山西开放大学商务英语4作业答案

商务英语4

学校: 山西开放大学

平台: 国家开放大学

题目如下：

1. —__________________? — Yes, business class.

A. Will you fly business class

B. When do you plan to leave

C. Where shall I make hotel reservation

答案: Will you fly business class

2. —__________________? — Sure, no problem. First, go see Cindy and tell her where you're going and when.

A. Will the company reimburse everything

B. Will I use the card for everything

C. Can you fill me in

答案: Can you fill me in

3. Travellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.

A. buy

B. buying

C. to buy

答案: buying

4. ____________ behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and your colleagues to visit us.

A. For

B. On

C. In

答案: On

5. Can you fill me ____________ ? I need some detailed information.

A. in

B. up

C. out

答案: in

6. 阅读理解：根据文章内容，判断正误（每题10分）。 Traveller’s Check 　　Many of the banks and travel services in western provide a convenience for travellers by issuing traveller's checks. Travellers, when buying the checks, have to sign the checks in the presence of the bank or service clerks. During the trip, travellers can cash the checks from the agencies of the bank or the travel service whenever they need after their counter-signatures are recognized. A lot of travellers like to buy these checks as they don't have to take along much cash and worry about counterfeit signatures. The agencies will get back the money they have paid by sending the checks to the issuing offices.　 　 　　Traveller's checks are generally of small face value, such as ten or twenty dollars, or five or ten pounds, for miscellaneous payments. There is no time limit for their circulation period. It is very profitable for the issuing offices to finance the funds they collect by issuing traveller's checks because they not only receive a service charge from the check buyers, but they also don't need to pay any interest no matter how long the checks remain in circulation before clearing. This is why banks and travel services are willing to provide this convenience.　 It is convenient for the travellers to travel around the world as many banks and travel services issue travellers' checks. 2. There are no signatures of travellers who have bought the checks. 3. Quite a few travellers like to buy the checks. 4. Travellers do not worry about the circulation period of the checks as there is no time limit for it. 5. Banks and travel services are reluctant to provide travellers'checks.

答案: T# F# T# T# F

7. —__________________? — I expect to depart for Frankfurt on Sunday, September 1st, any time after 13:00 pm.

A. How would you like to go

B. Where shall I make hotel reservation

C. When do you plan to leave

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8. Please ____________ an open return flight from Barcelona to Frankfurt.

A. paper

B. text

C. book

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9. 翻译：为句子选择正确的翻译（每题10分）。 Can you fill me in? A. 你能替代我一下吗？ B. 你能为我填写吗？ C. 你能向我详细介绍一下吗？ 2. Not all restaurants accept the card. A. 所有酒店都不接受此卡。 B. 并非所有酒店都接受此卡。 C. 所有酒店接受的不是此卡。 3. We used to have cash advances. A. 我们以前是预支现金。 B. 我们使用已有的现金。 C. 我们习惯了预支现金。 4. Let me know how you like living out of a suitcase. A. 到时候告诉我没有旅行包你是怎么活下来的。 B. 到时候告诉我你是怎么带着旅行包生活的。 C. 到时候告诉我你怎么那么喜欢带着旅行包生活。 5. It is very profitable for the issuing offices to finance the funds they collect by issuing traveller’s checks. A. 对发行机构来说，发行旅行支票提供融资便利是有利可图的。 B. 对发行机构来说，融资有利可图，他们征集资金，发行旅行支票。 C. 对发行机构来说，征集资金，发行旅行支票，融资等，都是有利可图的。

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10. — What does the customer's complaint say? — _________________.

A. He says he will write us a thank-you letter

B. He says he hasn't gotten back the monitor for repairs

C. He wants to know whether we could give him a discount

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11. — How do you calculate the fee if we ask you to move the office furniture? — _________________.

A. We can give you a 10% discount

B. Sorry, we are not available these days

C. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move

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12. Some of the customers' complaints seem _________ .

A. inacceptable

B. unacceptable

C. unaccepted

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13. The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .

A. compensation

B. repay

C. refund

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14. Customers often remain _________ to a business that has excellent service even if their prices are high.

A. loyal

B. loyally

C. loyalty

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15. 翻译：为句子选择正确的翻译（每题10分）。 The American idea of custom service is to make each customer the center of attention. A. 美式客服理念认为每位客户都是关注的焦点。 B. 美国的客户都有以自己为中心的想法。 C. 美国的客户服务人员都有以客户为中心的想法。 2. Many products come with a money-back guarantee. A. 许多产品都要先付款得以保障。 B. 许多产品都有退款承诺。 C. 许多产品都要退款。 3. Make sure to look your customers in the eye. A.确保要把顾客像眼睛一样珍视。 B.确保把顾客看在眼睛里。 C.确保要直视顾客的眼睛。 4. Always look for ways to go above and beyond the expectations of your customers. A. 一定要想方设法，超越顾客的期望。 B. 一定要寻求在顾客期待之外的想法。 C. 总是要寻找达到顾客期望的方法。 5. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment. A. 最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。 B. 最糟糕的事情是到了最后一刻还没有装船。 C. 最糟糕的事情是在装船前的最后一刻，你有所发现。

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16. —Hello, this is Lucas Bowen. I'd like to order some machines. —___________. When do you need them?

A. Sorry, I am busy

B. No problem

C. No, you can do it online

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17. —Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs. —____________. I'll call you tomorrow.

A. Sorry, it's not clear

B. That sounds all right

C. Sorry, we didn't discuss about that

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18. To attract investors, the government has _____ its tax and labor laws.

A. adapted

B. applied

C. adjusted

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19. When the rest of the room ______ emotional, stay cool and use logic to negotiate and close.

A. get

B. gets

C. got

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20. Although he has sought to find a peaceful _____, he is facing more pressure from his business rivals.

A. solute

B. solve

C. solution

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21. 翻译：为句子选择正确的翻译（每题10分）。 By understanding how non-verbal communication works, a negotiator must be able to understand the information the other participants are giving out non-verbally. A．通过理解非语言性交际如何起作用，谈判者一定能够理解其他参与者透露的非语言性信息。 B．要理解非语言性交际如何运行，谈判者必须理解其他参与者给出的非语言性信息。 C. 通过理解非语言性交际是如何工作的，谈判者必需能够理解其他参与者非语言性地给出的信息。 2. Look the person in the eye with honesty and respect. A．用诚实和尊敬看待这个人。 B．诚实而尊敬地注视这个人。 C．诚实并尊敬地用眼看这个人。 3. If possible, it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room. A. 如果有可能，可以帮助谈判双方花时间一起在谈判室以外的舒适氛围中。 B. 如果有可能，让谈判双方花时间一起处于谈判室以外的舒适氛围，可能会有帮助的。 C. 如果有可能，谈判双方花时间一起在谈判室以外的舒适的环境中，肯定会有帮助的。 4. This is because whoever controls the start of the negotiations tends to control where they end. A．这是因为无论哪一方掌控了谈判的开始，往往都会将谈判导致结束。 B．这是因为无论谁曾经掌握了谈判的开始，趋势都会主导谈判的地点。 C．这是因为无论谁控制了谈判的开始，谁往往就能掌控谈判的结果。 5. The negotiation table can be loaded with agendas, egos and emotions. A．谈判桌承载着议事日程，自我意识和各种情绪。 B．谈判桌负荷着议事日程，自尊心和不同情绪。 C．谈判桌充满了议事日程，自我意识和情感。

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22. —How was your trip to London, Jane? — ___________.

A. Oh, wonderful indeed

B. By plane and by bus

C. The guide showed me the way

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23. —I am going to ask for a pay rise. —_________.

A. I don't think you are worth

B. Let me pay for it

C. I think you may talk to your boss

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24. Trademarks, proprietary service marks and regulations need _____ carefully.

A. to be observed

B. be observed

C. being observed

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25. The instruction describes completely the ____ and its safety basis.

A. faculty

B. facilitate

C. facility

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26. It should ____ that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for servicing it.

A. recognize

B. be recognizing

C. be recognized

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27. 阅读理解：根据文章内容，判断正误（每题10分）。 Four Tips for Becoming a Franchisee 　　If you want to become a franchisee, the tips below can help you to find the perfect opportunity. 　　Be focusd on your preference. On the stage of decision-making, the bottom line is: Don't rule out a business without learning or seeing what the day-to-day will look like. For instance, think about a mom returning to the work force who knows she wants to interact with children on a daily basis. Among the hundreds of options there, she needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in math. Deciding between the two is easy if she considers which day-to-day position she would prefer and how that will impact her other goals. 　　Be proactive with your research. After you've determined what role you want in a franchise, it's important to start researching different options. Physically visit many different franchise locations and browse the web and then determine what will be a fit in your community. Make sure the franchisor has experience. Before signing on to a franchise, it is essential to ask the franchisor about the executive team and its past industry experience. Find out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully. 　　Read the franchise disclosure document carefully. The first thing to look at is how much a franchise would cost to purchase. Make sure you have a financial advisor who can look at that item with you and see the type of profit a franchisee can make on average. It's also important to take a look at the post-termination clause in the agreement to make sure that when you want to leave the business, you know the terms well and your interests are properly protected. Decide on a business with learning or seeing what the day-to-day will look like. 2. Before you've determined what role you want in a franchise, it's time to start the business. 3. Before signing on to a franchise, the essential job is to ask the franchisor about the executive team and its past industry experience. 4. The first thing to look at is how long a franchise would take to purchase. 5. To make sure that when you want to leave the business, you have made enough money and you are satisfied with that.

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28. —Are the Project Managers sharing information and contacts and so on? — ________ .

A. Yes, there's really nothing to worry about

B. Yes, they hesitate to do it

C. No, they are doing very well

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29. —Larry is the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with. — ________ . You'll always have some co-workers that are harder to work with than others, you know.

A. I have the same feeling to you

B. You really have it

C. You shouldn't be so negative

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30. Cooperating is simply working together ______ teammates ______ the good of the team.

A. as…for

B. with…at

C. for…on

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31. Respecting fellow teammates keeps everyone in a good ______ and encourages overall team spirit.

A. mood

B. state

C. situation

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32. I really ______ the effort you have put in on your team's current project.

A. thank

B. grateful

C. appreciate

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33. 翻译：为句子选择正确的翻译（每题10分）。 Team building skills are critical for your effectiveness as a manager or entrepreneur. A. 为了经理或企业家的有效性，团队建设技能很关键。 B. 作为一名经理或企业家，团队建设技能对提升有效性至关重要。 C. 团队建设技能对经理或企业家的有效性持批判态度。 2. In real life, team work success rarely happens by itself if there are no focused team building efforts or activities. A. 实际生活中，如果没在团队建设上付出过专注的努力或活动的话，团队工作是很难独自成功的。 B. 实际生活中，如果没有关注的团队建设努力或活动的话，团队工作本身是不会成功的。 C. 实际生活中，如果没有聚焦的团队建设努力或活动的话，团队工作自己也是会成功的。 3. Teammates who have team spirit are better able to work together and achieve team goals. A. 团队中，谁有团队精神，谁就能一起合作并实现团队目标。 B. 有团队精神的队友能更好地协同工作，实现团队目标。 C. 有团队精神的队友比较好，能一起合作并实现团队目标。 4. Acting cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team. A. 合作是表现团队精神的好方法，因为这样做有助于整个团队的成功。 B. 合作行动是展示团队精神的好方法，因为这样做能构成整个团队的成功。 C. 互助合作是好路子，能展示团队精神，也能帮助整个团队成功。 5. Team members must fulfil their duties with their full efforts. A. 团队成员必须用全部的努力来实现自己的义务 B. 团队成员必须凭借全部的努力来满足自己的义务。 C. 团队成员必须尽全力履行自己的义务。

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34. —Did you get your financial records into shape for your audit next month? — _______. Keeping a strict account of all our incoming and outgoing is not an easy task.

A. It seems our records are always a little incomplete

B. It's a piece of cake

C. I'm still working on ironing out a few problems

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35. — I thought that if I could get your support first, it might make getting approval easier. — _________ .

A. We will need another four thousand dollars to cover the cost

B. Well, you've got my support on this

C. You only need a budget increase for the first order

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36. The long-term assets are known as ______ assets.

A. fixed

B. current

C. net

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37. There are more and more ______ of software for accounting, this has made the different types of software more accessible in terms of costs and variety.

A. manufacturers

B. manufacturing

C. manufactures

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38. I'm still working on ______ a few problems.

A. iron in

B. to iron at

C. ironing out

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39. 完形填空：选择正确答案，补全文章（每题10分）。 Alibaba Seeks to Raise Billions in IPO 　　Investors in the United States are preparing for the first public sale of stock in the Chinese company Alibaba. The company sells goods linking buyers and sellers in the huge Chinese online market. Alibaba is expected to its initial public offering, called an IPO, in September on the New York Stock Exchange. 　　The total value of the company, based in Hangzhou, has been estimated at about $200 billion. Reports from Bloomberg News say Alibaba is offering investors a 12 percent of the company. That would mean the company could raise $20 billion dollars in the public stock sale. After the IPO, Alibaba could become one of the most technology companies in the world. Apple, for example, has a market value of about $600 billion. Google is valued at about $390 billion and Microsoft is worth about $370 billion.

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40. —Have you ever tried shopping online? —No, never. ____________, especially for clothes and shoes.

A. I prefer to actually see and touch what I'm buying before I pay for it

B. I prefer not to actually see and touch what I'm buying before I pay for it

C. I would rather surf online and I pay for it immediately

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41. —________________ , but I still have the feeling that it's not safe enough. —I couldn't agree more. That's why I only do street shopping.

A. Paying online is much unsafe than before

B. Paying online is less safer than before

C. Paying online is much safer than before

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42. Without close quality control, we may _____ fraud, and the e-shop may suddenly go offline, so you can't get a refund.

A. account

B. discount

C. encounter

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43. I couldn't agree more. That's ______ I only do street shopping.

A. whether

B. because

C. why

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44. Then your _____will be sold by auction.

A. stiff

B. staff

C. stuff

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45. 阅读理解：根据文章内容，判断正误（每题10分）。 Online Shopping Spree Sets Record 　　Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11). It is a festival for young single people to celebrate by eating together, sending gifts or going shopping, thus seized on by online retailers to increase sales. 　　It took only 13 hours for sales on just two online sites, Taobao and Tmall, to fly past last year's overall total of 19.1 billion yuan (US$3.1 billion).The final figure of Singles Day reached an astonishing 35.02 billion yuan as hundreds of thousands of consumers rushed to buy clothes, furniture, and home decoration items at discount prices. What friends and colleagues greeted each other with that day was “Bought anything today?” as they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight. 　　In under nine hours, turnover at the Alibaba Group's Tmall and Taobao sites had exceeded that of last year's Cyber Monday, a similar event in the United States. 　　“We hope other e-commerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of shoppers,” Jack Ma, founder and chairman of Alibaba Group, told reporters. 　　“It's not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade their products and service to reach more clients,” Ma said at a news briefing. Online retailers took hold of the shopping spree to increase sales successfully. 2. The final figure of Singles Day for this year reached 19.1 billion yuan. 3. Cyber Monday is a similar event in the Great Britain. 4. Other e-commerce sites did as well as Alibaba Group on Singles Day. 5. Jack Ma's goal of transaction size is to reach 100 billion yuan in several years.

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46. —You mean... like becoming a publicly-traded company? —That's right. ______________ .

A. It's something we should give serious consideration to

B. It will still be a privately held company

C. It will become a privately held company

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47. —Can you tell us why you think this makes good business sense to you? —We've been doing quite well on our own and we could probably survive like this for quite a few more years to come, but if we really want to take it to the next level, ____________.

A. the board of directors needn't take the present economic situation into consideration

B. it's not necessary for us to develop the company any more

C. we are going to have to consider finding more investors

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48. His ideas are linked to the theory________markets are efficient, which means market actors taking all available information to create the correct price for things at any given time.

A. which

B. who

C. that

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49. If people ________we're very valuable they won't buy our stock.

A. do think

B. think

C. don't think

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50. One kind of partnership is called a limited ________partnership.

A. obligation

B. responsibility

C. liability

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51. 阅读理解：根据文章内容，判断正误（每题10分）。 Three Americans Win Nobel Economics Prize 　　The Royal Swedish Academy of Sciences awarded the Nobel Prize in economics to three Americans, Eugene Fama, Lars Peter Hansen and Robert Shiller on Oct. 14, 2013. Eugene Fama and Lars Peter Hansen are both professors at the University of Chicago. Robert Shiller is a professor at Yale University. They will share the prize worth about 1.2 million dollars. 　　“This year's prize in economic sciences is about predictions.” All three of this year's prize winners are mainly known for their research and explanations of pricing forces in financial markets. They have had a big influence on the way people look at and talk about financial markets. Eugene Fama's research on financial markets in the 1960s led market watchers to change their ideas about investing. His ideas are linked to the theory that markets are efficient, which means market actors taking all available information to create the correct price for things at any given time. This also means that over short periods of time, it is not possible to predict prices. 　　Robert Shiller found, however, that over long periods, the opposite is true. It is possible to predict the movement of prices and that price changes are linked to human behavior. 　　The findings of both economists have led to the growth of index funds, investing many different securities as a way to reduce risk. Mr Shiller also helped to create the Standard & Poor's Case-Shiller home prices index. That index follows home prices across the United States. Lars Peter Hansen developed a method for studying historical pricing information. His method supports Mr Shiller's findings and has influenced efforts to predict prices in the financial industry. 　　The Nobel Prize in economics was not created by Alfred Nobel, but was established in his memory by Sweden's central bank in 1968. The Royal Swedish Academy of Sciences awarded the Nobel Prize in electronics to three Americans on Oct. 14, 2013. 2. Eugene Fama, Lars Peter Hansen and Robert Shiller won the prize for their research and explanations of pricing forces in financial markets. 3. Eugene Fama's research on financial markets in the 1960s resulted in some change in how market watchers look at investing. 4. The findings of both economists have led to the growth of price prediction, investing many different securities as a way to reduce risk. 5. The Nobel Prize in economics was established in memory of Alfred Nobel by Sweden's central bank in 1968.

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