西安开放大学管理英语2作业答案

管理英语2

学校: 西安开放大学

平台: 国家开放大学

题目如下：

1. —I’m terribly sorry that I’ve spilled some coffee on the table. — _________________.

A. I don’t care

B. It doesn’t matter

C. Don’t be sorry

答案: It doesn’t matter

2. — Do you mind if I record your lecture? — _________________. Go ahead.

A. Never mind

B. No, you’d better not

C. Not at all

答案: Not at all

3. —Would you like to go to the concert with us? — _________________, but I’ve promised to help Jim with his Chinese. Thank you all the same.

A. I hate concerts

B. I’ll go with you

C. I wish I could

答案: I wish I could

4. The enemy has strengthened their ______ position.

A. protective

B. defensive

C. offensive

答案: defensive

5. More than 30 people ______ the position.

A. applied for

B. applied to

C. applied in

答案: applied for

6. 二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1.Thank you so much for your generous hospitality. A. 真的非常感谢您的帮助。 B. 非常喜欢这里宜人的环境。 C. 非常感谢您的盛情款待。 2. A true friend is someone who reaches for your hand and touches your heart. A. 一个真实的朋友就是能伸出他的手触碰你心灵的人。 B. 一个真实的朋友就是能伸出他的手理解你心灵的人。 C. 真正的朋友是一个可以援手帮助并感动你心扉的人。 3. I don’t know why he is late, he might have had an accident. A. 我不知道他为何迟到，可能遇上了事故。 B. 我不知道他为何没有迟到，很有可能遇上了事故。 C. 我不知道他为何迟到，一定是遇上了事故。 4. They are willing to understand their partner’s position first before trying to get understood. A. 在得到合作对方理解后，他们才愿意理解合作伙伴的立场。 B. 在得到合作对方理解前，他们愿意先理解合作伙伴的立场。 C. 他们愿意去了解对方的立场但必须先想明白。 5. The more familiar interviewing feels to you, the less anxiety you will feel with the process. A. 你对面试越熟悉，在面试过程中你的焦虑就会越少。 B. 面试中熟人多，面试过程中你焦虑也会少。 C. 你熟悉面试多一点，面试中的麻烦就会少一点。

答案: C# C# A# B# A

7. －How’s your mother doing? —_____________________.

A. She is very well

B. She is very kind

C. She is doing shopping now

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8. One day, our dreams will ____________ reality.

A. turn out

B. turn into

C. turn away

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9. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Good Communication Skills -Key to Any Success 1.Good communication skills are the key to success in life, work and relationships. Without effective communication, a message can turn into error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly delivered. The steps for good communication skills: Know what to say. Understand clearly the purpose and intent of your message. 2. Know how to say. Begin by making eye contact, which shows confidence. Then pay attention to your body language. 3. Listen. After you’ve finished talking, you should stop, listen, and look for feedback and clues of comprehension. 4. Reach understanding. To communicate well is to understand and be understood. More Tips for Developing Good Communication Skills: 1. The better you are able to express yourself, the better your ability to communicate. 2. Practice your listening skills. Be considerate of other speakers by waiting until they are done before stating your views. 3. Learn to understand and appreciate different views by being open-minded. It will in turn, gain you more cooperation and understanding. 4. Avoid trying to communicate when in an emotional state. Take time to consider your position through before speaking. When you take the time to develop good communication skills, it means you open yourself up to better relationships, more career opportunities, and increased self-confidence. Moreover, you reach higher levels of mutual understanding and cooperation while successfully attaining your goals. 1. A message must be understood, interpreted or delivered correctly with communication. 2. When you talk with others you can pay little attention to your body language. 3. The better you are able to understand others, the better your ability to communicate. 4. Before stating your opinions, you’d better let the speaker finish his or her talking first. 5. Don’t argue or debate with others if you feel angry or displeased.

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10. — — My name is Helen, and I was born in 1980. My major was electrical engineering.

A. Tell me your name, please.

B. Tell me a little bit about yourself, please.

C. Tell me how old you are, please.

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11. — Hi, Helen, I’ll have an interview tomorrow. I’m afraid I can’t make it. —

A. Sure, you can. Take it easy.

B. I’m sorry to hear that.

C. That’s all right.

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12. —What starting salary do you expect? —

A. I'd like to start on Monday next week.

B. I expect to get a salary increase.

C. I'd like to start at ￥5000 a month.

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13. We should take the degree ________ account when we recruit a new secretary.

A. with

B. into

C. of

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14. You also should send a resume ________ the employer know more information about you.

A. let

B. letting

C. to let

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15. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Hiring the right employee is a challenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee productivity, successful employment relationship, and business culture enhancement. Here are certain rules that you can use to select the right employee. Design an effective advertisement. A clearly targeted ad attracts qualified candidates and discourages others. You can make your ad more effective with a precise and specific job description. Ask the right job interview questions. The purpose of the interview is to find out if the candidate is a strong fit to your business. By using a sequence of particularly designed questions, you are able to get a true picture of your potential employee. Check backgrounds and references. Background checking helps you reduce risks and improve the overall quality of hire. You need to verify that all the presented, credentials, skills, and experience are actually possessed by your candidate. 1.Hiring the wrong employee is expensive, costly to a company, and time consuming. 2. A company has to spend a lot of money hiring a right employee. 3. An advertisement with a clear target will make all candidates lose courage. 4. Well designed interview questions can help you know more about the candidates. 5. Work experience is one of the primary things for an employer to verify in background checking.

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16. —______________________ —In total, it should be about 15,000 RMB for the three-daytraining.

A. How much have you budgeted for the training?

B. How long will the training last?

C. How much has the training cost?

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17. —______________________ —It might be a good idea to read some simplified books first.

A. Have the books been sold out?

B. What is about this one?

C. What books would you recommend?

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18. —Any suggestions for the project? —______________________

A. I need your advice on it.

B. I advise you to put more hands in this project.

C. Thanks for your suggestions.

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19. How many players does a baseball team？

A. consist of

B. be responsible for

C. set out

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20. According to theirfeedback sheets, the participants are all _____with the training.

A. satisfied

B. satisfying

C. satisfactory

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21. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom. Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long. As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance. 1.Cross training is training an employee to do a different job in a different company. 2. Cross training is beneficial not only for managers but also for employees. 3. Cross training can apply to almost any position and almost any industry. 4. Not all employees are suitable to be cross trained. 5. You can decide which employees to be cross trained according to their age.

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22. — How do you think of the theme of our event? — ________________

A. It’s pretty good.

B. I feel so sorry about that.

C. I’d like to have some tea.

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23. — ? — It will be held on the 3rd floor of Shakiraton Hotel.

A. When will you give a speech

B. Do your speech still go on

C. What is the address of your speech

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24. — Let’s make plan first for our events, shall we?. — ________________

A. Yes, we do.

B. OK, let’s do it.

C. I’d like to.

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25. Your long-term success in event planning will be based the experience you had.

A. to

B. on

C. of

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26. Let’s ______ our plan.

A. start

B. started

C. starting

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27. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Use These 5 (of 10) Tips to Start Your Event Planning Career Step 1 – Get experience and volunteer your time in different event services. There are so many aspects of events including, working for a graduation event, a sports competition, volunteering for nonprofits, and working for an established event planner. Your long-term success in event planning will be based on the experience you had.Make sure you have some solid skills in: Verbal and written communicationsOrganization and time managementNegotiation and budget managementCreativity, marketing, public relations and more Step 2 – Move into a position with some responsibility. Instead of just volunteering, become the fundraising chair for a nonprofit, become a catering manager, or take on a lead-planning role at an event planning company. Step 3 – Are you familiar with the saying, “it’s not what you know, but who you know”? In event planning, networking is key! Wherever you go, collect contact information for the people you meet. Step 4 – Create an event album. Showcase your work with photos, booklets, and invitations of the events you’ve worked on. Organize each piece in a book to easily present your experience and event stories. Most people are visual so paint the picture for them! Step 5 – While you’re gaining valuable event planning experience, you can also become a certified event planner. Join some training and try to get planner certification from some institutions. It’s also helpful to keep up with industry trends and establish contacts within the industry. 1.You can plan a success event if you have experience. 2. You will move into a position with some responsibility only through volunteering. 3. Networking is the key to event planning. 4. Create an event album means taking photos in the event. 5. You can become a certified event planner as well when you gain valuable event planning experience.

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28. — What’s your view on our questionnaire? — ________________

A. I’d like to go there.

B. With my pleasure.

C. First of all .We’d better change our question order.

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29. — ? —Twice a week.

A. How often do you use our company’s product

B. When did you buy our products

C. What did you buy in our company

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30. — Thank you very much for answering our questions. It really helps our market research a lot. — ________________

A. I am sorry to hear that.

B. It’s my pleasure.

C. I don’t think so.

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31. You need to _____ those questionnaire papers for your company.

A. hand out

B. hand in

C. hand on

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32. Where are you used to____ vegetables?

A. buy

B. bought

C. buying

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33. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 The Qualities of a Good Questionnaire It should be noted that one does not start by questions. Firstly.we have to decide 'what are the things one needs to know from the respondent in order to meet the survey's objectives?' ，we should decide the target respondents.At the outset, the researcher must define the population about which he/she wishes to generalise from the sample data to be collected.Thirdly,we have to decide the question contents.opening questions should be general and easy to answer so that the respondents have the patience to finish next.and then we can offer some specific questions get more data from the respondents. .we couldn’t ignore the physical appearance of our questionnaires.If our questionnaires look like a mess.People would not be willing to us answer our questions....

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34. — What do you think of your mother’s advice? — .

A. It doesn’t fit us, actually

B. No, I don’t believe it

C. I don’t believe in her

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35. — How do you like living in Beijing? — .

A. It’s different from living in America

B. I have no idea

C. I love it. Beijing is such a beautiful city

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36. — I am sorry. Now what were we talking about? — .

A. Never mind

B. I don’t remember, either

C. You were saying that you used to be a teacher

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37. The music like the singing of a bird.

A. hears

B. listens

C. sounds

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38. You’d better have your hair _____ before going to your friend’s wedding.

A. cutting

B. cut

C. to cut

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39. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Everyone wants to healthy and happy. When illness does come, the whole family is . Many adjustments（调整）have to be made the family routine（日常工作） needn’t be disturbed completely. Often it can be rearranged with home duties simplified to save time and energy thus reducing on the family. The reasonable responsibility for giving nursing care is usually by one person, frequently the mother. , in order that she may have some much needed rest or on the contrary other members of the family should learn how to help when sickness occurs.

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40. —Hello, is that service center? The elevator of our apartment doesn’t work. —

A. Oh, I don’t know what’s wrong with it.

B. Sorry, I’ll have it checked out at once.

C. Ok, I see.

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41. — — Neither do I. Look at our community, it is such a mess.

A. Our service center don’t offer much help for us.

B. I really don’t think our service center is satisfying.

C. I’m slightly satisfied with our service center.

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42. —Why do you look unhappy. What’s the matter? — .

A. I’m satisfied with the good performance of the radio I’ve just bought.

B. I’m glad to have bought this radio at such a price.

C. I’m rather disappointed with the poor quality of the radio I’ve just bought.

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43. We it very much that you’ve come to give us a timely ride. Otherwise we would miss the train.

A. appreciate

B. expect

C. promise

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44. They since last night. They are about to finish the work.

A. are cleaning the system

B. have been cleaning the system

C. had cleaned the system

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45. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business. 1.Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different. 2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated. 3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. 4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well. 5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care. You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight. 1. Hotel customers and hotel staff think the same about breakfast. 2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. 3. It’s not necessary to know about the customers’ needs and preferences. 4. Questionnaires are useful in getting feedback from customers. 5. Front-line staff have nothing to do with improving customer service.

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46. —Good morning, Sunshine Community Center! May I help you? — .

A. I’d like to book one air ticket

B. I’m glad to introduce myself to you

C. I need a plumber to repair the water pipe in my kitchen

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47. —Would you mind answering some questions about your annual report? 　　 — ________.

A. Yes, with great pleasure

B. No, I’m afraid I can’t make it

C. No, as long as it doesn’t take long

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48. — ? —It will take at least two weeks.

A. How soon will you finish our annual report

B. When will you finish our annual report

C. How long have you finished our annual report

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49. When reading the annual report, we should look out ______ the areas where the company did not comply with the regulations.

A. at

B. for

C. on

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50. People ______ find useful information from the annual report.

A. had to

B. dared

C. could

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51. 二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1.In general, we’ve made some progress this year in improving community services. A. 总的说来，今年我们已经在改善社区服务方面取得了一些进展。 B. 一般情况下，我们今年将在改善社区服务方面取得一些进展。 C. 总的说来，今年我们在提高社区服务质量方面取得了一些进展。 2. As a general rule, it is better to focus on the content of a presentation as a means of attracting your audience’s attention. A. 一般来说，它最好将重心放在讲解的内容上，使之成为吸引观众注意力的方式。 B. 一般的规则是，它最好集中在礼物的内容上，这比吸引观众的注意力更好。 C. 一般而言，最好把重点放在讲解的内容上，借此来吸引观众的注意。 3. We should present data in tables or charts so that the report may not be boring with facts alone. A. 我们应该用表格或图表来呈现数据以便报告不因为仅有事实而枯燥乏味。 B. 我们应该用表格或图表来表示数据，因此，报告就不会因为仅有事实而枯燥乏味。 C. 我们应该用表格或图表来呈现数据以便报告不厌烦仅有事实。 4. To communicate precisely what you want to say, you have to frequently need to define key words. A. 要简明扼要地表达本意，就必须不断定义关键词。 B. 只要定义频繁出现的关键词就能准确传达本意。 C. 要准确表达你的本意，就必须不断定义关键词。 5. A true friend is someone who reaches for your hand and touches your heart. A. 一个真实的朋友就是能伸出他的手触碰你心灵的人。 B. 一个真实的朋友就是能伸出他的手理解你心灵的人。 C. 真正的朋友是一个可以援手帮助并感动你心扉的人。

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