辽宁开放大学管理英语2作业答案

管理英语2

学校: 辽宁开放大学

平台: 国家开放大学

题目如下：

1. —Would you like to go to the concert with us? — _________________, but I’ve promised to help Jim with his Chinese. Thank you all the same.

A. I hate concerts

B. I’ll go with you

C. I wish I could

答案: I wish I could

2. —I’m terribly sorry that I’ve spilled some coffee on the table. — _________________.

A. I don’t care

B. It doesn’t matter

C. Don’t be sorry

答案: It doesn’t matter

3. －How’s your mother doing? —_____________________.

A. She is very well

B. She is very kind

C. She is doing shopping now

答案: She is very well

4. One day, our dreams will ____________ reality.

A. turn out

B. turn into

C. turn away

答案: turn into

5. More than 30 people ______ the position.

A. applied for

B. applied to

C. applied in

答案: applied for

6. 二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1.Thank you so much for your generous hospitality. A. 真的非常感谢您的帮助。 B. 非常喜欢这里宜人的环境。 C. 非常感谢您的盛情款待。 2. A true friend is someone who reaches for your hand and touches your heart. A. 一个真实的朋友就是能伸出他的手触碰你心灵的人。 B. 一个真实的朋友就是能伸出他的手理解你心灵的人。 C. 真正的朋友是一个可以援手帮助并感动你心扉的人。 3. I don’t know why he is late, he might have had an accident. A. 我不知道他为何迟到，可能遇上了事故。 B. 我不知道他为何没有迟到，很有可能遇上了事故。 C. 我不知道他为何迟到，一定是遇上了事故。 4. They are willing to understand their partner’s position first before trying to get understood. A. 在得到合作对方理解后，他们才愿意理解合作伙伴的立场。 B. 在得到合作对方理解前，他们愿意先理解合作伙伴的立场。 C. 他们愿意去了解对方的立场但必须先想明白。 5. The more familiar interviewing feels to you, the less anxiety you will feel with the process. A. 你对面试越熟悉，在面试过程中你的焦虑就会越少。 B. 面试中熟人多，面试过程中你焦虑也会少。 C. 你熟悉面试多一点，面试中的麻烦就会少一点。

答案: C# C# A# B# A

7. — Do you mind if I record your lecture? — _________________. Go ahead.

A. Never mind

B. No, you’d better not

C. Not at all

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8. His action is always ______ with his words．

A. constant

B. continuous

C. consistent

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9. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Good Communication Skills -Key to Any Success 1.Good communication skills are the key to success in life, work and relationships. Without effective communication, a message can turn into error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly delivered. The steps for good communication skills: Know what to say. Understand clearly the purpose and intent of your message. 2. Know how to say. Begin by making eye contact, which shows confidence. Then pay attention to your body language. 3. Listen. After you’ve finished talking, you should stop, listen, and look for feedback and clues of comprehension. 4. Reach understanding. To communicate well is to understand and be understood. More Tips for Developing Good Communication Skills: 1. The better you are able to express yourself, the better your ability to communicate. 2. Practice your listening skills. Be considerate of other speakers by waiting until they are done before stating your views. 3. Learn to understand and appreciate different views by being open-minded. It will in turn, gain you more cooperation and understanding. 4. Avoid trying to communicate when in an emotional state. Take time to consider your position through before speaking. When you take the time to develop good communication skills, it means you open yourself up to better relationships, more career opportunities, and increased self-confidence. Moreover, you reach higher levels of mutual understanding and cooperation while successfully attaining your goals. 1. A message must be understood, interpreted or delivered correctly with communication. 2. When you talk with others you can pay little attention to your body language. 3. The better you are able to understand others, the better your ability to communicate. 4. Before stating your opinions, you’d better let the speaker finish his or her talking first. 5. Don’t argue or debate with others if you feel angry or displeased.

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10. — ？ — I have worked for IBM for 3 years.

A. Do you like your work in IBM?

B. What is your working experience?

C. Why do you decide to leave IBM?

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11. — — My name is Helen, and I was born in 1980. My major was electrical engineering.

A. Tell me your name, please.

B. Tell me a little bit about yourself, please.

C. Tell me how old you are, please.

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12. — Hi, Helen, I’ll have an interview tomorrow. I’m afraid I can’t make it. —

A. Sure, you can. Take it easy.

B. I’m sorry to hear that.

C. That’s all right.

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13. Hiring the right employee ________ you ________ a thousand times over in high employee morale.

A. pays…off

B. take…off

C. pays…back

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14. The candidate should dress in a manner that is appropriate to the position ________ he is applying.

A. for which

B. which

C. that

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15. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and there’s no hope.” One poor answer normally does not knock a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job. Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your interview. To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures. 1.What often influences the stress around interviews according to the passage? A. Interview process B. Anxiety-provoking thoughts C. Interviewers’ assumptions 2. Does one poor answer in an interview influence a candidate to get a job? A. Yes. B. No. C. Not given. 3. Can imagining success help a candidate to lower levels of anxiety? A. Yes. B. No. C. Not given. 4. How can we reduce our stress around interviews? A. Breathe deeply B. Meet friends C. Have a big meal 5. When should we go to see a doctor according the author? A. When we lose confidence in an interview. B. When we find effective measures against anxiety round interview. C. When we have too much stress around interview.

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16. —______________________ —In total, it should be about 15,000 RMB for the three-daytraining.

A. How much have you budgeted for the training?

B. How long will the training last?

C. How much has the training cost?

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17. —______________________ —Everything is going smoothly.

A. Is everything terrible?

B. What do you think of everything?

C. How is everything going?

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18. —Should I leave earlier tomorrow morning? —______________________

A. Yes, it’s better to leave earlier to avoid the morning traffic.

B. Yes, you will.

C. No，you shouldn’t.

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19. How many players does a baseball team？

A. consist of

B. be responsible for

C. set out

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20. According to theirfeedback sheets, the participants are all _____with the training.

A. satisfied

B. satisfying

C. satisfactory

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21. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 PPHC and Gooseneck are two organizations that do similar community work. Each has hired a new staff member to make contact with and provide services to new parents. Elainehas accepted a job with PPHC. She has a degree in psychology but has never done this type of work before. On her first day, after showing her to her desk and introducing her tocolleagues, the director gives her a town map and a list of the names of the families she will be responsible for, and wishes her luck. After lunch, Elaine sets out to contact the families, worried about what she’ll do or say when she meets them. Mark has a degree similar to Elaine’s, and has just been hired by Gooseneck. On his first day, he learns thathis job will consist of training for the next week. Mark spends two days going on family visits with experienced staff members, and discusses with them what they did and why. He role-plays some situations with other staff members, and gets some direct instruction from them. By the following week, when he’s on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it. And he knows that his training will continue. Which situation would you rather be in, being thrown into the thick of things with no trainingor being trained to preparefor the work you’re going to do? 1.What are PPHC and Gooseneck? A. They are two companies that do similar business. B. They are two organizations that do different community work. C. They are two organizations that do similar community work. 2. Which degree does Elaine have? A. Psychology degree. B. Physiology degree. C. Sociology degree. 3. Which of the following statements is TRUE according to the passage? A. Elaine has done this type of community work so her organization doesn’t provide staff training. B. Markhas a clear idea of his job after the training. C. Mark knows his training comes to an end. 4. How is Mark trained to be prepared for his work? A. Mark spends two days on family visits with experienced staff members and discuss with them. B. Mark role-plays some situations with other staff members and gets some direct instruction from them. C. Both A and B. 5. What is the main idea of the passage? A. The importance of training. B. Different training ways. C. Elaine’s and Mark’s work experience.

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22. — ? — It will be held on the 3rd floor of Shakiraton Hotel.

A. When will you give a speech

B. Do your speech still go on

C. What is the address of your speech

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23. — How do you think of the theme of our event? — ________________

A. It’s pretty good.

B. I feel so sorry about that.

C. I’d like to have some tea.

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24. — Your plan is perfect and I believe that it will be a great success . — ________________

A. Yes, it is.

B. Thank you very much.

C. I don’t think so.

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25. Your long-term success in event planning will be based the experience you had.

A. to

B. on

C. of

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26. ______ the feedback is very helpful for planning future meetings and events.

A. Get

B. Getting

C. To get

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27. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Successful and memorable events don’t just happen. Organizing and holding an event takes planning. Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the details. There are some suggestions for you to hold a successful event.Decide upon your target audience.The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc. Make a list of details.When you hold an event, you need to consider everything, from program content, lighting, food serving, transportation to parking and safety. Making a list will ensure you don’t overlook things. Have a clear purpose.When you plan an event, you should clearly define.its purpose, because the following decision should support it. Do not clash.Check the calendar.Don’t clash with holidays or popular vacation times. Know your limitations.You should be aware of your weakness such as budget or time. If you decide to hold an event in a week’s time, plan for a more familiar affair. If it’s a big event, prepare several months ahead. If the budget is small, you may have to a lot of do-it-yourself work. 1.Which of the following statement is NOT true according to the passage? A. To know your target audience first helps you plan your event better. B. To check the calendar carefully will avoid time conflict. C. Know the limitation means you should know the audience’s limitation. 2. Which is not the factor of holding a successful event? A. A clear purpose B. A list of details C. A invitation 3. According to the passage, what is the key factor to make your event successful? A. Leadership. B. Details. C. Plenty of planning time. 4. What is the best title for this passage? A. Details- the key to the success of an event. B. Successful and memorable events don’t just happen. C. How to plan successful events. 5. What is the purpose of making list of details? A. Make sure not overlook things B. To follow decisions C. To have a clear purpose

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28. — Would you mind filling the questionnaire for me? — ________________

A. No problem. Just give me your questionnaire.

B. Sorry,I can’t go there.

C. I really appreciate that.

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29. — ? —Twice a week.

A. How often do you use our company’s product

B. When did you buy our products

C. What did you buy in our company

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30. — Our company is doing a customer service questionnaire .May I take you a moment? — .

A. It doesn’t matter

B. By all means

C. I have no idea

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31. You need to _____ those questionnaire papers for your company.

A. hand out

B. hand in

C. hand on

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32. ____ face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.

A. Compared to

B. Comparing

C. Compare

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33. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Questionnaires can be a simple way to get to know your audience’s opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time. Keep your questionnaire simple and visually attractive Keep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind: Text: Choose a font style that is easy to read, and make sure the font size is large enough for your respondents to read. Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines. White space: Ensure that there is space between questions and sections and don’t make margins too small. Keep questions brief and easy to understand Be brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won’t find it difficult to fill in the questionnaire. Make sure questions are in the right order You should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions. Use open-ended questions properly Open-ended questions mean respondents can answer freely using their own words. They can provide more detailed information, but they take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire. In a word, taking the time to develop a well-designed and participant-friendly questionnaire will give you useful data that can help you make the right decisions. 1.The questionnaire contains following elements except? A. Text. B. Paragraph. C. Address 2. In order to keep your questionnaire visually attractive, you should A. Choose different font styles in a questionnaire. B. Write long paragraphs instead of short ones. C. Leave enough space between questions and sections. 3. You should start your questionnaire with _______ questions and then move to _______ ones. A. general, specific B. specific, general C. short, long 4. What could be the best title for this passage? A. Designing an Effective Questionnaire. B. Questionnaire is the best way to collect data from many people. C. Questionnaire benefits our life. 5. Which of the following statements is NOT correct? A. Questionnaire design skills can be learned in a short time. B. Open-ended questions cannot provide more detailed information, so you’d better not use too many open-ended questions in one questionnaire. C. It’s worth taking the time to develop a well-designed and participant-friendly questionnaire.

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34. — I am sorry. Now what were we talking about? — .

A. Never mind

B. I don’t remember, either

C. You were saying that you used to be a teacher

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35. — How do you like living in Beijing? — .

A. It’s different from living in America

B. I have no idea

C. I love it. Beijing is such a beautiful city

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36. — Can you stay here longer? — , but I have to be back tomorrow.

A. I’d love to

B. No, thank you

C. I’m afraid not

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37. The music like the singing of a bird.

A. hears

B. listens

C. sounds

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38. I would rather ______ two weeks earlier.

A. you should come here

B. you came here

C. you had come here

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39. 二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1.A man and his wife had a small restaurant near a station. A. 一个男人和他的妻子在靠近车站的小饭馆里吃饭。 B. 一个男人和他的妻子有一个车站饭馆。 C. 一个男人和他的妻子在靠近车站的地方开了家小饭馆。 2. On the last day of the old year, there is a family dinner. A. 在老年人的最后日子，通常有一顿家庭餐。 B. 在即将过去的一年的最后一天，会有一次家庭聚餐。 C. 在过去的日子里，经常有家庭聚餐。 3. A few minutes later the doctor came out of his room for the third time. A. 几分钟后，医生第三次从他的房间走出来。 B. 医生在迟到的几分钟后，终于从他的房间走出来为了第三名。 C. 几分钟后，医生来到他的房间第三次。 4. You can see many interesting things on your way. A. 你能看见许多有趣的东西在你回家的路上。 B. 一路上你能看见许多有趣的事情。 C. 你能看见许多好玩的东西在车上。 5. Having patience with your customers and with yourself will go a long way in winning over hostile customers. A. 对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。 B. 对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。 C. 对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。

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40. —Hello, is that service center? The elevator of our apartment doesn’t work. —

A. Oh, I don’t know what’s wrong with it.

B. Sorry, I’ll have it checked out at once.

C. Ok, I see.

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41. —Why do you look unhappy. What’s the matter? — .

A. I’m satisfied with the good performance of the radio I’ve just bought.

B. I’m glad to have bought this radio at such a price.

C. I’m rather disappointed with the poor quality of the radio I’ve just bought.

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42. — — Neither do I. Look at our community, it is such a mess.

A. Our service center don’t offer much help for us.

B. I really don’t think our service center is satisfying.

C. I’m slightly satisfied with our service center.

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43. We are under ______ to finish the task within such limited time.

A. line

B. pressure

C. expectation

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44. The more information you can get, in your field.

A. the more competitive will you be

B. you will be the more competitive

C. the more competitive you will be

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45. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers: Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy. Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour. Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers. The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career. 1.At whom do angry customers tend to aim their dissatisfaction and complaints? A. staff members B. company managers C. those who accompany them 2. When a customer shouts rudely at you, you should . A. argue back and protect yourself B. keep quiet and leave the customer alone C. keep calm and listen carefully to the customer 3. The underlined sentence “Use your ears more than your mouth” means . A. Your mouth is not more important for you than your ears. B. You should listen more than you speak. C. You should talk more than you listen. 4. When dealing with an angry customer, which is NOT the right attitude? A. Be concerned. B. Be patient. C. Be amused. 5. Which of the following statements is true according to the passage? A. When the customers complain, you needn’t listen carefully. B. You needn’t say sorry to those angry customers. C. You should relax yourself and try to understand the angry customers.

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46. —How did your talk with the community resident go? 　　 —________ He seemed to accept my explanation，but he didn’t sign his name here .

A. Perfect!

B. I’m not sure.

C. That’s right.

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47. — ? —It will take at least two weeks.

A. How soon will you finish our annual report

B. When will you finish our annual report

C. How long have you finished our annual report

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48. —Good morning, Sunshine Community Center! May I help you? — .

A. I’d like to book one air ticket

B. I’m glad to introduce myself to you

C. I need a plumber to repair the water pipe in my kitchen

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49. I’m confident in these as long as we ________ the needs of the community residents and improve our service quality.

A. keep an eye on

B. keep an eye at

C. keep eyes on

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50. _____ the fog, we should have reached the annual meeting site on time.

A. Because of

B. In spite of

C. But for

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51. 二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1.In general, we’ve made some progress this year in improving community services. A. 总的说来，今年我们已经在改善社区服务方面取得了一些进展。 B. 一般情况下，我们今年将在改善社区服务方面取得一些进展。 C. 总的说来，今年我们在提高社区服务质量方面取得了一些进展。 2. As a general rule, it is better to focus on the content of a presentation as a means of attracting your audience’s attention. A. 一般来说，它最好将重心放在讲解的内容上，使之成为吸引观众注意力的方式。 B. 一般的规则是，它最好集中在礼物的内容上，这比吸引观众的注意力更好。 C. 一般而言，最好把重点放在讲解的内容上，借此来吸引观众的注意。 3. We should present data in tables or charts so that the report may not be boring with facts alone. A. 我们应该用表格或图表来呈现数据以便报告不因为仅有事实而枯燥乏味。 B. 我们应该用表格或图表来表示数据，因此，报告就不会因为仅有事实而枯燥乏味。 C. 我们应该用表格或图表来呈现数据以便报告不厌烦仅有事实。 4. To communicate precisely what you want to say, you have to frequently need to define key words. A. 要简明扼要地表达本意，就必须不断定义关键词。 B. 只要定义频繁出现的关键词就能准确传达本意。 C. 要准确表达你的本意，就必须不断定义关键词。 5. A true friend is someone who reaches for your hand and touches your heart. A. 一个真实的朋友就是能伸出他的手触碰你心灵的人。 B. 一个真实的朋友就是能伸出他的手理解你心灵的人。 C. 真正的朋友是一个可以援手帮助并感动你心扉的人。

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