山西开放大学管理英语4作业答案

管理英语4

学校: 山西开放大学

平台: 国家开放大学

题目如下：

1. — Why didn't you come to my birthday party yesterday? — ____________

A. Excuse me, my friend sent me a flower.

B. Sorry, but my wife had a car accident.

C. Fine, I never go to birthday parties.

答案: Sorry, but my wife had a car accident.

2. — Haven't seen you for ages. What are you busy doing now? — ____________

A. Yes ,long time no see.

B. Yeah, thanks for coming.

C. I am working part time in a bookstore.

答案: I am working part time in a bookstore.

3. Please ask the solicitor what his ________ would be to take the case to court.

A. fare

B. fee

C. salary

答案: fee

4. My leather shoes cost me ________ the last pairs I bought.

A. three times as

B. three time as

C. three times as much as

答案: three times as much as

5. Linda walked at the head, ________ by her colleagues.

A. followed

B. following

C. to follow

答案: followed

6. 二、阅读理解：根据文章内容，判断正误（共50分）。 Performance Management and Performance Appraisal 　　Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform their work effectively. Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any quality human resource system. 　　Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterprise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by: 　　●identifying the critical positions 　　●determining the most important competencies for those positions 　　●providing the education, training and feedback required by employees 　　●holding each person accountable for their results 　　The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance, and agreement to future training plans, job goals and job aspirations. 　　To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review. 操作提示：正确选T，错误选F。 Performance management is a very important part of any quality human resource system. 2. The aim of performance management is to punish the unqualified employees. 3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example. 4. Every enterprise can expect high performance from each employee. 5. “Performance management” is also called “performance appraisal”.

答案: T# F# T# F# F

7. — Have you already paid? What's my share of the bill？ — _________. It wasn't very much.

A. It's my share

B. None of your business

C. Don't worry about it

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8. — Terribly sorry to interrupt, but may I use your dictionary? — Yes,______________.

A. of course

B. it doesn’t matter

C. no hurry

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9. Compared ______ English, Chinese is generally believed to be more difficult to learn.

A. with

B. from

C. against

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10. Their economy is export ______.

A. oriented

B. orientating

C. orientation

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11. The reason _____ he was absent from class yesterday was that he was ill and hospitalized.

A. for

B. why

C. that

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12. 二、阅读理解：根据文章内容，判断正误（共50分）。 Create a Positive Workplace Culture 　　In competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction; greater employee satisfaction contributes to higher performance; higher performance impacts improved client outcomes; improved client outcomes contribute to service excellence. 　　Positive work cultures are built over time and need constant attention. Such cultures are dependent on leadership vision and values. 　　An effective leader sets the tone for the team, encourages a positive workplace culture and is able to bring about cultural change. 　　Workplace culture is made up of the shared attitudes, beliefs, behaviors, values and expectations that influence the way people work in the workplace. It is “the way we do things around here”. 　　Some cultural aspects are understood by all and are obvious such as turning up for wok on time, while others may be "unwritten rules" that are not so obvious for example how personal issues are resolved with work colleagues. 　　Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace. There are also factors out of their control, such as slumps in global prices or a change in demand and supply. The company can, however, control how they respond to these factors. 　　Those companies that do create positive workplace environments develop a reputation in their community as being ‘good to work for' and have a competitive edge. Not only are these companies more able to attract and retain people, they tend to be more stable as they proactively deal with issues and adapt to change. 　　Teams work best when they are clear about what is expected of them. They are more able to deal with difficult issues if they feel the values of the organization are supportive of them. 　　For a workplace culture to be positive, the direction and actions of the business must be consistent with the core values of the people in the workplace. The people must trust each other and be able to openly express and exchange ideas. 　　Working through these steps will help with developing a positive business culture. 操作提示：正确选T，错误选F。 1. A positive work culture will give workers more satisfaction. 2. Positive cultures have a lot to do with leadership vision and values. 3. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive. 4. In competitive markets, leaders are under more and more pressure to keep a positive work culture. 5. Positive work culture can be built in a short period of time.

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13. — I'd like a wake-up call at 7:00 a.m., please! — OK,________________ .

A. You will certainly make it.

B. I'll make sure you get one.

C. just do what you like.

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14. — ____________________________ —Actually I prefer working on my own.

A. Could I use this dictionary?

B. May I open the window to let in some fresh air?

C. Do you prefer teamwork or working individually?

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15. He will write to me as soon as he ______ home.

A. will have returned

B. returns

C. will return

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16. This is the man ______ last night.

A. whom I saw him

B. whom I saw

C. what I saw

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17. — Who should be responsible for the accident? — The boss, not the workers. They just carried out the order ______.

A. as are told

B. as told

C. as they told

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18. 二、阅读理解：根据文章内容，判断正误（共50分）。 Vision and Execution: Two Sides of a Successful Strategy 　　A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategy. Until a strategic plan is put into effect, it has no real value. 　　There are several keys to successful implementation. First, people directly involved in executing the strategy must be included in the planning process. Strategic planning is no longer a top-down directive. Without the input and feedback of the people responsible for executing on the strategy, a seemingly solid strategy is likely to fall apart when implementation is attempted. 　　The next key to successful implementation is clearly communicating the strategy to the whole company. The communication should ensure that everyone in the company understands and accepts the strategy as the best path forward, and not simply the leadership's latest idea. Without clear communication, employees lack a sense of ownership and clarity of purpose. When a strategy is not understood or embraced, it usually results in misunderstanding and uneven commitments to implementation. 　　Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations. Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely. 操作提示：正确选T，错误选F。 1.The final goal of the strategic planning process is a strategic plan. 2. A strategic plan is valuable if it is executed. 3. There are four keys to successful implementation. 4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy. 5. Leadership's idea determines all.

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19. got behind

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20. lacked money

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21. got slack on their work

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22. didn't have enough work-hands

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23. did not connect with the German colleagues

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24. were of low efficiency in communication

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25. worked flexibly

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26. had to work in the office

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27. — Is it possible for you to work out the plan tonight? —__________

A. I'll do that.

B. I think so.

C. I'd love to.

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28. — We could let some of the staff work from home.________________? — That's a good idea.

A. Do you have any good ideas

B. What do you think of it

C. Is there anything else

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29. It is through enthusiasm and quiet intensity ______ we transform creativity and vision into the technologies.

A. that

B. /

C. which

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30. AT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs.

A. more likely

B. more like

C. more unlikely

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31. ______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.

A. Not only

B. Do not only

C. Not only do

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32. 二、听力理解：听录音，选择最佳答案（共50分）。 请听录音： unit1tl.mp3 操作提示：通过下拉选项框，选择答案。 What kind of role is Melinda taking on for her job? A. HR manager. B. Project manager. C. Project coordinator. 2. How long will Melinda be trained for her new role? A. One month. B. Half a month. C. One year. 3. How often should Melinda report to the board on the progress of the project? A. Once a month. B. Twice a month. C. Once a week. 4. What kind of contract can Melinda sign with outside contractors? A. Permanent worker contract. B. Standard temporary-worker contract. C. Standard industry contract. 5. Which one does NOT belong to Melinda's responsibilities? A. Formulate the industry standard of payment. B. Manage and coordinate her project team. C. Report the project progress to the board.

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33. facial expression

A. Non-Verbal Communication

B. Verbal Communication

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34. tone

A. Non-Verbal Communication

B. Verbal Communication

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35. body movement

A. Non-Verbal Communication

B. Verbal Communication

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36. voice

A. Non-Verbal Communication

B. Verbal Communication

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37. gesture

A. Non-Verbal Communication

B. Verbal Communication

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38. touch

A. Non-Verbal Communication

B. Verbal Communication

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39. eye contact

A. Non-Verbal Communication

B. Verbal Communication

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40. space

A. Non-Verbal Communication

B. Verbal Communication

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41. posture

A. Non-Verbal Communication

B. Verbal Communication

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42. Alison doesn't feel good about the meeting yesterday.

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43. Alison and Sean attended the meeting together.

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44. Alison has a communication problem with Sean.

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45. Sean thinks Alison is not a good employee.

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46. Alison doesn't agree with Sean's suggestion dealing with John.

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47. Cathy is asked to discuss a work problem about ____________ with her boss.

A. a former team member.

B. a new supervisor.

C. lack of efficiency.

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48. What is the main contribution to the latest problem according to Cathy?

A. Very little concentration.

B. Frequent absence.

C. Too much training.

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49. What does the boss propose to solve the problem?

A. To cut off some training.

B. To replace Cathy with a team member.

C. To have someone to do Cathy's job when she's away.

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50. Who has caused some problems amongst the team in the past?

A. Cathy.

B. Frank.

C. Gary.

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51. Which of the following statements about Cathy's boss is NOT TRUE?

A. She leaves all the problems to herself.

B. She doesn't blame Cathy for the current problems of her team.

C. She identifies the problems and offers her solution to Cathy.

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52. Communication and leadership don't always go hand in hand.

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53. The say-do gap happens when people misunderstand their leader's intention.

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54. Using technical jargon makes a leader convincing.

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55. Communicating sincerely is always the best.

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56. Observation is as important as communication when you want to know what people really think.

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57. Confirming reception of the sent messages means ____________.

A. the messages are sent to the right receivers.

B. the messages are correctly understood.

C. the messages are correctly written.

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58. In the famous British Army Commander story, it was probably at the step of ____________ that went wrong in the communication chain.

A. decoding

B. sending

C. conceiving

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59. Chinese Whispers is ____________.

A. a person who whispers in Chinese

B. a game to pass message around in a whisper

C. the fact that Chinese people who don't normally talk very loudly

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60. Allocative failure does NOT happen when ____________.

A. the right information goes to the right place

B. a company gathers false information

C. the correct information is not received by the right person

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61. Which of the following cases belongs to human failure?

A. Increasing customer complaints.

B. Adequate communication between departments.

C. Decreasing creativity across departments.

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62. The 35 employees who had come together for a team building event were young, smart and passionate.

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63. Most of the 35 employees were good solution sharers and knew well about teamwork.

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64. The place of this team building event was not a normal cafeteria.

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65. There were many filled balloons in the cafeteria.

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66. All the employees attending the team building event had two chances to blow up a balloon. If the balloon blasted twice, they failed.

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67. In the second round, the employees only focused on finding out their own balloons, so only few of them found balloons with their names.

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68. In the third round, the employees were required to share the name information on each balloon they got.

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69. According to the summary addressed by the team leader, the conclusion “everybody's business is nobody's business” could be drawn.

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70. Sometimes it is success-hindering that you do not share when you work in a team.

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71. extra bonus

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72. push money

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73. employee of the month

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74. fun activities

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75. dividend

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76. vote on the most helpful employee

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77. special fun days once or twice a year

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78. a pay incentive every month

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79. Stacy: too busy to wash clothes; always goes to the laundry

A. an extra-days holiday

B. leave an hour early

C. vouchers for stores

D. E-book reader

E. Playstation 4

F. book card valued $500

G. free laundry coupon

H. restaurant gift card

I. two nights at a beach resort

J. company lunches

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80. David: an environmentalist; interested in reading very much

A. an extra-days holiday

B. leave an hour early

C. vouchers for stores

D. E-book reader

E. Playstation 4

F. book card valued $500

G. free laundry coupon

H. restaurant gift card

I. two nights at a beach resort

J. company lunches

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81. Stephen: wants to give his bride a surprise

A. an extra-days holiday

B. leave an hour early

C. vouchers for stores

D. E-book reader

E. Playstation 4

F. book card valued $500

G. free laundry coupon

H. restaurant gift card

I. two nights at a beach resort

J. company lunches

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82. What kind of company is Google?_________

A. A medium-sized international company.

B. A large global enterprise.

C. A large American company.

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83. How does Google motivate its employees?_________

A. Providing a friendly work culture in the company.

B. TPromoting the employees to higher job positions.

C. Offering entertaining equipment in the employees' office.

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84. Who founded Google?_________

A. Larry Page and Sergey Brin.

B. Karen May.

C. Sergey Brin.

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85. Google employees have the freedom to _________.

A. use the totem pole with their colleagues

B. spend certain time on their chosen projects

C. play bowling with their colleagues at work

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86. What is Google's secret to success?_________

A. Encouraging among employees the aspiration to be No. 1 in the world.

B. Paying high salary to the employees and practicing strict management.

C. Valuing the happiness of its employees as much as innovating good products.

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87. What kind of qualifications should a CEO have?

A. No, it is not. It has revealed PayPal's problems in morale and culture.

B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

C. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.

D. Passion, enthusiasm, and professionalism.

E. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?

F. He said that they should leave the company and find something they embrace.

G. You can compel the staff to use it, but you cannot force consumers to buy it.

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88. What displeased David Marcus and made him to write a critical letter to his employees?

A. No, it is not. It has revealed PayPal's problems in morale and culture.

B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

C. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.

D. Passion, enthusiasm, and professionalism.

E. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?

F. He said that they should leave the company and find something they embrace.

G. You can compel the staff to use it, but you cannot force consumers to buy it.

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89. How did David Marcus persuade the employees who were not interested in PayPal?

A. No, it is not. It has revealed PayPal's problems in morale and culture.

B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

C. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.

D. Passion, enthusiasm, and professionalism.

E. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?

F. He said that they should leave the company and find something they embrace.

G. You can compel the staff to use it, but you cannot force consumers to buy it.

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90. Is it right for what David did to his employees?

A. No, it is not. It has revealed PayPal's problems in morale and culture.

B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

C. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.

D. Passion, enthusiasm, and professionalism.

E. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?

F. He said that they should leave the company and find something they embrace.

G. You can compel the staff to use it, but you cannot force consumers to buy it.

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91. When faced with internal problems, what should a good CEO do at first?

A. No, it is not. It has revealed PayPal's problems in morale and culture.

B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

C. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.

D. Passion, enthusiasm, and professionalism.

E. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?

F. He said that they should leave the company and find something they embrace.

G. You can compel the staff to use it, but you cannot force consumers to buy it.

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92. Why is it a bad idea to force the staff to accept the products they are not embracing?

A. No, it is not. It has revealed PayPal's problems in morale and culture.

B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

C. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.

D. Passion, enthusiasm, and professionalism.

E. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?

F. He said that they should leave the company and find something they embrace.

G. You can compel the staff to use it, but you cannot force consumers to buy it.

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93. What should David find out about his staff's not using the app?

A. No, it is not. It has revealed PayPal's problems in morale and culture.

B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

C. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.

D. Passion, enthusiasm, and professionalism.

E. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?

F. He said that they should leave the company and find something they embrace.

G. You can compel the staff to use it, but you cannot force consumers to buy it.

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94. The employees of PayPal for not using PayPal products and not remembering their PayPal passwords.

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95. David Marcus “ ” some of his employees to go and find jobs elsewhere.

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96. A good CEO is to get out among the staff and listen to them, but not to them.

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97. The way to motivate staff by PayPal's CEO has its internal culture and morale problems.

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98. David Marcus from his responsibility to find out the reasons of PayPal employees' refusal to use PayPal products.

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99. Marcus should address his failure in leadership by .

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100. Consumers cannot be to pay for something they don't really need.

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101. PayPal employees didn't what they made.

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102. An organization called Founders Forum has a clever and amusing method.

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103. There's no indication that Bulgari intends to the boldness of its designs.

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104. You can also Forbes Magazine building on Twelfth Street and Fifth Avenue.

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105. Every night when I came home from my desk job I would my blog.

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106. We'll see if the president can on his January speech outlining our new strategy.

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107. Offer suggestions on how the work while you're away.

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108. You are very enthusiastic and we appreciate that, but ________

A. if you don't complete tasks, you won't get promoted

B. many times you don't follow through

C. nothing is really getting done

D. sometimes you can be a bit over-the-top. You are too loud, or you tell inappropriate jokes during office hours

E. the legwork is really not my style

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109. You have a lot of good ideas and you start quite a few different projects, but ________

A. if you don't complete tasks, you won't get promoted

B. many times you don't follow through

C. nothing is really getting done

D. sometimes you can be a bit over-the-top. You are too loud, or you tell inappropriate jokes during office hours

E. the legwork is really not my style

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110. All these ideas are just floating around but ________

A. if you don't complete tasks, you won't get promoted

B. many times you don't follow through

C. nothing is really getting done

D. sometimes you can be a bit over-the-top. You are too loud, or you tell inappropriate jokes during office hours

E. the legwork is really not my style

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111. I come up with concepts and start them, but ________

A. if you don't complete tasks, you won't get promoted

B. many times you don't follow through

C. nothing is really getting done

D. sometimes you can be a bit over-the-top. You are too loud, or you tell inappropriate jokes during office hours

E. the legwork is really not my style

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112. You have a lot of talent, but ________

A. if you don't complete tasks, you won't get promoted

B. many times you don't follow through

C. nothing is really getting done

D. sometimes you can be a bit over-the-top. You are too loud, or you tell inappropriate jokes during office hours

E. the legwork is really not my style

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113. Some additional lessons might get you up to the demanded by the examiners.

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114. Doubtless, the next president will policies and take credit for helping this inevitable transformation.

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115. The art of these churches encompasses which demonstrate the relation between Eastern and Western Christian Art.

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116. Military and business leaders that embody this principal their team and earn respect.

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117. They've earned that right over the years and set the for the rest of us.

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118. Games both young and old to find creative solutions, practice new skills, and keep their brains active.

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119. To measure each job, CareerCast.com used four core : pay, outlook, work environment, and stress.

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120. The school is pushing the bounds of blended learning with a Flex model that is -based.

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121. What should you do when you are given a bad performance review?_________

A. Argue with your boss.

B. Make immediate remarks.

C. Stay calm and listen carefully.

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122. What should you do after you are given a bad performance review?_________

A. Quit your job immediately.

B. Insist on making comments.

C. Learn from the review.

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123. What should you do if you do not agree with the bad performance review?_________

A. Tell the boss directly that you do not agree with the review.

B. Make a written statement on your own behalf if it is allowed.

C. Do not express your different understanding in a written statement.

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124. How do you improve a bad performance review?_________

A. Understand the established performance standards.

B. Learn more about what the employee wants or expects.

C. Learn what the person who gives the review may think.

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125. Why should we understand the cause of a bad performance review?_________

A. Because it helps the employee to get promoted immediately.

B. Because it encourages and motivates the worker to do better.

C. Because it prevents the employee from professional growth.

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126. Who is the returned overseas student?_________

A. Melinda.

B. Mable.

C. Peter.

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127. In the past few years,_________

A. nothing has changed

B. little has changed

C. much has changed

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128. Some workers resist to robots replacing men because they are afraid of the following reasons EXCEPT_________.

A. their benefits will be reduced

B. they will be laid off

C. robotics is new to them

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129. Mable thinks that this change of manufacturing process is _________.

A. in time

B. too late

C. too early

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130. How will the time and money invested in training finally pay off?_________

A. In reducing workers.

B. In increased profits.

C. In more productivity.

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131. Melinda _________ sees Smith.

A. often

B. sometimes

C. rarely

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132. All the following are signs of change EXCEPT _________.

A. production and safety

B. growth and innovation

C. outsourcing and relocation

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133. According to Koontz and Weihrich, the forces for change may come from _________.

A. the employees

B. the inside and outside

C. the employers

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134. The private and the public sector should develop in a(n) _________ way.

A. separate

B. cooperative and interdependent

C. independent

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135. Which of the following statements is TRUE?_________

A. Change management enjoys great popularity in industrialized countries.

B. Change management is unpopular in industrialized countries.

C. People know little about change management in industrialized countries.

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136. —____________________identify the problems that have been occurring? —Well, as you know, the problems we had with Gary caused a lot of friction among the team.

A. What would you

B. Will you

C. Are you able to

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137. —How can you explain the latest situation? —____________________,I know it is all my fault.

A. Sorry

B. Excuse me

C. I'm afraid

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138. In today's environment, __________ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.

A. where

B. when

C. while

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139. When the message finally reached the Command Center, it __________ “mutated” to become —“Send three and four-pence, we're going to a dance.”

A. was

B. had

C. have

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140. If demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.

A. has been suffering

B. is going to suffer

C. is suffering

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141. 二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。 What We Have Here: A Failure to Communicate 　　It is the thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect — and stay — with anyone. 　　Should you off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall? Skype, poke, ping or conjure them up on a digital tin can phone? 　　And once you reach someone, you wonder: Is he paying attention? How do you know? Even with the techno-ease of communication devices, conversations can still be troublesome. Questions are asked and answered of order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt.

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142. — Could I borrow your iPad for a few hours? —_____________

A. Yes, you can.

B. Sure, here you are. Enjoy your time.

C. It doesn't matter.

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143. —_____________ — I'd like to have this film developed.

A. What's it?

B. May I help you?

C. What do you want?

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144. Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.

A. treated

B. viewed

C. known

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145. The majority of these team challenges ______ anywhere.

A. can deliver

B. are delivered

C. can be delivered

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146. I like to think ______. I am always the one finding new ways to a situation or challenge.

A. inside of the box

B. of the box

C. outside of the box

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147. 二、阅读理解：根据文章内容，完成选择题（共50分）。 A Teamwork Game 　　A team of about 35 employees had come together for a team building event. They were a young, bright and enthusiastic team. However, one of their chief problems was the fact that they wouldn't share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fun decorations and hundreds of different colored balloons had been placed around the room. 　　In the center of the room was a big box of balloons that hadn't been blown up yet. The team leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst the balloon. 　　Although they were given a second chance if their first balloon popped, they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping. They were then asked to leave the room and, after five minutes, the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching, no one had found their balloon, and the team were told that they were then going to move on to the third round of the activity. 　　In this round, each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it. Within two minutes, everybody had their own balloon. The team leader summarized the activity thus: “We are much more efficient when we are willing to share with each other and much better at problem solving when we are working together, not individually.” 　　Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Every member of the team should ask themselves on a regular basis what they are doing and what they can do for the team. 操作提示：通过题目后的下拉选项框选择正确答案。 1. This team building event was aimed at . A. helping these young, bright and enthusiastic employees become more concentrated on their work B. making the team members know how to share information or solutions and cooperate with each other C. building up team morale 2. This event was held in . A. a self-service restaurant B. a coffee shop C. a classroom 3. About how many team members were out of the second round of the activity? A. 30. B. 35. C. 5. 4. Which statement below is correct? A. In the second round, every one of the team had found their balloons after 15 minutes. B. In the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. C. In the third round, everybody had their own balloon with help from others within 2 minutes. 5. What was the event going to teach these employees? A. Sharing and cooperating with other team members is more efficient when they are working together. B. Focusing solely on employees' own pursuits is not allowed in workplace. C. Failure of teamwork is caused by individual.

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148. — __________ — You might as well write a thanks-note.

A. How do you like the rewards?

B. What do you do with the rewards?

C. Could you suggest some ways of the rewards?

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149. — Wow! This is a fantastic project! I've never known you're so creative. — __________

A. Don't mention it.

B. Great, I dare to say I am a talent.

C. Thanks for your compliments.

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150. I think a big part of it is ______ we know how to have fun on the job.

A. that

B. which

C. why

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151. The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or her staff.

A. exceeds

B. excellent

C. excels

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152. Learning new things has always been a great ______ for me.

A. motivator

B. motivate

C. motivation

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153. 二、阅读理解：根据文章内容，判断正误（共50分）。 The Right Way to Motivate Employees 　　It's important for a CEO to be passionate and enthusiastic, but there's a line of professionalism that must always be maintained. 　　According to a report from the technology website Venture Beat, PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn't have the passion to use the products they work for. 　　According to the website, part of the leaked letter reads: 　　“It's been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app, and others didn't even remember their PayPal passwords. That's unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available. That's the only way we can make them better, and better.” 　　“In closing, if you are one of the folks who refused to install the PayPal app or if you can't remember your PayPal password, do yourself a favor, go and find something that will connect with your heart and mind elsewhere.” 　　While not obvious at first, the letter reveals a problem of morale and culture at PayPal. As an executive, you certainly want your employees to use and promote your products. However, when faced with a situation where staff isn't embracing what they make, you need to investigate the root of the problem -- not threaten. When faced with internal problems, good executives start by asking “why”. They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it. Sending out a one-sided note about the problem is not leading, it's retreating. 　　Leadership starts by listening. Good executives need to get out among the staff and ask questions and listen without judgment or reaction. The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self-reflection. At the end of the day, if his employees have to be forced to use the app, how can he expect consumers to want to willingly pay to use it? Marcus should have focused on three questions: 　　• Why are you not using the app? 　　• What is it that we can do to ensure you use our app? 　　• What do you need from me? 操作提示：正确选T，错误选F。 A CEO only needs to be passionate and enthusiastic. 2. It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords. 3. “A one-sided note” refers to the root of PayPal's problem. 4. When faced with internal problems, good executives find the root of a problem in their executive team first. 5. Good executives need to give feedback immediately when they are listening to the staff.

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154. — Can I have three days off next week, Mr. Smith? — _____. I can manage without you.

A. I'm afraid not

B. Of course

C. It depends

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155. — If you don't believe in yourself, no one else will. — _____. Confidence is really important.

A. That's not the point

B. I don't think so

C. I couldn't agree more

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156. They depend on each other to survive. In other words, they are ______ for survival.

A. interwoven

B. interdependent

C. international

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157. She is very adaptive and soon adapted ______ to the campus life.

A. with

B. to

C. as

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158. All _____ glitters (闪闪发光) is not gold.

A. that

B. which

C. what

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159. 二、阅读理解：根据文章内容，完成选择题（共50分）。 How to Adapt to Change in the Workplace 　　If there's one word that captures the essence of what is occurring in the world today, it's “change.” Downsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to survive. 　　Change management has always been an issue of debate amongst scholars: how can employers create suitable conditions for a successful change process? And what can employees do to get through it? 　　Tips for dealing with change in the workplace. 　　●Make yourself aware that change happens: it happens in personal life, it happens in your professional life. You cannot live in the past, so denying that change could occur only makes things more complicated for you. 　　●Stay alert in the workplace: know what is happening around you. When you come across clues that hint change is on the way, acknowledge them! 　　●Maintain open communication channels: Don't lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to form an accurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown is often resented and daunting. Make the picture as clear as you can. 　　●Assess yourself: Change is a time when one's confidence about one's skills and capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the same time, stay aware of your developmental areas and work on improving those. 　　●Don't be stiff: It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge, and what news skills you need to acquire. 　　●Stay optimistic: Keep a positive attitude and don't let yourself drown in uncertainty. Involve yourself in the new process; locate yourself properly in the new scenario. Adjust! 　　“You can't get to the top of Everest by jumping up the mountain. You get to the mountaintop by taking incremental steps. Step by step, you get to the goal”, says Robin Sharma, one of the world's most-sought-after leadership and personal success experts. 操作提示：通过题目后的下拉选项框选择正确答案。 1. Enterprises carry out downsizing, reorganizing and cutting costs in order to . A. cut down on the number of workers B. reshuffle the organization C. survive 2. “No industry is exempt” means . A. No industry is an exception B. No industry is an example C. Not every industry can be exempted 3. The following questions are often discussed among scholars EXCEPT . A. How can bosses create favorable conditions for change B. How can productivity be increased C. What can workers do to get through change 4. How many suggestions does the author put forward? A. 4 B. 5 C. 6 5. From the passage, we know that Robin Sharma is . A. an expert on leadership, and personal success B. a great leader C. someone who likes to play the game of Hide and Seek

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160. The word “change” is the essence of what is happening in the world today.

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161. In order to survive, every industry has to go through dramatic changes.

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162. Scholars seldom discuss change management.

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163. If you do not admit that change happens, it will only make things more difficult for you.

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164. Change is a time when people are confident about their skills and capabilities.

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165. flexible

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166. aware

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167. optimistic

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168. stiff

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169. adaptable

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170. conservative

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171. alert

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172. open

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173. rigid

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174. Melinda thinks that Mable has _________.

A. changed a lot

B. changed a little

C. not changed at all

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175. _________ is the cause of great changes in companies in the U.S. and abroad.

A. Globalization

B. Industrialization

C. Informatization

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176. Cultural differences are generally reflected in _________ aspects..

A. two

B. three

C. four

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177. Workplaces are _________ in terms of cultural differences.

A. unified

B. diversified

C. similar

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178. The phrase “break this up” is closest in meaning to _________.

A. end

B. separate

C. damage

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179. Which of the following is TRUE about a positive culture?_________

A. If workers are satisfied, they will not work hard any more.

B. Once a positive culture is built, it will take care of itself.

C. A positive work culture will give workers more satisfaction.

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180. Positive cultures have _________ to do with leadership vision and values.

A. much

B. little

C. a little

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181. The phrase “sets the tone” in Para. 3 means _________.

A. determines the quality of a sound

B. establishes a particular style or character

C. decides the shades of a color

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182. Teams work best when _________.

A. they know what they are expected to do

B. they are supported by the management

C. they earn more money than others

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183. For a workplace culture to be positive, the direction and actions of the business must _________.

A. exclude the core values of the employees and their families

B. be in agreement with the core values of the employees

C. be different from the core values of the employees

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184. — ________________________________________ — Talk show.

A. What business do they do?

B. Which program did they watch?

C. What is their course about?

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185. — ________________________________________ — A successful businessman's management experience.

A. What is the talk show about?

B. What do they learn?

C. Why do they have a discussion?

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186. — ________________________________________ — Achievement.

A. What prize do they get?

B. Which position are they in?

C. What are they obsessed with?

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187. — ________________________________________ — Listen carefully, think before you speak and manage confl icts diplomatically.

A. What skills do we need in communication?

B. What shall we do in a talk show?

C. What talents shall we carry with us?

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188. — ________________________________________ — Training.

A. What is a good way to upgrade ourselves?

B. What is the most important strategy in success?

C. What is the purpose of our business?

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189. What is necessary in creating an innovation culture?_________

A. Communication.

B. Courage.

C. Imitation.

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190. How does 3M create its innovation culture?_________

A. Put innovation at the heart of strategy.

B. Define jobs around innovation.

C. Recognize innovation in every part of the company.

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191. The word “prerequisite” in Para. 3 probably means _________

A. required as a prior condition

B. going after something

C. prior to request

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192. The formation from idea to innovation needs _________.

A. discussion and revision

B. failure and courage

C. support and cooperation

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193. Which is NOT mentioned in the creation of innovation?_________

A. Put innovation into effect.

B. Develop innovation in every part of the company.

C. Put innovation in the extremely key place of the strategy.

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194. - You have to believe in yourself. No one else will, if you don't. - _____________________. Confidence is really important.

A. It's not my cup of tea

B. I don't think so

C. I couldn't agree more

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195. - Do you mind if I use vouchers to spend in a restaurant? - _____________________.

A. Yes, please

B. Not at all. Go ahead

C. No, thank you

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196. - Scott, I'd like to have your opinions about my written report. - _____________________.But I have one suggestion.

A. That's a good idea

B. You are too modest

C. It looks fine to me

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197. - Over-the-top? You mean... -_____________________.

A. Well, sometimes your co-workers feel that you are too loud

B. No, I don't

C. Thanks a lot

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198. -_____________________？ - I'd like to have this film developed.

A. What's it

B. May I help you

C. How are you

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199. They depend on each other to survive. In other words, they are _____ for survival.

A. internship

B. interdependent

C. international

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200. The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy's restaurant.

A. these

B. those

C. which

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201. The scientists are still _____ inventing new methods of reaching outer space.

A. working with

B. working on

C. working for

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202. If you could have an _____ supply of any food, what would you like to have?

A. endlessness

B. endless

C. endlessly

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203. All of the tables and chairs ____________ away.

A. had stored

B. had been stored

C. stored

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204. While modest fear might be healthy for motivation, ______ it can be like overusing a drug, which risks generating harmful side effects.

A. abuse

B. abused

C. abusing

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205. Self-esteem needs might include the ______ from a workplace.

A. rewards

B. rewarded

C. rewarding

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206. Please ______ your hand if you have any question at all.

A. raise

B. rise

C. arise

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207. In competitive markets, leaders are under increased ________ to maintain a positive work culture.

A. pressure

B. pleasure

C. presence

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208. ______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.

A. Not only

B. Do not only

C. Not only do

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209. Self-esteem needs might include the ______ from a workplace.

A. rewards

B. rewarded

C. rewarding

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210. Keep a _____ attitude and don't let yourself drown in uncertainty.

A. negative

B. positive

C. neutral

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211. Men and women in the team are interested in different things, we should avoid ________ them something they don't want.

A. give

B. giving

C. Being able to

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212. She is very adaptive and soon ______ to the campus life.

A. adopted

B. adapted

C. addicted

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213. The world largest search engine company provides a free search service ________ users can get relevant results in an instant.

A. with that

B. in which

C. with which

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214. It's important for a CEO to be passionate and enthusiastic, but there's a line of professionalism that must always be maintained. According to a report from the technology website Venture Beat, PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn't have the passion to use the products they work for. According to the website, part of the leaked letter reads: “It's been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app, and others didn't even remember their PayPal passwords. That's unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available. That's the only way we can make them better, and better.” “In closing, if you are one of the folks who refused to install the PayPal app or if you can't remember your PayPal password, do yourself a favor, go and find something that will connect with your heart and mind elsewhere.” While not obvious at first, the letter reveals a problem of morale and culture at PayPal. As an executive, you certainly want your employees to use and promote your products. However, when faced with a situation where staff isn't embracing what they make, you need to investigate the root of the problem -- not threaten. When faced with internal problems, good executives start by asking “why”. They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it. Sending out a one-sided note about the problem is not leading, it's retreating. Leadership starts by listening. Good executives need to get out among the staff and ask questions and listen without judgment or reaction. The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self-reflection. At the end of the day, if his employees have to be forced to use the app, how can he expect consumers to want to willingly pay to use it? Marcus should have focused on three questions: • Why are you not using the app? • What is it that we can do to ensure you use our app? • What do you need from me? 1. A CEO only needs to be passionate and enthusiastic. 2. It is not professional that PayPal CEO blames his employees for not using PayPal or forgetting PayPal passwords. 3. “A one-sided note” refers to the root of PayPal's problem. 4. When faced with internal problems, good executives find the root of a problem in their executive team first. 5. Good executives need to give feedback immediately when they are listening to the staff.

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215. A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategy. Until a strategic plan is put into effect, it has no real value. There are several keys to successful implementation. First, people directly involved in executing the strategy must be included in the planning process. Strategic planning is no longer a top-down directive. Without the input and feedback of the people responsible for executing on the strategy, a seemingly solid strategy is likely to fall apart when implementation is attempted. The next key to successful implementation is clearly communicating the strategy to the whole company. The communication should ensure that everyone in the company understands and accepts the strategy as the best path forward, and not simply the leadership's latest idea. Without clear communication, employees lack a sense of ownership and clarity of purpose. When a strategy is not understood or embraced, it usually results in misunderstanding and uneven commitments to implementation. Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations. Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely. 1. The final goal of the strategic planning process is a strategic plan. 2. A strategic plan is valuable if it is executed. 3. There are four keys to successful implementation. 4. A good strategy is likely to fall apart without the input and feedback of the people responsible for executing the strategy. 5. Leadership's idea determines all.

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216. When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work. I'm not averse to retreats, planning sessions, seminars, and team building activities – in fact I lead them – but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day. • Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team expends its energy on the project, not on trying to work out how to work together as a team to approach the problem. • Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes. If there is friction between team members, examine the work processes they mutually own – the problem is not usually their personalities; instead, it is often the fact that the team members haven't agreed on how they will deliver a product or service, or the steps required to get something done. • Build fun and shared occasions into the organization's agenda – hold pot luck lunches, take the team to a sporting event, sponsor dinners at a local restaurant, go hiking, or go to an amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans. • Use ice breakers and teamwork exercises at meetings – these help team members get to know each other, share details about each other's lives, and have a laugh together. • Celebrate team successes publicly. There are many ways you could do this, for instance by buying everyone the same t-shirt or hat, putting team member names in a draw for company merchandise, and gift certificates. The only thing limiting you is your imagination. If you do the types of teamwork building listed above, you'll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible – together. 1. Team building event is traditionally related to playing games at the resort. 2. The author claims that playing games together is as important as forming teams to solve real work issues and improve real work processes for team building. 3. “Retreat” in the first paragraph means withdrawal of troops after a defeat. 4. Ice breaking motivates team members to compete with each other. 5. A good teamwork culture enables individuals to make more efforts together.

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217. - How did your meeting go yesterday? - _____________________. It was really frustrating actually.

A. Not so good

B. Very good

C. Nothing special

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218. - _____________________？ - You might as well write a thank you note.

A. How do you like the rewards

B. What do you do with the rewards

C. Could you suggest some ways of the rewards

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219. - Which of these hats do you want? -_____________________. Either will do.

A. I don’t mind

B. No problem

C. Go ahead

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220. -_____________________？ - I’d like to have this film developed.

A. What’s it

B. B. May I help you

C. How are you

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221. - Could you give us a speech on management functions some day this week? -_____________________.

A. That’s a good idea

B. No, I already have plans

C. I’d love to, but I’m busy this week

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222. ________ the day, if his employees have to be forced to use the app, how can he expect consumers to want to willingly pay to use it?

A. At the end of

B. By the end of

C. In the end of

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223. Each employee, __________ his/her spot on the totem pole, has an influence on how Google performs.

A. regardless of

B. even though

C. although

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224. He refuses to ________ his defeat.

A. acquire

B. achieve

C. acknowledge

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225. PayPal CEO David Marcus wrote a critical letter to his employees ______ them for not using PayPal products.

A. blessing

B. blaming

C. blending

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226. Cultural differences ________ four categories: religion, nationality, region, and lifestyle.

A. fall down

B. fall off

C. C. fall into

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227. If you could have an _____ supply of any food, what would you like to have?

A. endlessness

B. endless

C. endlessly

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228. Don’t be intimidated by the bad performance review and want to quit the job; ______, learn from it.

A. install

B. instant

C. instead

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229. After days of investigation, the police were ____ reality.

A. investigating

B. approaching

C. finding

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230. The scientists are still _____ inventing new methods of reaching outer space.

A. working with

B. working on

C. working for

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231. An effective leader sets the tone for the team, encourages a positive workplace culture, and is able to ________ cultural change.

A. bring about

B. bring down

C. bring up

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232. While modest fear might be healthy for motivation, ______ it can be like overusing a drug, which risks generating harmful side effects.

A. abuse

B. abused

C. abusing

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233. How do you get your members to ______ as a team?

A. pull apart

B. pull up

C. pull together

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234. Say what you mean in ____ few words ____ possible.

A. as…as…

B. so…that…

C. such…as…

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235. ________ foster a creative culture, it is important to find the right employees during the recruitment process and bring them into the company.

A. With the purpose of

B. In order that

C. In order to

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236. The director says to me, “____ argue with customers.”

A. Do

B. Can’t

C. Don’t

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