山西开放大学商务英语4作业答案

商务英语4

学校: 山西开放大学

平台: 国家开放大学

题目如下：

1. —__________________? — Yes, business class.

A. Will you fly business class

B. When do you plan to leave

C. Where shall I make hotel reservation

答案: Will you fly business class

2. —__________________? — Sure, no problem. First, go see Cindy and tell her where you're going and when.

A. Will the company reimburse everything

B. Will I use the card for everything

C. Can you fill me in

答案: Can you fill me in

3. Travellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.

A. buy

B. buying

C. to buy

答案: buying

4. ____________ behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and your colleagues to visit us.

A. For

B. On

C. In

答案: On

5. Can you fill me ____________ ? I need some detailed information.

A. in

B. up

C. out

答案: in

6. 阅读理解：根据文章内容，判断正误（每题10分）。 Traveller’s Check 　　Many of the banks and travel services in western provide a convenience for travellers by issuing traveller's checks. Travellers, when buying the checks, have to sign the checks in the presence of the bank or service clerks. During the trip, travellers can cash the checks from the agencies of the bank or the travel service whenever they need after their counter-signatures are recognized. A lot of travellers like to buy these checks as they don't have to take along much cash and worry about counterfeit signatures. The agencies will get back the money they have paid by sending the checks to the issuing offices.　 　 　　Traveller's checks are generally of small face value, such as ten or twenty dollars, or five or ten pounds, for miscellaneous payments. There is no time limit for their circulation period. It is very profitable for the issuing offices to finance the funds they collect by issuing traveller's checks because they not only receive a service charge from the check buyers, but they also don't need to pay any interest no matter how long the checks remain in circulation before clearing. This is why banks and travel services are willing to provide this convenience.　 It is convenient for the travellers to travel around the world as many banks and travel services issue travellers' checks. 2. There are no signatures of travellers who have bought the checks. 3. Quite a few travellers like to buy the checks. 4. Travellers do not worry about the circulation period of the checks as there is no time limit for it. 5. Banks and travel services are reluctant to provide travellers'checks.

答案: T# F# T# T# F

7. —__________________? — I expect to depart for Frankfurt on Sunday, September 1st, any time after 13:00 pm.

A. How would you like to go

B. Where shall I make hotel reservation

C. When do you plan to leave

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8. Please ____________ an open return flight from Barcelona to Frankfurt.

A. paper

B. text

C. book

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9. 翻译：为句子选择正确的翻译（每题10分）。 Can you fill me in? A. 你能替代我一下吗？ B. 你能为我填写吗？ C. 你能向我详细介绍一下吗？ 2. Not all restaurants accept the card. A. 所有酒店都不接受此卡。 B. 并非所有酒店都接受此卡。 C. 所有酒店接受的不是此卡。 3. We used to have cash advances. A. 我们以前是预支现金。 B. 我们使用已有的现金。 C. 我们习惯了预支现金。 4. Let me know how you like living out of a suitcase. A. 到时候告诉我没有旅行包你是怎么活下来的。 B. 到时候告诉我你是怎么带着旅行包生活的。 C. 到时候告诉我你怎么那么喜欢带着旅行包生活。 5. It is very profitable for the issuing offices to finance the funds they coll 国家开放大学 ect by issuing traveller’s checks. A. 对发行机构来说，发行旅行支票提供融资便利是有利可图的。 B. 对发行机构来说，融资有利可图，他们征集资金，发行旅行支票。 C. 对发行机构来说，征集资金，发行旅行支票，融资等，都是有利可图的。

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10. The processing time ____________ per embassy.

A. various

B. variety

C. varies

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11. 阅读理解：根据文章内容，完成选择题（每题10分）。 Schengen Visa Application Steps 　　Identify the country or countries you will be travelling to. It is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application. 　　● If you are intending to visit just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country. 　　● If you are intending to visit two or more Schengen countries, your application must be sent to the embassy or consulate of the country that shall be your main destination. 　　● If you are intending to visit several Schengen countries, but do not have a main destination, you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary. 　　Fill out an application form beforehand to obtain a Schengen visa. You can download and print off the form online. 　　Prepare all the requirements for your Schengen visa application. Depending on the consulate or embassy, you are required to show the following documents: 　　● A valid national passport 　　● Evidence showing the purpose of your trip (e.g. hotel reservations) 　　● Proof of medical insurance 　　● A round-trip travel ticket 　　● Proof of funds 　　Check the processing time to ensure you get your Schengen visa on time. The processing time varies per embassy, so it is important to take the processing time into account when planning your trip. 渝粤教育 This passage is mainly about . A. what is a Schengen visa B. who can apply for a Schengen visa C. how to apply for a Schengen visa 2. If you are intending to visit two or more Schengen countries, you will need to send your application . A. to the embassy or consulate of the country that shall be your main destination B. directly with the embassy or consulate of that particular country C. to the embassy or consulate of the first Schengen country on your travel itinerary 3. You can download and print off the form . A. via your phone B. on the Internet C. by your friends 4. You are required to show the following documents EXCEPT . A. a round-trip travel ticket B. a valid national passport C. a birth certificate 5. The processing time is per embassy. A. different B. the same C. similar

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12. You can download and print off the ____________ online.

A. from

B. form

C. formal

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13. Many of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller's ____________.

A. checks

B. cash

C. credit cards

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14. 阅读理解：根据文章内容，判断正误（每题10分）。 Traveller’s Check 　　Many of the banks and travel services in western provide a convenience for travellers by issuing traveller's checks. Travellers, when buying the checks, have to sign the checks in the presence of the bank or service clerks. During the trip, travellers can cash the checks from the agencies of the bank or the travel service whenever they need after their counter-signatures are recognized. A lot of travellers like to buy these checks as they don't have to take along much cash and worry about counterfeit signatures. The agencies will get back the money they have paid by sending the checks to the issuing offices.　 　 　　Traveller's checks are generally of small face value, such as ten or twenty dollars, or five or ten pounds, for miscellaneous payments. There is no time limit for their circulation period. It is very profitable for the issuing offices to finance the funds they collect by issuing traveller's checks because they not only receive a service charge from the check buyers, but they also don't need to pay any interest no matter how long the checks remain in circulation before clearing. This is why banks and travel services are willing to provide this convenience.　 It is convenient for the travellers to travel around the world as many banks and travel services issue travellers' checks. 2. There are no signatures of travellers who have bought the checks. 3. Quite a few travellers like to buy the checks. 4. Travellers do not worry about the circulation period of the checks as there is no time limit for it. 5. Banks and travel services are reluctant to provide travellers'checks.

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15. — How would you like to go? —__________________.

A. I'll get in touch with the railroad

B. I'd like to fly to Frankfurt for a stay of two days

C. I expect to depart for Frankfurt on Sunday, September 1st

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16. Traveller's checks are generally ____________ small face value.

A. at

B. on

C. of

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17. If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.

A. to visit

B. visiting

C. visited

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18. 完形填空：选择正确答案，补全文章（每题10分）。 How to Schedule Your Visa Appointment 　　Payment can be made with a UnionPay debit card or in cash. You can directly through the website, the Call Center, or at a Citic bank ATM. If paying at a Citic bank branch, you can pay with a UnionPay or with cash. If you prefer to pay in cash, the appointment website will produce a bank deposit slip on the type of appointment for which you have registered; the deposit slip will indicate how much you must pay. You must print this bank , log off the appointment site, proceed to a local Citic bank branch, present the bank deposit slip, pay the requested amount, obtain an original bank receipt for the transaction, log back into the , and enter the bank receipt confirmation number into the requested field.

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19. — What does the customer's complaint say? — _________________.

A. He says he will write us a thank-you letter

B. He says he hasn't gotten back the monitor for repairs

C. He wants to know whether we could give him a discount

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20. — How do you calculate the fee if we ask you to move the office furniture? — _________________.

A. We can give you a 10% discount

B. Sorry, we are not available these days

C. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move

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21. Some of the customers' complaints seem _________ .

A. inacceptable

B. unacceptable

C. unaccepted

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22. The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .

A. compensation

B. repay

C. refund

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23. Customers often remain _________ to a business that has excellent service even if their prices are high.

A. loyal

B. loyally

C. loyalty

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24. 翻译：为句子选择正确的翻译（每题10分）。 The American idea of custom service is to make each customer the center of attention. A. 美式客服理念认为每位客户都是关注的焦点。 B. 美国的客户都有以自己为中心的想法。 C. 美国的客户服务人员都有以客户为中心的想法。 2. Many products come with a money-back guarantee. A. 许多产品都要先付款得以保障。 B. 许多产品都有退款承诺。 C. 许多产品都要退款。 3. Make sure to look your customers in the eye. A.确保要把顾客像眼睛一样珍视。 B.确保把顾客看在眼睛里。 C.确保要直视顾客的眼睛。 4. Always look for ways to go above and beyond the expectations of your customers. A. 一定要想方设法，超越顾客的期望。 B. 一定要寻求在顾客期待之外的想法。 C. 总是要寻找达到顾客期望的方法。 5. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment. A. 最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。 B. 最糟糕的事情是到了最后一刻还没有装船。 C. 最糟糕的事情是在装船前的最后一刻，你有所发现。

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25. — Hello, is that Sail Moving Company? — _________________?

A. Yes, this is Jack speaking. Thanks for calling. What can we do for you

B. Yes, I'm Jack. Thanks for calling. What can we do for you

C. Yes, speaking. What can I do for you

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26. Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.

A. expire

B. express

C. exact

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27. _________ the situation may be, make sure that you don't leave your customer with an unanswered question.

A. Whatever

B. Whenever

C. However

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28. The American idea of customer service is _________ each customer the center of attention.

A. made

B. to make

C. make

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29. 阅读理解：根据文章内容，把每一段和其所谈论的话题相匹配（每题10分）。 Customer Service The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special. 2. When customers get to a store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. Customers usually don’t have to ask how much items cost, since prices are clearly marked. 3. When customers are ready to checkout, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the line ups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day” from the clerk. 4. In America, customer service continues long after the sale. Many products come with a money-back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures trouble-free use for a period of a year or more. Advertisements regularly include the motto, “Your satisfaction is guaranteed”. So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund. 5. Customer service in America grows out of the belief that “the customer is always right”. If a person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are high.

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30. If any of the articles are damaged during move, you may make a _________ for compensation with our company.

A. request

B. demand

C. claim

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31. 翻译：为句子选择正确的翻译（每题10分）。 The American idea of custom service is to make each customer the center of attention. A. 美式客服理念认为每位客户都是关注的焦点。 B. 美国的客户都有以自己为中心的想法。 C. 美国的客户服务人员都有以客户为中心的想法。 2. Many products come with a money-back guarantee. A. 许多产品都要先付款得以保障。 B. 许多产品都有退款承诺。 C. 许多产品都要退款。 3. Make sure to look your customers in the eye. A.确保要把顾客像眼睛一样珍视。 B.确保把顾客看在眼睛里。 C.确保要直视顾客的眼睛。 4. Always look for ways to go above and beyond the expectations of your customers. A. 一定要想方设法，超越顾客的期望。 B. 一定要寻求在顾客期待之外的想法。 C. 总是要寻找达到顾客期望的方法。 5. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment. A. 最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。 B. 最糟糕的事情是到了最后一刻还没有装船。 C. 最糟糕的事情是在装船前的最后一刻，你有所发现。

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32. —Hello, this is Lucas Bowen. I'd like to order some machines. —___________. When do you need them?

A. Sorry, I am busy

B. No problem

C. No, you can do it online

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33. —Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs. —____________. I'll call you tomorrow.

A. Sorry, it's not clear

B. That sounds all right

C. Sorry, we didn't discuss about that

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34. To attract investors, the government has _____ its tax and labor laws.

A. adapted

B. applied

C. adjusted

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35. When the rest of the room ______ emotional, stay cool and use logic to negotiate and close.

A. get

B. gets

C. got

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36. Although he has sought to find a peaceful _____, he is facing more pressure from his business rivals.

A. solute

B. solve

C. solution

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37. 翻译：为句子选择正确的翻译（每题10分）。 By understanding how non-verbal communication works, a negotiator must be able to understand the information the other participants are giving out non-verbally. A．通过理解非语言性交际如何起作用，谈判者一定能够理解其他参与者透露的非语言性信息。 B．要理解非语言性交际如何运行，谈判者必须理解其他参与者给出的非语言性信息。 C. 通过理解非语言性交际是如何工作的，谈判者必需能够理解其他参与者非语言性地给出的信息。 2. Look the person in the eye with honesty and respect. A．用诚实和尊敬看待这个人。 B．诚实而尊敬地注视这个人。 C．诚实并尊敬地用眼看这个人。 3. If possible, it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room. A. 如果有可能，可以帮助谈判双方花时间一起在谈判室以外的舒适氛围中。 B. 如果有可能，让谈判双方花时间一起处于谈判室以外的舒适氛围，可能会有帮助的。 C. 如果有可能，谈判双方花时间一起在谈判室以外的舒适的环境中，肯定会有帮助的。 4. This is because whoever controls the start of the negotiations tends to control where they end. A．这是因为无论哪一方掌控了谈判的开始，往往都会将谈判导致结束。 B．这是因为无论谁曾经掌握了谈判的开始，趋势都会主导谈判的地点。 C．这是因为无论谁控制了谈判的开始，谁往往就能掌控谈判的结果。 5. The negotiation table can be loaded with agendas, egos and emotions. A．谈判桌承载着议事日程，自我意识和各种情绪。 B．谈判桌负荷着议事日程，自尊心和不同情绪。 C．谈判桌充满了议事日程，自我意识和情感。

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38. —I'll be away on a business trip. Would you mind signing for my express delivery? —________________.

A. have no time

B. I'd rather not

C. I'd be happy to

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39. They wanted to ______ a discussion on economics.

A. initiative

B. initiate

C. initial

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40. We can't manage that ____ you pay for the installation.

A. if

B. until

C. unless

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41. 完形填空：选择正确答案，补全文章（每题10分）。 　　Another example is reading non-verbal communication. read the non-verbal communication of another person can be a great asset in the communication process. By being aware different signs and expressions a person gives verbally and non-verbally, a negotiator can adjust his/her approach and the negotiation can go smoothly. If , it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room. Being familiar with another person helps you to the differences between verbal and non-verbal communication within the negotiation atmosphere.

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42. 阅读理解：根据文章内容，判断正误（每题10分）。 The Golden Rules of Negotiating 　　The art of negotiating is a difficult skill for most of us, even good salespeople. Here are three golden rules for you to follow: 　　 Always Start the Negotiations. 　　You must initiate the process. This is because whoever controls the start of the negotiations tends to control where they end. If you let the other party start negotiations, you will be constantly giving up control, often without even realizing it. For instance, when you ask someone what his project budget is, you are allowing him to start the negotiations. You will then spend your time chasing his number rather than finding the best solution. So, never let the other party control the negotiations. 　　2. Always Negotiate in Writing. 　　The purpose of negotiations is to arrive at a formal written agreement, not tell a story or spend time talking. From the first moment you begin a proposal, you should create a document and take it to the client. It will include all the points of agreement and become real to the prospective customer. Negotiating first and then having to create a document adds unnecessary time to a transaction. But if you build your written agreement as you negotiate, you are prepared to ask for a signature the moment the decision to buy is made. 　　3. Always Stay Cool. 　　The negotiation table can be loaded with agendas, egos and emotions. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes insanely invested in personal agendas and useless emotions. Crying, getting angry and blowing off steam may make you feel good, but such behavior will not benefit you while negotiating. When the rest of the room gets emotional, stay cool and use logic to negotiate and close. 1. If you let the other party start negotiations, you will be completely grasp the control, often without even realizing it. 2. So, never let both parties control the negotiations. 3. Negotiating first and then having to create a document doesn’t need necessary time to a transaction. 4. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes wild or helpless during the negotiation. 5. When the rest of the room gets out of control, stay cool and use logic to negotiate and close.

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43. —How was your trip to London, Jane? — ___________.

A. Oh, wonderful indeed

B. By plane and by bus

C. The guide showed me the way

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44. —I am going to ask for a pay rise. —_________.

A. I don't think you are worth

B. Let me pay for it

C. I think you may talk to your boss

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45. Trademarks, proprietary service ma 渝粤文库 rks and regulations need _____ carefully.

A. to be observed

B. be observed

C. being observed

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46. The instruction describes completely the ____ and its safety basis.

A. faculty

B. facilitate

C. facility

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47. It should ____ that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for servicing it.

A. recognize

B. be recognizing

C. be recognized

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48. 阅读理解：根据文章内容，判断正误（每题10分）。 Four Tips for Becoming a Franchisee 　　If you want to become a franchisee, the tips below can help you to find the perfect opportunity. 　　Be focusd on your preference. On the stage of decision-making, the bottom line is: Don't rule out a business without learning or seeing what the day-to-day will look like. For instance, think about a mom returning to the work force who knows she wants to interact with children on a daily basis. Among the hundreds of options there, she needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in math. Deciding between the two is easy if she considers which day-to-day position she would prefer and how that will impact her other goals. 　　Be proactive with your research. After you've determined what role you want in a franchise, it's important to start researching different options. Physically visit many different franchise locations and browse the web and then determine what will be a fit in your community. Make sure the franchisor has experience. Before signing on to a franchise, it is essential to ask the franchisor about the executive team and its past industry experience. Find out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully. 　　Read the franchise disclosure document carefully. The first thing to look at is how much a franchise would cost to purchase. Make sure you have a financial advisor who can look at that item with you and see the type of profit a franchisee can make on average. It's also important to take a look at the post-termination clause in the agreement to make sure that when you want to leave the business, you know the terms well and your interests are properly protected. Decide on a business with learning or seeing what the day-to-day will look like. 2. Before you've determined what role you want in a franchise, it's time to start the business. 3. Before signing on to a franchise, the essential job is to ask the franchisor about the executive team and its past industry experience. 4. The first thing to look at is how long a franchise would take to purchase. 5. To make sure that when you want to leave the business, you have made enough money and you are satisfied with that.

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49. — I had a really good weekend at the seaside. —____________.

A. Oh, that's very nice of you

B. Oh, I'm glad to hear that

C. It's a pleasure

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50. Some of the _____ solutions will support these requirements better at the moment.

A. property

B. prosperity

C. proprietary

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51. 翻译：为句子选择正确的翻译（每题10分）。 The franchisee can get more money than a direct employee because he or she has a vital interest in the business. A．因为特许经营者在公司中有切身利益，他/她能够比直属雇员赚更多的钱。 B．特许经营人能够比直属雇员赚更多的钱，因为他/她在公司中有重要的兴趣。 C. 特许经营人能够比雇员直接赚更多的钱，因为他/她在公司中有关键的利益。 2. It is said about 4% of all businesses in the United States are franchisee-worked. A．据说美国所有的贸易中，4%都是特许经营工作的。 B．它说美国所有的商业中，4%都是特许经营的。 C．据说美国所有的商家中，4%都是特许经营的。 3. But franchisor rules are usually very strict in the US as well as in most other countries. A．但是授权特许经营者非常严格，在美国与其他大多数国家一样。 B．但是在美国授权特许经营者的规则与其他大多数国家的一样，非常严格。 C．但是授权特许经营者的规则在美国与其他大 广东开放大学 多数国家一样好，非常严格。 4. Don't rule out a business without learning or seeing what the day-to-day will look like. A．如果没有学习和看到公司的日期，就不要规定一个公司。 B．不了解或看到公司的日期表，就不要控制一个公司。 C．如果不了解或看到公司的日常情况，就不要排除一个公司。 5. To be honest, after many years of hard work, tears and disagreements, I have made it through. A．说实话，经过多年的艰苦工作、泪水和意见分歧，我还是渡过了难关。 B．经过多年的艰苦工作、泪水、意见分歧和讲诚信，我还是将它通过了。 C．要讲诚信，经过多年的艰苦工作、泪水和意见分歧，我还是穿越了它。

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52. —Thanks for inviting me, John, but I've already made other plans. — _________. Maybe another time.

A. I hope you enjoy it

B. That's good

C. Oh! I'm sorry to hear that

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53. Some in the market now want government _____ in order to reduce costs.

A. regulation

B. regulate

C. regular

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54. The executive team have to hold an urgent meeting ____ they see the bad market feedback.

A. before

B. because

C. whether

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55. 阅读理解：根据文章内容，选择正确答案（每题10分）。 　　China has the most franchises in the world but the scale of their operations is relatively small. Each system in China has an average of 43 outlets, compared to more than 540 in the United States. Together, there are 2,600 brands in some 200,000 retail markets. KFC was the most significant foreign entry in 1987 and is widespread. Many franchises are in fact joint-ventures, as at their forming the franchise law was not explicit. For example, McDonald's is a joint venture. Pizza Hut, TGIF, Wal-mart, Starbucks followed a little later. But total franchising is only 3% of retail trade, which seeks foreign franchise growth. The year 2005 saw the birth of an updated franchise law, “Measures for the Administration of Commercial Franchise”. Previous legislation (1997) made no specific inclusion of foreign investors. Today the franchise law is much clearer by virtue of the 2007 law, a revision of the 2005 law. The laws are applicable if there are transactions involving a trademark combined with payments with many obligations on the franchisor. The law comprises 42 articles and eight chapters. According to the passage, the passage mainly talks about . A. the scale of franchising in China B. the franchise law in China C. an outline of franchising in China 2. KFC was the foreign franchise to China in 1987 and is widespread. A. most profound B. first C. wealthiest 3. Many franchises are in fact joint-ventures, because . A. at the beginning stage, franchise law was not so clear B. at the beginning stage, many franchises could not find the right partners C. many foreigners were not familiar with Chinese culture 4. Foreign franchise grows in China because of . A. the open policy B. the small amount of retail trade C. the Chinese culture 5. The writer has the attitude to franchising in China A. negative B. positive C. neutral

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56. —Are the Project Managers sharing information and contacts and so on? — ________ .

A. Yes, there's really nothing to worry about

B. Yes, they hesitate to do it

C. No, they are doing very well

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57. —Larry is the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with. — ________ . You'll always have some co-workers that are harder to work with than others, you know.

A. I have the same feeling to you

B. You really have it

C. You shouldn't be so negative

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58. Cooperating is simply working together ______ teammates ______ the good of the team.

A. as…for

B. with…at

C. for…on

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59. Respecting fellow teammates keeps everyone in a good ______ and encourages overall team spirit.

A. mood

B. state

C. situation

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60. I really ______ the effort you have put in on your team's current project.

A. thank

B. grateful

C. appreciate

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61. 翻译：为句子选择正确的翻译（每题10分）。 Team building skills are critical for your effectiveness as a manager or entrepreneur. A. 为了经理或企业家的有效性，团队建设技能很关键。 B. 作为一名经理或企业家，团队建设技能对提升有效性至关重要。 C. 团队建设技能对经理或企业家的有效性持批判态度。 2. In real life, team work success rarely happens by itself if there are no focused team building efforts or activities. A. 实际生活中，如果没在团队建设上付出过专注的努力或活动的话，团队工作是很难独自成功的。 B. 实际生活中，如果没有关注的团队建设努力或活动的话，团队工作本身是不会成功的。 C. 实际生活中，如果没有聚焦的团队建设努力或活动的话，团队工作自己也是会成功的。 3. Teammates who have team spirit are better able to work together and achieve team goals. A. 团队中，谁有团队精神，谁就能一起合作并实现团队目标。 B. 有团队精神的队友能更好地协同工作，实现团队目标。 C. 有团队精神的队友比较好，能一起合作并实现团队目标。 4. Acting cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team. A. 合作是表现团队精神的好方法，因为这样做有助于整个团队的成功。 B. 合作行动是展示团队精神的好方法，因为这样做能构成整个团队的成功。 C. 互助合作是好路子，能展示团队精神，也能帮助整个团队成功。 5. Team members must fulfil their duties with their full efforts. A. 团队成员必须用全部的努力来实现自己的义务 B. 团队成员必须凭借全部的努力来满足自己的义务。 C. 团队成员必须尽全力履行自己的义务。

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62. —I'm really fed up with Larry! — ________

A. I'm sorry to hear that.

B. Really?

C. Hey, what's up?

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63. Even though he's ______ out of college and still a bit green, he is a great co-worker.

A. flesh

B. fresh

C. flash

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64. You can show respect to your teammates _______ everyone fairly and equally.

A. to treat

B. treated

C. by treating

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65. 阅读理解：根据文章内容，选择正确答案（每题10分） Team Spirit 　　Team spirit can make or break a team. Teammates who have team spirit are better able to work together and achieve team goals. They are also more satisfied with their team activities. John Wooden, a former basketball coach at UCLA, said, “Team spirit means you are willing to sacrifice personal considerations for the welfare of all. That defines a team player.” There are certain skills team members develop that serve as good examples of team spirit. 　　Cooperation 　　Cooperating is simply working together as teammates for the good of the team. Cooperation is a skill that team members can sharpen during practice. For example, basketball players must practice passing the ball in different plays and situations. Team efficiency is directly related to the cooperation of its members. Acting cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team. 　　Motivation 　　Team members must fulfil their duties with their full efforts. Staying motivated shows team spirit because it shows that you want the team to do well. This includes being motivated to give your best in practice and in competition, as well as outside of team activities. For example, a baseball player can show team spirit by being motivated to practice his swing outside of practice. 　　Respect 　　Respect for your fellow team members is a must. You can show respect to your teammates by treating everyone fairly and equally. Teammates also respect each other by allowing everyone to participate. Respecting fellow teammates keeps everyone in a good mood and encourages overall team spirit. For example, people can show team spirit through respect by encouraging other team members who might be struggling. Teammates who have team spirit . A. can break a team B. are better able to work together and achieve team goals C. are less satisfied with their team activities 2. According to the article, team spirit means . A. cooperation and motivation B. motivation and respect C. cooperation, motivation and respect 3. Cooperation is a skill that . A. can be sharpened during practice B. is born with C. everyone should have 4. Being motivated means . A. you should compete with others B. you should practice swing outside of practice C. you should give your best in any circumstances 5. Respecting your teammates . A. can treat everyone fairly and equally B. can keep everyone in a good mood C. can discourage overall team spirit

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66. —Are the Project Managers linking up OK? —They seem to be, yes._________ .

A. One of them hopes to quit now

B. There's been a good atmosphere at the first management meetings

C. They don't seem to know each other

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67. The team members are _______ and helping each other out.

A. going on

B. getting along

C. setting up

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68. Teammates who have team spirit are more satisfied ______ their team activities.

A. to

B. with

C. at

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69. 阅读理解：根据上下文，补全对话内容（每题10分）。 　　In business, people have to deal in person all kinds of people. You may have to use English when talking to different people within your company who don't speak your language; these may be colleagues or co-workers, superiors or subordinates—who may work with you in your own department, in another part of the building or in another branch. And you may also have to deal in English with people from the organization: clients, suppliers, visitors and members of the public. Moreover, these people may be friends, acquaintances or strangers—people of your own age, or people who are or older than you. The relationship you have with a person determines the kind of language you use. 　　This relationship may even affect what you say when you meet people: for example, it's not to say “Hi, how are you!” when meeting the Managing Director of a large company or to say “Good morning, it's a great pleasure to meet you” when being introduced to a person you'll be working closely with in the same team. 　　Remember that people form an impression of you from the way you speak and behave—not just from the you do your work. People in different countries have different ideas of what sounds friendly, polite or sincere—and of what sounds rude or unfriendly! Good manners in your culture may be considered bad manners in another. 　　Remember also that your body language, gestures and expression may tell people more about you than the words you use.

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70. —Did you get your financial records into shape for your audit next month? — _______. Keeping a strict account of all our incoming and outgoing is not an easy task.

A. It seems our records are always a little incomplete

B. It's a piece of cake

C. I'm still working on ironing out a few problems

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71. — I thought that if I could get your support first, it might make getting approval easier. — _________ .

A. We will need another four thousand dollars to cover the cost

B. Well, you've got my support on this

C. You only need a budget increase for the first order

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72. The long-term assets are known as ______ assets.

A. fixed

B. current

C. net

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73. There are more and more ______ of software for accounting, this has made the different types of software more accessible in terms of costs and variety.

A. manufacturers

B. manufacturing

C. manufactures

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74. I'm still working on ______ a few problems.

A. iron in

B. to iron at

C. ironing out

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75. 完形填空：选择正确答案，补全文章（每题10分）。 Alibaba Seeks to Raise Billions in IPO 　　Investors in the United States are preparing for the first public sale of stock in the Chinese company Alibaba. The company sells goods linking buyers and sellers in the huge Chinese online market. Alibaba is expected to its initial public offering, called an IPO, in September on the New York Stock Exchange. 　　The total value of the company, based in Hangzhou, has been estimated at about $200 billion. Reports from Bloomberg News say Alibaba is offering investors a 12 percent of the company. That would mean the company could raise $20 billion dollars in the public stock sale. After the IPO, Alibaba could become one of the most technology companies in the world. Apple, for example, has a market value of about $600 billion. Google is valued at about $390 billion and Microsoft is worth about $370 billion.

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76. — Looking at this, if my calculations are correct, we are about five thousand dollars over budget. — That's right.__________.

A. It will cost about eight percent more than initially projected

B. We will need another four thousand dollars to cover the cost

C. It's going to cost about five thousand more to complete the first order

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77. — How much of a problem meeting the budget? — _______.

A. The product should finance itself

B. Well, it seems that we underestimated the costs

C. You only need a budget increase for the first order

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78. For a limited company, this will include the money ______ issuing shares, and is known as the share capital.

A. raise for

B. raised by

C. raising at

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79. That's something you can improve by talking to human _______ .

A. courses

B. resources

C. sources

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80. Large organizations will find ______ impossible to manage all these data if manual accounting were used.

A. what

B. that

C. it

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81. 完形填空：选择正确答案，补全文章（每题10分）。 Alibaba Seeks to Raise Billions in IPO 　　Investors in the United States are preparing for the first public sale of stock in the Chinese company Alibaba. The company sells goods linking buyers and sellers in the huge Chinese online market. Alibaba is expected to its initial public offering, called an IPO, in September on the New York Stock Exchange. 　　The total value of the company, based in Hangzhou, has been estimated at about $200 billion. Reports from Bloomberg News say Alibaba is offering investors a 12 percent of the company. That would mean the company could raise $20 billion dollars in the public stock sale. After the IPO, Alibaba could become one of the most technology companies in the world. Apple, for example, has a market value of about $600 billion. Google is valued at about $390 billion and Microsoft is worth about $370 billion.

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82. It will _______ about eight percent more than initially projected

A. spend

B. pay

C. cost

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83. Did you get the financial records _______ shape for your audit next month?

A. into

B. in

C. from

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84. —Have you ever tried shopping online? —No, never. ____________, especially for clothes and shoes.

A. I prefer to actually see and touch what I'm buying before I pay for it

B. I prefer not to actually see and touch what I'm buying before I pay for it

C. I would rather surf online and I pay for it immediately

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85. —________________ , but I still have the feeling that it's not safe enough. —I couldn't agree more. That's why I only do street shopping.

A. Paying online is much unsafe than before

B. Paying online is less safer than before

C. Paying online is much safer than before

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86. Without close quality control, we may _____ fraud, and the e-shop may suddenly go offline, so you can't get a refund.

A. account

B. discount

C. encounter

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87. I couldn't agree more. That's ______ I only do street shopping.

A. whether

B. because

C. why

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88. Then your _____will be sold by auction.

A. stiff

B. staff

C. stuff

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89. 阅读理解：根据文章内容，判断正误（每题10分）。 Online Shopping Spree Sets Record 　　Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11). It is a festival for young single people to celebrate by eating together, sending gifts or going shopping, thus seized on by online retailers to increase sales. 　　It took only 13 hours for sales on just two online sites, Taobao and Tmall, to fly past last year's overall total of 19.1 billion yuan (US$3.1 billion).The final figure of Singles Day reached an astonishing 35.02 billion yuan as hundreds of thousands of consumers rushed to buy clothes, furniture, and home decoration items at discount prices. What friends and colleagues greeted each other with that day was “Bought anything today?” as they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight. 　　In under nine hours, turnover at the Alibaba Group's Tmall and Taobao sites had exceeded that of last year's Cyber Monday, a similar event in the United States. 　　“We hope other e-commerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of shoppers,” Jack Ma, founder and chairman of Alibaba Group, told reporters. 　　“It's not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade their products and service to reach more clients,” Ma said at a news briefing. Online retailers took hold of the shopping spree to increase sales successfully. 2. The final figure of Singles Day for this year reached 19.1 billion yuan. 3. Cyber Monday is a similar event in the Great Britain. 4. Other e-commerce sites did as well as Alibaba Group on Singles Day. 5. Jack Ma's goal of transaction size is to reach 100 billion yuan in several years.

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90. —Amy, do you shop online often? — ______________.

A. No, I don't think so

B. That's a good idea

C. Yes. It's very convenient and the price is often lower than in store

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91. They exchanged tales of ____ or disappointing news of popular items sold out minutes after the spree began at midnight.

A. bargains

B. deals

C. goods

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92. An on-line virtual supermarket ______ the real supermarket, which makes it feel so real.

A. stimulates

B. simulates

C. simulators

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93. 阅读理解：根据文章内容，判断正误（每题10分）。 Online Shopping Spree Sets Record 　　Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11). It is a festival for young single people to celebrate by eating together, sending gifts or going shopping, thus seized on by online retailers to increase sales. 　　It took only 13 hours for sales on just two online sites, Taobao and Tmall, to fly past last year's overall total of 19.1 billion yuan (US$3.1 billion).The final figure of Singles Day reached an astonishing 35.02 billion yuan as hundreds of thousands of consumers rushed to buy clothes, furniture, and home decoration items at discount prices. What friends and colleagues greeted each other with that day was “Bought anything today?” as they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight. 　　In under nine hours, turnover at the Alibaba Group's Tmall and Taobao sites had exceeded that of last year's Cyber Monday, a similar event in the United States. 　　“We hope other e-commerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of shoppers,” Jack Ma, founder and chairman of Alibaba Group, told reporters. 　　“It's not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade their products and service to reach more clients,” Ma said at a news briefing. Online retailers took hold of the shopping spree to increase sales successfully. 2. The final figure of Singles Day for this year reached 19.1 billion yuan. 3. Cyber Monday is a similar event in the Great Britain. 4. Other e-commerce sites did as well as Alibaba Group on Singles Day. 5. Jack Ma's goal of transaction size is to reach 100 billion yuan in several years.

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94. —Are there any disadvantages to shopping online? —___________. But I think this problem will be solved soon.

A. It makes life easy

B. It takes some time for the stuff you buy online to arrive

C. The stuff you buy online arrives quickly.

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95. Sometimes I surf online shops to check some related information, and then go to a physical store to do the ______ shopping.

A. virtual

B. simulated

C. actual

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96. Chinese shoppers spent billions online yesterday as they took advantage _____ discounts offered on Singles Day (November 11).

A. in

B. of

C. with

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97. ______ friends and colleagues greeted each other with that day was “Bought anything today?”

A. That

B. Who

C. What

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98. 完形填空：选择正确答案，补全文章（每题10分）。 　　There is nothing in the US quite like Black Friday. Before midnight on Thursday, in malls across the US, people start queuing outside the locked entrances of stores, making longer and longer lines, coupons (优惠券), sipping coffee and hot chocolate, rubbing their hands and stamping (跺脚) their feet for warmth, chatting, and waiting for the clerks to open the door when the time arrives. 　　Black Friday, the day after Thanksgiving, which on Nov 28，2014, “has become in recent decades a special American holiday”, said the International Business Times. Indeed, up to 147 million Black Friday shoppers were expected to the dark of night and the elbows (手肘) of other shoppers so that they could bring home some bargains, according to the US National Retail Federation.

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99. —You mean... like becoming a publicly-traded company? —That's right. ______________ .

A. It's something we should give serious consideration to

B. It will still be a privately held company

C. It will become a privately held company

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100. —Can you tell us why you think this makes good business sense to you? —We've been doing quite well on our own and we could probably survive like this for quite a few more years to come, but if we really want to take it to the next level, ____________.

A. the board of directors needn't take the present economic situation into consideration

B. it's not necessary for us to develop the company any more

C. we are going to have to consider finding more investors

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101. His ideas are linked to the theory________markets are efficient, which means market actors taking all available information to create the correct price for things at any given time.

A. which

B. who

C. that

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102. If people ________we're very valuable they won't buy our stock.

A. do think

B. think

C. don't think

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103. One kind of partnership is called a limited ________partnership.

A. obligation

B. responsibility

C. liability

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104. 阅读理解：根据文章内容，判断正误（每题10分）。 Three Americans Win Nobel Economics Prize 　　The Royal Swedish Academy of Sciences awarded the Nobel Prize in economics to three Americans, Eugene Fama, Lars Peter Hansen and Robert Shiller on Oct. 14, 2013. Eugene Fama and Lars Peter Hansen are both professors at the University of Chicago. Robert Shiller is a professor at Yale University. They will share the prize worth about 1.2 million dollars. 　　“This year's prize in economic sciences is about predictions.” All three of this year's prize winners are mainly known for their research and explanations of pricing forces in financial markets. They have had a big influence on the way people look at and talk about financial markets. Eugene Fama's research on financial markets in the 1960s led market watchers to change their ideas about investing. His ideas are linked to the theory that markets are efficient, which means market actors taking all available information to create the correct price for things at any given time. This also means that over short periods of time, it is not possible to predict prices. 　　Robert Shiller found, however, that over long periods, the opposite is true. It is possible to predict the movement of prices and that price changes are linked to human behavior. 　　The findings of both economists have led to the growth of index funds, investing many different securities as a way to reduce risk. Mr Shiller also helped to create the Standard & Poor's Case-Shiller home prices index. That index follows home prices across the United States. Lars Peter Hansen developed a method for studying historical pricing information. His method supports Mr Shiller's findings and has influenced efforts to predict prices in the financial industry. 　　The Nobel Prize in economics was not created by Alfred Nobel, but was established in his memory by Sweden's central bank in 1968. The Royal Swedish Academy of Sciences awarded the Nobel Prize in electronics to three Americans on Oct. 14, 2013. 2. Eugene Fama, Lars Peter Hansen and Robert Shiller won the prize for their research and explanations of pricing forces in financial markets. 3. Eugene Fama's research on financial markets in the 1960s resulted in some change in how market watchers look at investing. 4. The findings of both economists have led to the growth of price prediction, investing many different securities as a way to reduce risk. 5. The Nobel Prize in economics was established in memory of Alfred Nobel by Sweden's central bank in 1968.

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105. —But then we'll have to accept a Board of Directors chosen by our stockholders. Wouldn't that limit us in many ways? —Certainly. But if you consider the massive capital investment that we'll receive, you'll understand that this could take our company —————— .

A. from being a big firm to being one of the medium-tier players

B. from being a medium-tier firm to being one of the big players

C. from being a medium-tier firm to being one of the small players

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106. —Okay, what is the decision? —As you know, we have been a privately held, family-owned company for over 120 years,_____________.

A. and I think it definitely has a bright future

B. but it may be time to consider some major changes

C. but the company faces tough competition

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107. The proprietor owns all of the property of the business and is responsible ________ everything.

A. to

B. for

C. at

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108. Okay, let's say we make a decision _____; what kind of price are we thinking about charging for our stock?

A. to go public

B. going public

C. go public

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109. 阅读理解：根据文章内容，选择正确答案（每题10分）。 Organizing a Business in Different Ways 　　Businesses are structured in different ways to meet different needs. The simplest form of business is called an individual or sole proprietorship. The proprietor owns all of the property of the business and is responsible for everything. 　　Another kind of business is a partnership. Two or more people go into business together. An agreement is usually needed to decide how much of the partnership each person controls. One kind of partnership is called a limited liability partnership. These have full partners and limited partners. Limited partners may not share as much in the profits, but they also have less responsibility for the business. Doctors, lawyers and accountants often form partnerships to share their risks and profits. A husband and wife can form a business partnership together. Partnerships exist only for as long as the owners remain alive. The same is true of individual proprietorships. 　　But corporations are designed to have an unlimited lifetime. A corporation is the most complex kind of business organization. Corporations can sell stock as a way to raise money. Stocks represent shares of ownership in a company. Investors who buy stock can trade their shares or keep them as long as the company is in business. 　　A corporation is recognized as an entity—its own legal being, separate from its owners. A board of directors controls corporate policies. The directors appoint top company officers. The directors might or might not hold shares in the corporation. Corporations can have a few major shareholders, or ownership can be spread among the general public. But not all corporations are traditional businesses that sell stock. Some non-profit groups are also organized as corporations. This passage is mainly about . A. why different forms of business run B. when different forms of business raise money C. how different forms of business are organized 2. What is usually needed to decide the portion of the partnership each person controls? A. A rule. B. An agreement. C. A regulation. 3. Who are not included in limited liability partnerships? A. Full partners. B. Limited partners. C. Unlimited partners. 4. How can corporations raise money? A. By selling stock. B. By buying stock. C. By holding corporation shares. 5. Who controls corporate policies in a corporation? A. Chairman of the board. B. A board of directors. C. The owner of the corporation.

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110. But Jerry, have you really thought this ______? You would essentially be giving up the company that your great-grandfather built.

A. through

B. of

C. about

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111. Can you tell us why you think this makes good business ______to you?

A. deal

B. sense

C. program

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112. Where is Mike planning his trip to?

A. Asia.

B. America.

C. Europe.

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113. What means of transportation would Mike NOT like to use for his trip?

A. Plane.

B. Ship.

C. Train.

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114. How long will Mike stay in Frankfurt?

A. For 2 days.

B. For 3 days.

C. For 7 days.

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115. When will Mike depart for Paris?

A. On September 1st.

B. On September 2nd.

C. On September 3rd.

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116. According to the dialog, which of the following statements is NOT true?

A. Mike will fly to Paris from Frankfurt.

B. Mike will fly to Frankfurt from Barcelona.

C. Mike will fly business class.

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117. It is convenient for travelers to travel around the world as many banks and travel services issue traveler's checks.

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118. Travelers can sign on the checks whenever they have time.

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119. Quite a few travelers like to buy the checks.

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120. Travelers do not worry about the circulation period of the checks as there is no time limit for it.

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121. The issuing offices have to pay interests for the traveler's checks during their circulation period.

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122. Banks and travel services are reluctant to provide traveler's checks.

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123. This passage is mainly about _____________.

A. what a Schengen visa is

B. who can apply for a Schengen visa

C. how to apply for a Schengen visa

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124. You can download and print off the form _____________.

A. via your phone

B. on the Internet

C. by your friends

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125. The processing time is _____________ per embassy.

A. different

B. the same

C. similar

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126. If you are intending to visit two or more Schengen countries, you will need to send your application _____________.

A. to the embassy or consulate of the country that shall be your main destination

B. directly to the embassies or consulates of those countries

C. to the embassy or consulate of the first Schengen country on your travel itinerary

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127. The main idea of Para. 2:

A. It's safe to say "I don't know" to your customers.

B. You need to be an information expert to your products or services.

C. Leave your customer with an unanswered question is acceptable.

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128. The main idea of Para. 3:

A. Both positive body language and negative body language are necessary in customer service.

B. Body language in communication plays an important role in customer service.

C. Smiling can always make people feel good.

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129. The main idea of Para. 4:

A. Try your best to help your customers.

B. Customers like surprises.

C. Customers like the feeling of being cared.

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130. The main idea of Para. 1:

A. The "Feel Good Factor" in customer service means making customers feel good.

B. The goal of customer service is to give them an experience that meets their expectations.

C. The challenge in customer service is to understand their needs and make them satisfied.

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131. By understanding how non-verbal communication works, a negotiator is able to understand the information the other participants are expressing verbally.

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132. The person at the head of the table clearly shows his powerful position.

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133. If you maintain eye contact, the other person might think you are covering something or you are distrustful.

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134. The capability of figuring out the non-verbal communication of the competitor can be a great help in the negotiation process.

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135. The comfortable atmosphere outside of the negotiation room helps better judge the differences between verbal and non-verbal communication in the negotiation.

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136. The franchisee's success depends on the success of the franchisors.

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137. Franchisor rules are usually very loose in the US, but strict in most other countries.

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138. It is said about 4% of all businesses in the world are franchisee-worked.

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139. People should be clear about the myths surrounding the success and failure rates of franchise businesses.

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140. It's important for today's franchise-seekers to be aware that there are risks in franchise business.

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141. Kyle is flying to Europe for a marketing seminar.

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142. Mike is happy for his business trip.

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143. Mike can use the corporate card for everything.

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144. All the restaurants can accept the corporate card.

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145. The company can reimburse everything for the business trip.

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146. Mike should keep all his receipts and attach them to his expense account when he gets back.

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147. A service has to be so good that there is no dissatisfaction and there are complaints from your clients.

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148. Team building skills are not so critical if you are only an employee.

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149. To form a high performance team, you need many important factors.

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150. A good team should have a diversity of personalities.

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151. Team work success is quite common in practice.

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152. To solve all the problems, you need a capable leader.

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153. Teammates who have team spirit _________.

A. can break a team

B. are better able to work together and achieve team goals

C. are less satisfied with their team activities

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154. According to the article, team spirit means _________.

A. cooperation and motivation

B. motivation and respect

C. cooperation, motivation and respect

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155. Cooperation is a skill that _________.

A. can be sharpened during practice

B. is born with

C. everyone should have

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156. Being motivated means _________.

A. you should show your respect to others

B. you should practice swing outside of practice

C. you should give your best in any circumstances

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157. Respecting your teammates _________.

A. can treat everyone fairly and equally

B. can keep everyone in a good mood

C. can discourage overall team spirit

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158. Maggie believes that it is a hard task to keep a strict account of all their incoming and outgoing records.

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159. Maggie believes that it is easier to keep track of the money coming in than to keep track of the money going out.

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160. Mike suggests that human resources send out a memo to make sure people are following protocol with their expense accounts.

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161. Maggie believes that their records are always complete.

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162. Maggie believes that their records for money coming in are a little incomplete.

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163. At the end of the financial year, the balance sheet shows the company's _________.

A. assets and liabilities

B. assets and cash flow

C. liabilities and cash flow

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164. According to the passage, there are sections to a balance sheet _________.

A. two

B. three

C. four

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165. The _________ half of a balance sheet shows where the money came from.

A. left

B. top

C. bottom

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166. The _________ assets are known as fixed assets.

A. short-term

B. long-term

C. total current

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167. The money raised by issuing shares is known as _________.

A. the share capital

B. the share capital

C. the liabilities

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168. Susan prefers to shop online because she loves shopping very much.

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169. The goods in e-shops are totally the same as what they are described on the site.

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170. It's not always safe for the customers to pay online.

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171. The two speakers hold different ideas about online shopping.

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172. The two speakers choose to go to a physical store to do street shopping.

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173. Online retailers took hold of the shopping spree to increase sales successfully.

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174. The final figure 成人学历 of Singles' Day for this year reached 19.1 billion yuan.

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175. Cyber Monday is a similar event in Great Britain.

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176. Other e-commerce sites did as well as Alibaba Group on Singles' Day.

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177. Jack Ma's goal of transaction size is to reach 100 billion yuan in several years.

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178. Retailers used mobile devices and drove nearly a third of traffic, or even more than half to online shopping. As we know that ___________ doesn't belong to the mobile device.

A. tablets

B. smartphones

C. personal computer

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179. According to ___________ sales on Amazon were up 44.3% over last year, while sales at eBay were up 32.1%.

A. Walmart

B. Rue La La

C. ChannelAdvisor

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180. We can infer from the passage ___________ isn't an online retailer.

A. Sears

B. ChannelAdvisor

C. Walmart

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181. This passage is mainly about ________.

A. how different forms of business operate

B. when different forms of business raise money

C. how different forms of business are organized

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182. What is usually needed to decide the portion of the partnership each person controls?_________

A. A rule.

B. An agreement.

C. A regulation.

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183. Who are included in limited liability partnerships?_________

A. The proprietor.

B. Unlimited partners.

C. Limited partners.

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184. How can corporations raise money?_________

A. By selling stock.

B. By buying stock.

C. By holding corporation shares.

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185. Who controls corporate policies in a corporation?_________

A. Chairman of the board.

B. A board of directors.

C. The owner of the corporation.

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186. The ________ form of business is called an individual or sole proprietorship.

A. complex

B. simplest

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187. Limited partners may not share as ________ in the profits, but they also have less responsibility for the business.

A. many

B. much

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188. Corporations are designed to have ________ lifetime.

A. a limited

B. an unlimited

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189. Investors who buy stock ________ trade their shares or keep them as long as the company is in business.

A. can't

B. can

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190. Corporations can have ________ major shareholders, or ownership can be spread among the general public.

A. few

B. a few

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191. ________ corporations are traditional businesses that sell stock.

A. All

B. not all

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192. Some ________ groups are also organized as corporations.

A. profit

B. non-profit

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193. The Royal Swedish Academy of Sciences awarded the Nobel Prize in electronics to three Americans on Oct. 14, 2013.

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194. Eugene Fama, Lars Peter Hansen and Robert Shiller won the prize for their research and explanations of pricing forces in financial markets.

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195. Eugene Fama's research on financial markets in the 1960s resulted in some change in how market watchers look at investing.

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196. The findings of both economists have led to the growth of price prediction, investing many different securities as a way to reduce risk.

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197. The Nobel Prize in economics was established in memory of Alfred Nobel by Sweden's central bank in 1968.

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198. -I'll also throw in the discount of 10% on your up front deposit. What do you think about this suggestion? -______________

A. OK, I think we've both have done our best for this.

B. No, the suggestion is too bad.

C. OK, you will benefit more than us.

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199. -Some friends say when they get the article, _______________. -That happens. So close quality control is needed.

A. it's quite different from what they saw on the website advertisement

B. it's quite same to what they saw on the website advertisement

C. it's easy to lose personal information

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200. -Are the Project Managers sharing information? -______________________________

A. Yes, there's really nothing to worry about.

B. Yes, they hesitate to do it.

C. No, they are doing very well.

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201. -Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs. -Sure. ____________

A. Sorry, it's not clear.

B. That sounds all right.

C. Sorry, we didn't discuss about that.

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202. -I had a really good weekend at the seaside. -______________

A. That's very kind of you.

B. Glad to hear that.

C. It's a pleasure.

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203. It was ______ they had stayed together for several months that they found they had a lot in common.

A. until

B. unless

C. not until

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204. Without close quality control, we may ___________ fraud, and the e-shop may suddenly go offline, so you can't get a refund.

A. account

B. discount

C. encounter

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205. _________ people think we're very valuable, they will buy our product.

A. If

B. Though

C. So

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206. You can show respect to your teammates ____________ everyone fairly and equally.

A. to treat

B. treated

C. by treating

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207. I forgot to turn off the light. I __________ done it.

A. would have

B. must have

C. should have

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208. I failed to ___________ one of my customer's orders.

A. confirming

B. confirm

C. be confirmed

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209. Melinda will sell her house ___________.

A. by accident

B. by chance

C. by auction

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210. Current ___________ are those debts that must be paid within the year.

A. assets

B. equities

C. liabilities

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211. Looking your customers in the eye shows that we are listening to them and hearing ______they are saying.

A. why

B. how

C. what

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212. Are you dedicated ____________ operations excellence?

A. on

B. from

C. to

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213. When others _________ emotional, stay cool and use logic to negotiate.

A. get

B. gets

C. got

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214. It will ___________ about 50 dollars to rent it.

A. spend

B. pay

C. cost

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215. To be honest, after many years of hard work, I have _______________ it through.

A. made

B. come

C. got

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216. ___________ no one buys our product, we'll lose a lot of money.

A. So

B. Though

C. If

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217. Have you ever __________ this through?

A. thought

B. think

C. thinking

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218. Franchising is the practice of using another firm's successful business model. The word “franchise” comes from French meaning free, and is used both as a noun and as a verb. For the franchisor, the franchise is another way to build “chain stores” to distribute goods that avoids the investments and debts of a chain. The franchisor's success depends on the success of the franchisees. The franchisee can get more money than a direct employee because he or she has a vital interest in the business. It should be recognized that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for servicing it. After the brand and the action plans are carefully designed and properly operated, franchisors are able to sell franchises and expand rapidly across the globe. It is said about 4% of all businesses in the United States are franchisee-worked. But franchisor rules are usually very strict in the US as well as in most other countries. Trademarks, proprietary service marks and regulations need to be observed carefully. It's important to know that there is risk for people buying the franchises. There are a lot of myths surrounding the success and failure rates of franchise businesses. One of the more popular myths states that franchise businesses have lower risk than independent business start-ups. Another one suggests that it's almost impossible to fail. Both are untrue, and it's important for today's franchise-seekers to be aware of this fact. 1.Another firm's successful business model can be used in Franchising. 2.Franchise can be defined as a way to build “chain stores” . 3.The franchisor's success has nothing to do with the success of the franchisees. 4.There is no need to design the brand and the action plans for franchisors. 5.It is impossible that franchise businesses have lower risk than independent business start-ups.

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219. The balance sheet is produced at the end of a company's financial year, and is a snapshot of its financial situation. It shows the company's assets and liabilities at that point in time. There are two halves to a balance sheet. The top half shows where the money is being used in the business (the net assets), and the bottom half shows where this money came from (the capital employed). The total of each half should be the same, hence the expression balance sheet. There are two kinds of assets—long-term and short-term. The long-term assets are known as fixed assets, and include the land, buildings, machinery and vehicles that are used in connection with the business. All fixed assets except land are depreciated as they wear out over time. The total fixed assets are the value of the fixed assets, less the accumulated depreciation. The short-term assets are known as current assets, and include cash, stocks and receivables that are due within one year. The top half of the balance sheet also includes liabilities, that is, all debts and obligations owed by the business to creditors. Current liabilities are those debts that must be paid within the year, such as wages earned but not yet paid. Long-term liabilities may include mortgages and other loans that will not have been paid off within the year. The top half of the balance sheet therefore consists of the total of fixed and current assets, less the current and long-term liabilities, giving the net assets. The bottom half of the balance sheet shows where this money came from. For a limited company, this will include the money raised by issuing shares, and is known as the share capital. The business may also have plowed some of the money back into building up the business. This is called retained profit. The bottom half of the balance sheet therefore consists of the total of share capital and retained profits, giving the capital employed. 1.The top half of a balance sheet shows where the money is being used in the business. 2.All fixed assets are depreciated as they wear out over time. 3.The short-term assets are known as fixed assets. 4.Current liabilities are those debts that must be paid within the year. 5.The money plowed back into building up the business is called retained profit.

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220. The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special. When customers get to a store, they are treated as honored guests. Customers don't usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. Customers usually don't have to ask how much items cost, since prices are clearly marked. When customers are ready to check out, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the lineups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day” from the clerk. In America, customer service continues long after the sale. Many products come with a money back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures trouble-free use for a period of a year or more. Advertisements regularly include the motto, “Your satisfaction is guaranteed.” So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund. Customer service in America grows out of the belief that “the customer is always right”. If a person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are higher. 1.What is the American idea of customer service? A.To make money. B.To make each customer the center of attention. C.To make all the customers buy the product. 2.What do customers find when they enter the store?* A.Store clerks are sitting around watching TV. B.Store clerks are playing cards. C.Store clerks are greeting them warmly. 3.After they pay for their purchases, what do customers receive from the clerk? A.A smile and a warm “thank you and have a nice day”. B.A negotiation for the product. C.The price mark of the product. 4.Expensive items like cars, computers or stereos often have athat ensures trouble-free use for a period of a year or more. A.warranty B.admit C.license 5.Customer service in America grows out of the belief that “”. A.the customer is always right B.thank you and have a nice day C.your satisfaction is guaranteed

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221. -Are the Project Managers linking up OK? -They seem to be. _______________________

A. One of them hopes to quit now.

B. There's been a good atmosphere at the first management meetings.

C. They don't seem to know each other.

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222. -You mean... like becoming a publicly-traded company? -That's right.__________________________________

A. It's something we should give serious consideration to.

B. It will still be a privately held company.

C. It will become separated.

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223. -How is the weather in autumn? - _________________

A. I like sunny days.

B. It is always sunny.

C. I hate it.

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224. -Can you tell us why you think this makes good business sense to you? -If we really want to take it to the next level, _______________________.

A. the directors needn't take the present situation into consideration

B. it's not necessary for us to develop the company any more

C. we are going to have to consider finding more investors

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225. -Look, about 5000 dollars over budget! -That's right.___________________________

A. It will cost about 8% less.

B. We will need another 4000 dollars.

C. It's going to cost about 5000 dollars more.

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226. I have visited both of the two cities. I like the first one __________.

A. well

B. better

C. good

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227. Which is the __________ one among the three?

A. high

B. higher

C. highest

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228. The day we offer stock for sale is the day we will see how much ___ there is in our company.

A. fact

B. fate

C. faith

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229. __________________ we will come next month makes my friend happy.

A. It

B. What

C. That

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230. How ____________it is today!

A. sunny

B. a sunny day

C. sunny day

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231. We didn't understand how difficult it was to ____________such a breakfast.

A. district

B. distribute

C. distract

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232. I have ________ to cook. Let's go to the restaurant.

A. nothing

B. everything

C. something

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233. A service has to be so ___________ that there are no complaints from your clients.

A. better

B. bad

C. good

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234. An on-line virtual supermarket ____________ the real supermarket, which makes it feel so real.

A. stimulates

B. simulates

C. simulators

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235. They prefer __________ in the shops to buy cheaper products.

A. bargains

B. deals

C. goods

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236. I'd like to fly to Frankfurt for ________ stay of two days, and go by train to Paris.

A. some

B. a

C. one's

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237. ________ sun rises and sets every day.

A. A

B. The

C. No

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238. The art of negotiating is a difficult skill for most of us, even good salespeople. Here are three golden rules for you to follow: 1. Always Start the Negotiations You must initiate the process. This is because whoever controls the start of the negotiations tends to control where they end. If you let the other party start negotiations, you will be constantly giving up control, often without even realizing it. For instance, when you ask someone what his project budget is, you are allowing him to start the negotiations. You will then spend your time chasing his number rather than finding the best solution. So, never let the other party control the negotiations. 2. Always Negotiate in Writing The purpose of negotiations is to arrive at a formal written agreement, not tell a story or spend time talking. From the first moment you begin a proposal, you should create a document and take it to the client. It will include all the points of agreement and become real to the prospective customer. Negotiating first and then having to create a document adds unnecessary time to a transaction. But if you build your written agreement as you negotiate, you are prepared to ask for a signature the moment the decision to buy is made. 3. Always Stay Cool The negotiation table can be loaded with agendas, egos and emotions. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes insanely invested in personal agendas and useless emotions. Crying, getting angry and blowing off steam may make you feel good, but such behavior will not benefit you while negotiating. When the rest of the room gets emotional, stay cool and use logic to negotiate and close. 1.What would happen if you start the negotiation? A.The negotiation would be out of control. B.You can know the project budget. C.You would control the negotiation till the end. 2.What is the purpose of negotiations? A.To arrive at a formal written agreement. B.To tell a story. C.To spend time talking. 3.Why is it necessary to stay cool in negotiation? A.To provide leadership and solutions. B.To use emotion to negotiate. C.To make you benefit from egos. 4.What can you learn from the passage? A.Negotiating is a kind art which is easy for salespeople. B.Finding the best solution is important in negotiation. C.A formal written agreement cannot be prepared before negotiation. 5.What is the main idea of this passage? A.Golden rules of negotiating. B.Importance of negotiation. C.Ways of keeping cool.

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239. Team building skills are critical for your effectiveness as a manager or entrepreneur. And even if you are not in a management or leadership role yet, better understanding of team work can make you a more effective employee and give you an extra edge in your corporate office. Team building success is when your team can accomplish something much bigger and work more effectively than a group of the same individuals working on their own. There are two critical factors in building a high performance team. The first factor in team effectiveness is the diversity of skills and personalities. It means people use their strengths in full, but can compensate for each other's weaknesses. Or, different personality types balance and complement each other. The other critical element of team work success is that all the team efforts are directed towards the same clear goals, the team goals. This relies heavily on good communication in the team and harmony in member relationships. In real life, team work success rarely happens by itself if there are no focused team building efforts or activities. There is simply too much room for problems. For example, different personalities may build up conflicts. Or even worse, some people with similar personalities may start fighting for authority and dominance in certain areas of expertise. Even if the team goals are clear and accepted by everyone, there may be no team commitment to the group goals, or no consensus on the means of achieving those goals. There may be a lack of trust and openness, which may block critical communication and lead to loss of coordination in the individual efforts. This is why every team needs a good leader who is able to deal with all team work issues. 1.Why are team building skills critical? A.They can make you more effective. B.They can help you accomplish more. C.They can contribute to performance. 2.What is the main advantage of the diversity of personalities in a team? A.People can compensate for each other's weaknesses. B.People can use their strengths freely. C.Different types can balance among different groups. 3.What is the possible way to build the same goal for a team? A.Building harmony in member relationships. B.Fighting for authority in a field. C.Avoiding any conflicts in communication. 4.What can we know about team work success from this passage? A.A successful team needs a good leader to deal with the team work. B.Team work success can certainly happen with a clear goal. C.A team can not succeed if all the members are different. 5.What is the main idea of this passage? A.Critical factors in building a high performance team. B.Effectiveness of a good team. C.To be a more effective employee in a good team.

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240. Businesses are structured in different ways to meet different needs. The simplest form of business is called an individual or sole proprietorship. The proprietor owns all of the property of the business and is responsible for everything. Another kind of business is a partnership. Two or more people go into business together. An agreement is usually needed to decide how much of the partnership each person controls. One kind of partnership is called a limited liability partnership. There are full partners and limited partners. Limited partners may not share as much in the profits, but they also have less responsibility for the business. Doctors, lawyers and accountants often form partnerships to share their risks and profits. A husband and wife can form a business partnership together. Partnerships exist only for as long as the owners remain alive. The same is true of individual proprietorships. But corporations are designed to have an unlimited lifetime. A corporation is the most complex kind of business organization. Corporations can sell stock as a way to raise money. Stocks represent shares of ownership in a company. Investors who buy stock can trade their shares or keep them as long as the company is in business. A corporation is recognized as an entity—its own legal being, separate from its owners. A board of directors controls corporate policies. The directors appoint top company officers. The directors might or might not hold shares in the corporation. Corporations can have a few major shareholders, or ownership can be spread among the general public. But not all corporations are traditional businesses that sell stock. Some non-profit groups are also organized as corporations. 1.This passage is mainly about . A.why different forms of business run B.when different forms of business raise money C.how different forms of business are organized 2.What is usually needed to decide the portion of the partnership each person controls? A.A rule. B.An agreement. C.A regulation. 3.Who are not included in limited liability partnerships? A.Full partners. B.Limited partners. C.Unlimited partners. 4.How can corporations raise money? A.By selling stock. B.By buying stock. C.By holding corporation shares. 5.Who controls corporate policies in a corporation? A.Chairman of the board. B.A board of directors. C.The owner of the corporation.

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241. According to the dialog, what is the budget Simon and Susan are talking about for?________

A. The first order.

B. The factory.

C. New equipment.

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242. According to the factory, how much more will it cost than initially projected?_________

A. Eight percent.

B. Eighteen percent.

C. Eighty percent.

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243. If Susan's calculations are correct, how much are they over budget?_________

A. About five million dollars.

B. About five thousand dollars.

C. About five hundred dollars.

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244. In Simon's opinion, for which order do they need a budget increase?_________

A. The first.

B. The second.

C. None.

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245. According to the dialog, all major budget decisions shall be approved by _________.

A. the CFO and the executive officer

B. the COO and the financial officer

C. the CEO and the financial officer

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