安徽开放大学管理英语4作业答案

管理英语4

学校: 安徽开放大学

平台: 国家开放大学

题目如下：

1. Communication and leadership don't always go hand in hand.

答案: 错误

2. The say-do gap happens when people misunderstand their leader's intention.

答案: 错误

3. Using technical jargon makes a leader convincing.

答案: 错误

4. Communicating sincerely is always the best.

答案: 正确

5. Observation is as important as communication when you want to know what people really think.

答案: 正确

6. facial expression

A. Non-Verbal Communication

B. Verbal Communication

答案: Non-Verbal Communication

7. tone

A. Non-Verbal Communication

B. Verbal Communication

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8. body movement

A. Non-Verbal Communication

B. Verbal Communication

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9. voice

A. Non-Verbal Communication

B. Verbal Communication

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10. gesture

A. Non-Verbal Communication

B. Verbal Communication

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11. touch

A. Non-Verbal Communication

B. Verbal Communication

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12. eye contact

A. Non-Verbal Communication

B. Verbal Communication

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13. space

A. Non-Verbal Communication

B. Verbal Communication

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14. posture

A. Non-Verbal Communication

B. Verbal Communication

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15. Confirming reception of the sent messages means ____________.

A. the messages are sent to the right receivers.

B. the messages are correctly understood.

C. the messages are correctly written.

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16. In the famous British Army Commander story, it was probably at the step of ____________ that went wrong in the communication chain.

A. decoding

B. sending

C. conceiving

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17. Chinese Whispers is ____________.

A. a person who whispers in Chinese

B. a game to pass message around in a whisper

C. the fact that Chinese people who don't normally talk very loudly

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18. Allocative failure does NOT happen when ____________.

A. the right information goes to the right place

B. a company gathers false information

C. the correct information is not received by the right person

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19. Which of the following cases belongs to human failure?

A. Increasing customer complaints.

B. Adequate communication between departments.

C. Decreasing creativity across departments.

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20. What kind of company is Google?_________

A. A medium-sized international company.

B. A large global enterprise.

C. A large American company.

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21. How does Google motivate its employees?_________

A. Providing a friendly work culture in the company.

B. TPromoting the employees to higher job positions.

C. Offering entertaining equipment in the employees' office.

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22. Who founded Google?_________

A. Larry Page and Sergey Brin.

B. Karen May.

C. Sergey Brin.

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23. Google employees have the freedom to _________.

A. use the totem pole with their colleagues

B. spend certain time on their chosen projects

C. play bowling with their colleagues at work

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24. What is Google's secret to success?_________

A. Encouraging among employees the aspiration to be No. 1 in the world.

B. Paying high salary to the employees and practicing strict management.

C. Valuing the happiness of its employees as much as innovating good products.

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25. What kind of qualifications should a CEO have?

A. No, it is not. It has revealed PayPal's problems in morale and culture.

B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

C. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.

D. Passion, enthusiasm, and professionalism.

E. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?

F. He said that they should leave the company and find something they embrace.

G. You can compel the staff to use it, but you cannot force consumers to buy it.

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26. What displeased David Marcus and made him to write a critical letter to his employees?

A. No, it is not. It has revealed PayPal's problems in morale and culture.

B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

C. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.

D. Passion, enthusiasm, and professionalism.

E. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?

F. He said that they should leave the company and find something they embrace.

G. You can compel the staff to use it, but you cannot force consumers to buy it.

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27. How did David Marcus persuade the employees who were not interested in PayPal?

A. No, it is not. It has revealed PayPal's problems in morale and culture.

B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

C. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.

D. Passion, enthusiasm, and professionalism.

E. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?

F. He said that they should leave the company and find something they embrace.

G. You can compel the staff to use it, but you cannot force consumers to buy it.

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28. Is it right for what David did to his employees?

A. No, it is not. It has revealed PayPal's problems in morale and culture.

B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

C. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.

D. Passion, enthusiasm, and professionalism.

E. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?

F. He said that they should leave the company and find something they embrace.

G. You can compel the staff to use it, but you cannot force consumers to buy it.

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29. When faced with internal problems, what should a good CEO do at first?

A. No, it is not. It has revealed PayPal's problems in morale and culture.

B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

C. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.

D. Passion, enthusiasm, and professionalism.

E. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?

F. He said that they should leave the company and find something they embrace.

G. You can compel the staff to use it, but you cannot force consumers to buy it.

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30. Why is it a bad idea to force the staff to accept the products they are not embracing?

A. No, it is not. It has revealed PayPal's problems in morale and culture.

B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

C. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.

D. Passion, enthusiasm, and professionalism.

E. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?

F. He said that they should leave the company and find something they embrace.

G. You can compel the staff to use it, but you cannot force consumers to buy it.

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31. What should David find out about his staff's not using the app?

A. No, it is not. It has revealed PayPal's problems in morale and culture.

B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

C. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.

D. Passion, enthusiasm, and professionalism.

E. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?

F. He said that they should leave the company and find something they embrace.

G. You can compel the staff to use it, but you cannot force consumers to buy it.

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32. The employees of PayPal for not using PayPal products and not remembering their PayPal passwords.

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33. David Marcus “ ” some of his employees to go and find jobs elsewhere.

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34. A good CEO is to get out among the staff and listen to them, but not to them.

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35. The way to motivate staff by PayPal's CEO has its internal culture and morale problems.

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36. David Marcus from his responsibility to find out the reasons of PayPal employees' refusal to use PayPal products.

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37. Marcus should address his failure in leadership by .

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38. Consumers cannot be to pay for something they don't really need.

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39. PayPal employees didn't what they made.

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40. Some additional lessons might get you up to the demanded by the examiners.

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41. Doubtless, the next president will policies and take credit for helping this inevitable transformation.

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42. The art of these churches encompasses which demonstrate the relation between Eastern and Western Christian Art.

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43. Military and business leaders that embody this principal their team and earn respect.

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44. They've earned that right over the years and set the for the rest of us.

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45. Games both young and old to find creative solutions, practice new skills, and keep their brains active.

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46. To measure each job, CareerCast.com used four core : pay, outlook, work environment, and stress.

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47. The school is pushing the bounds of blended learning with a Flex model that is -based.

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48. The word “change” is the essence of what is happening in the world today.

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49. In order to survive, every industry has to go through dramatic changes.

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50. Scholars seldom discuss change management.

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51. If you do not admit that change happens, it will only make things more difficult for you.

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52. Change is a time when people are confident about their skills and capabilities.

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53. flexible

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54. aware

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55. optimistic

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56. stiff

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57. adaptable

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58. conservative

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59. alert

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60. open

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61. rigid

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62. Which of the following is TRUE about a positive culture?_________

A. If workers are satisfied, they will not work hard any more.

B. Once a positive culture is built, it will take care of itself.

C. A positive work culture will give workers more satisfaction.

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63. Positive cultures have _________ to do with leadership vision and values.

A. much

B. little

C. a little

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64. The phrase “sets the tone” in Para. 3 means _________.

A. determines the quality of a sound

B. establishes a particular style or character

C. decides the shades of a color

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65. Teams work best when _________.

A. they know what they are expected to do

B. they are supported by the management

C. they earn more money than others

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66. For a workplace culture to be positive, the direction and actions of the business must _________.

A. exclude the core values of the employees and their families

B. be in agreement with the core values of the employees

C. be different from the core values of the employees

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67. What is necessary in creating an innovation culture?_________

A. Communication.

B. Courage.

C. Imitation.

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68. How does 3M create its innovation culture?_________

A. Put innovation at the heart of strategy.

B. Define jobs around innovation.

C. Recognize innovation in every part of the company.

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69. The word “prerequisite” in Para. 3 probably means _________

A. required as a prior condition

B. going after something

C. prior to request

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70. The formation from idea to innovation needs _________.

A. discussion and revision

B. failure and courage

C. support and cooperation

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71. Which is NOT mentioned in the creation of innovation?_________

A. Put innovation into effect.

B. Develop innovation in every part of the company.

C. Put innovation in the extremely key place of the strategy.

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72. extra bonus

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73. push money

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74. employee of the month

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75. fun activities

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76. dividend

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77. vote on the most helpful employee

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78. special fun days once or twice a year

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79. a pay incentive every month

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80. Melinda thinks that Mable has _________.

A. changed a lot

B. changed a little

C. not changed at all

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81. _________ is the cause of great changes in companies in the U.S. and abroad.

A. Globalization

B. Industrialization

C. Informatization

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82. Cultural differences are generally reflected in _________ aspects..

A. two

B. three

C. four

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83. Workplaces are _________ in terms of cultural differences.

A. unified

B. diversified

C. similar

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84. The phrase “break this up” is closest in meaning to _________.

A. end

B. separate

C. damage

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