西安开放大学商务英语4作业答案

商务英语4

学校: 西安开放大学

平台: 国家开放大学

题目如下：

1. —__________________? — Yes, business class.

A. Will you fly business class

B. When do you plan to leave

C. Where shall I make hotel reservation

答案: Will you fly business class

2. —Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month. —__________________You've been itching to go on a business trip for months.

A. I am sorry to hear that.

B. Great! You must be happy.

C. So what?

答案: Great! You must be happy.

3. If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.

A. to visit

B. visiting

C. visited

答案: to visit

4. We used to ____________ cash advances.

A. had

B. having

C. have

答案: have

5. The processing time ____________ per embassy.

A. various

B. variety

C. varies

答案: varies

6. 阅读理解：根据文章内容，完成选择题（每题10分）。 Schengen Visa Application Steps 　　Identify the country or countries you will be travelling to. It is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application. 　　● If you are intending to visit just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country. 　　● If you are intending to visit two or more Schengen countries, your application must be sent to the embassy or consulate of the country that shall be your main destination. 　　● If you are intending to visit several Schengen countries, but do not have a main destination, you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary. 　　Fill out an application form beforehand to obtain a Schengen visa. You can download and print off the form online. 　　Prepare all the requirements for your Schengen visa application. Depending on the consulate or embassy, you are required to show the following documents: 　　● A valid national passport 　　● Evidence showing the purpose of your trip (e.g. hotel reservations) 　　● Proof of medical insurance 　　● A round-trip travel ticket 　　● Proof of funds 　　Check the processing time to ensure you get your Schengen visa on time. The processing time varies per embassy, so it is important to take the processing time into account when planning your trip. This passage is mainly about . A. what is a Schengen visa B. who can apply for a Schengen visa C. how to apply for a Schengen visa 2. If you are intending to visit two or more Schengen countries, you will need to send your application . A. to the embassy or consulate of the country that shall be your main destination B. directly with the embassy or consulate of that particular country C. to the embassy or consulate of the first Schengen country on your travel itinerary 3. You can download and print off the form . A. via your phone B. on the Internet C. by your friends 4. You are required to show the following documents EXCEPT . A. a round-trip travel ticket B. a valid national passport C. a birth certificate 5. The processing time is per embassy. A. different B. the same C. similar

答案: C# A# B# C# A

7. — What is the distance between the new building and your office? — _________________.

A. It is near to the bus stop

B. It is about 15 kilometers

C. It is very close

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8. — The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this? — _________________.

A. Well, I wonder whether the recent layoffs are affecting the quality of our customer service

B. What do you think? But I have no idea

C. That's the client's own problem, I guess

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9. The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .

A. compensation

B. repay

C. refund

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10. _________ the situation may be, make sure that you don't leave your customer with an unanswered question.

A. Whatever

B. Whenever

C. However

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11. If things have _________ , the person you're talking to will want to know the reasons.

A. got up

B. gone wrong

C. turned down

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12. 阅读理解：根据文章内容，判断正误（每题10分）。 The Feel Good Factor in Customer Service 　　A challenge in working in customer service is to ensure that you have focused your attention on the right key areas, measured by the right Key Performance Indicator (KPI). One of the most important aspects of a customer service KPI is what is often referred to as the “Feel Good Factor”. Basically the goal is not only to help the customer have a good experience, but to offer an experience that exceeds expectations. Several key points are listed as follows: 　　Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say “I don’t know”, but it should always be followed up by “but let me find out” or possibly “but this person will be able to assist you”. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question. 　　Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown. 　　Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the “Feel Good Factor” that you are searching for. The goal of customer service is to give customers an experience that meets their expectations. 2. Leave your customer with an unanswered question is unacceptable. 3. Both positive body language and negative body language are necessary in customer service. 4. Eye contact is one of the most important aspects of positive body language. 5. The underlined “going the extra mile to help them” in the last paragraph means “going a long way to help them”.

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13. —I'll also throw in the discount of 10% on your up front deposit. What do you think about this suggestion? —______________.

A. Ok, I think we've both have done our best for this

B. No, the suggestion is too bad

C. Ok, you will benefit more than us

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14. —Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs. —____________. I'll call you tomorrow.

A. Sorry, it's not clear

B. That sounds all right

C. Sorry, we didn't discuss about that

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15. In business，whatever you do, do not ____ illegal benefit.

A. chase

B. choose

C. challenge

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16. When the rest of the room ______ emotional, stay cool and use logic to negotiate and close.

A. get

B. gets

C. got

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17. To attract investors, the government has _____ its tax and labor laws.

A. adapted

B. applied

C. adjusted

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18. 翻译：为句子选择正确的翻译（每题10分）。 By understanding how non-verbal communication works, a negotiator must be able to understand the information the other participants are giving out non-verbally. A．通过理解非语言性交际如何起作用，谈判者一定能够理解其他参与者透露的非语言性信息。 B．要理解非语言性交际如何运行，谈判者必须理解其他参与者给出的非语言性信息。 C. 通过理解非语言性交际是如何工作的，谈判者必需能够理解其他参与者非语言性地给出的信息。 2. Look the person in the eye with honesty and respect. A．用诚实和尊敬看待这个人。 B．诚实而尊敬地注视这个人。 C．诚实并尊敬地用眼看这个人。 3. If possible, it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room. A. 如果有可能，可以帮助谈判双方花时间一起在谈判室以外的舒适氛围中。 B. 如果有可能，让谈判双方花时间一起处于谈判室以外的舒适氛围，可能会有帮助的。 C. 如果有可能，谈判双方花时间一起在谈判室以外的舒适的环境中，肯定会有帮助的。 4. This is because whoever controls the start of the negotiations tends to control where they end. A．这是因为无论哪一方掌控了谈判的开始，往往都会将谈判导致结束。 B．这是因为无论谁曾经掌握了谈判的开始，趋势都会主导谈判的地点。 C．这是因为无论谁控制了谈判的开始，谁往往就能掌控谈判的结果。 5. The negotiation table can be loaded with agendas, egos and emotions. A．谈判桌承载着议事日程，自我意识和各种情绪。 B．谈判桌负荷着议事日程，自尊心和不同情绪。 C．谈判桌充满了议事日程，自我意识和情感。

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19. —I am going to ask for a pay rise. —_________.

A. I don't think you are worth

B. Let me pay for it

C. I think you may talk to your boss

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20. —How was your trip to London, Jane? — ___________.

A. Oh, wonderful indeed

B. By plane and by bus

C. The guide showed me the way

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21. Some of the _____ solutions will support these requirements better at the moment.

A. property

B. prosperity

C. proprietary

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22. While the other people ____ and discussed the problem together, Ted ignored them.

A. interacted

B. intensive

C. interviewed

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23. The instruction describes completely the ____ and its safety basis.

A. faculty

B. facilitate

C. facility

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24. 阅读理解：根据文章内容，判断正误（每题10分）。 Four Tips for Becoming a Franchisee 　　If you want to become a franchisee, the tips below can help you to find the perfect opportunity. 　　Be focusd on your preference. On the stage of decision-making, the bottom line is: Don't rule out a business without learning or seeing what the day-to-day will look like. For instance, think about a mom returning to the work force who knows she wants to interact with children on a daily basis. Among the hundreds of options there, she needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in math. Deciding between the two is easy if she considers which day-to-day position she would prefer and how that will impact her other goals. 　　Be proactive with your research. After you've determined what role you want in a franchise, it's important to start researching different options. Physically visit many different franchise locations and browse the web and then determine what will be a fit in your community. Make sure the franchisor has experience. Before signing on to a franchise, it is essential to ask the franchisor about the executive team and its past industry experience. Find out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully. 　　Read the franchise disclosure document carefully. The first thing to look at is how much a franchise would cost to purchase. Make sure you have a financial advisor who can look at that item with you and see the type of profit a franchisee can make on average. It's also important to take a look at the post-termination clause in the agreement to make sure that when you want to leave the business, you know the terms well and your interests are properly protected. Decide on a business with learning or seeing what the day-to-day will look like. 2. Before you've determined what role you want in a franchise, it's time to start the business. 3. Before signing on to a franchise, the essential job is to ask the franchisor about the executive team and its past industry experience. 4. The first thing to look at is how long a franchise would take to purchase. 5. To make sure that when you want to leave the business, you have made enough money and you are satisfied with that.

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25. —Henry, what do you think of the new team? — ________ , I think the team is starting to get along quite nicely.

A. Yes, you're right

B. Not so good

C. Very well on the whole

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26. —I'm really fed up with Larry! — ________

A. I'm sorry to hear that.

B. Really?

C. Hey, what's up?

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27. Teammates who have team spirit are more satisfied ______ their team activities.

A. to

B. with

C. at

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28. The team members are _______ and helping each other out.

A. going on

B. getting along

C. setting up

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29. The people in your department seem so ______ and nice to be around.

A. capacity

B. capable

C. capably

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30. 阅读理解：根据文章内容，判断正误（每题10分）。 Successful Team Work and Team Building 　　Team building skills are critical for your effectiveness as a manager or entrepreneur. And even if you are not in a management or leadership role yet, better understanding of team work can make you a more effective employee and give you an extra edge in your corporate office. 　　Team building success is when your team can accomplish something much bigger and work more effectively than a group of the same individuals working on their own. There are two critical factors in building a high performance team. 　　The first factor in team effectiveness is the diversity of skills and personalities. It means people use their strengths in full, but can compensate for each other's weaknesses. Or, different personality types balance and complement each other. 　　The other critical element of team work success is that all the team efforts are directed towards the same clear goals, the team goals. This relies heavily on good communication in the team and harmony in member relationships. 　　In real life, team work success rarely happens by itself if there are no focused team building efforts or activities. There is simply too much room for problems. For example, different personalities may build up conflicts. Or even worse, some people with similar personalities may start fighting for authority and dominance in certain areas of expertise. Even if the team goals are clear and accepted by everyone, there may be no team commitment to the group goals, or no consensus on the means of achieving those goals. There may be a lack of trust and openness which may block the critical communication and lead to loss of coordination in the individual efforts. This is why every team needs a good leader who is able to deal with all team work issues. Team building skills are not so critical if you are only an employee. 2. To form a high performance team, you need many important factors. 3. A good team should have a diversity of personalities. 4. Team work success is quite common in practice. 5. To solve all the problems, you need a capable leader.

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31. — They want to make sure you're paying taxes on the money you make. — ________ .

A. We're paying alright

B. At least, our records for money in are very complete

C. That's something you can improve by talking to human resources

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32. — Looking at this, if my calculations are correct, we are about five thousand dollars over budget. — That's right.__________.

A. It will cost about eight percent more than initially projected

B. We will need another four thousand dollars to cover the cost

C. It's going to cost about five thousand more to complete the first order

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33. Large organizations will find ______ impossible to manage all these data if manual accounting were used.

A. what

B. that

C. it

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34. Did you get the financial records _______ shape for your audit next month?

A. into

B. in

C. from

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35. That's something you can improve by talking to human _______ .

A. courses

B. resources

C. sources

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36. 完形填空：选择正确答案，补全文章（每题10分）。 Alibaba Seeks to Raise Billions in IPO 　　Investors in the United States are preparing for the first public sale of stock in the Chinese company Alibaba. The company sells goods linking buyers and sellers in the huge Chinese online market. Alibaba is expected to its initial public offering, called an IPO, in September on the New York Stock Exchange. 　　The total value of the company, based in Hangzhou, has been estimated at about $200 billion. Reports from Bloomberg News say Alibaba is offering investors a 12 percent of the company. That would mean the company could raise $20 billion dollars in the public stock sale. After the IPO, Alibaba could become one of the most technology companies in the world. Apple, for example, has a market value of about $600 billion. Google is valued at about $390 billion and Microsoft is worth about $370 billion.

答案：请关注【奇才搜题】微信公众号，发送题目获取正确答案。

37. —Some friends say when they get the article, ______________. —That happens. So close quality control is needed to avoid e-shoppers' fraud.

A. it's quite different from what they saw on the website advertisement

B. it's quite same to what they saw on the website advertisement

C. it's easy to lose personal information

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38. —Amy, do you shop online often? — ______________.

A. No, I don't think so

B. That's a good idea

C. Yes. It's very convenient and the price is often lower than in store

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39. An on-line virtual supermarket ______ the real supermarket, which makes it feel so real.

A. stimulates

B. simulates

C. simulators

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40. What's more, it's not always so ______ for us to pay online as hackers might steal our user　name and password.

A. safety

B. safe

C. safely

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41. Then your _____will be sold by auction.

A. stiff

B. staff

C. stuff

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42. 阅读理解：根据文章内容，判断正误（每题10分）。 Online Shopping Spree Sets Record 　　Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11). It is a festival for young single people to celebrate by eating together, sending gifts or going shopping, thus seized on by online retailers to increase sales. 　　It took only 13 hours for sales on just two online sites, Taobao and Tmall, to fly past last year's overall total of 19.1 billion yuan (US$3.1 billion).The final figure of Singles Day reached an astonishing 35.02 billion yuan as hundreds of thousands of consumers rushed to buy clothes, furniture, and home decoration items at discount prices. What friends and colleagues greeted each other with that day was “Bought anything today?” as they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight. 　　In under nine hours, turnover at the Alibaba Group's Tmall and Taobao sites had exceeded that of last year's Cyber Monday, a similar event in the United States. 　　“We hope other e-commerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of shoppers,” Jack Ma, founder and chairman of Alibaba Group, told reporters. 　　“It's not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade their products and service to reach more clients,” Ma said at a news briefing. Online retailers took hold of the shopping spree to increase sales successfully. 2. The final figure of Singles Day for this year reached 19.1 billion yuan. 3. Cyber Monday is a similar event in the Great Britain. 4. Other e-commerce sites did as well as Alibaba Group on Singles Day. 5. Jack Ma's goal of transaction size is to reach 100 billion yuan in several years.

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43. —We've done very well so far but if we want to see serious growth ______________. —Yeah...maybe. But I have my doubts.

A. it might be time to stick to original business model

B. it might be time not to change company model

C. it might be time to ditch our old business model and go public

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44. —You mean... like becoming a publicly-traded company? —That's right. ______________ .

A. It's something we should give serious consideration to

B. It will still be a privately held company

C. It will become a privately held company

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45. But Jerry, have you really thought this ______? You would essentially be giving up the company that your great-grandfather built.

A. through

B. of

C. about

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46. Okay, let's say we make a decision _____; what kind of price are we thinking about charging for our stock?

A. to go public

B. going public

C. go public

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47. His ideas are linked to the theory________markets are efficient, which means market actors taking all available information to create the correct price for things at any given time.

A. which

B. who

C. that

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48. 完形填空：选择正确答案，补全文章（每题10分）。 Alibaba Seeks to Raise Billions in IPO 　　Investors in the United States are preparing for the first public sale of stock in the Chinese company Alibaba. The company sells goods linking buyers and sellers in the huge Chinese online market. Alibaba is expected to its initial public offering, called an IPO, in September on the New York Stock Exchange. 　　The total value of the company, based in Hangzhou, has been estimated at about $200 billion. Reports from Bloomberg News say Alibaba is offering investors a 12 percent of the company. That would mean the company could raise $20 billion dollars in the public stock sale. After the IPO, Alibaba could become one of the most technology companies in the world. Apple, for example, has a market value of about $600 billion. Google is valued at about $390 billion and Microsoft is worth about $370 billion.

答案：请关注【奇才搜题】微信公众号，发送题目获取正确答案。

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