甘肃开放大学管理英语4作业答案

管理英语4

学校: 甘肃开放大学

平台: 国家开放大学

题目如下：

1. — We could let some of the staff work from home.________________? — That's a good idea.

A. Do you have any good ideas

B. What do you think of it

C. Is there anything else

答案: What do you think of it

2. — I think things have been a bit difficult for us the last couple of months. —__________. We've been working hard, but still getting behind.

A. You're right

B. I'm afraid

C. I don’t think so

答案: You're right

3. The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.

A. imply

B. indicate

C. interrupt

答案: indicate

4. Supervisors should ______ their employees in two-way communication so that understanding takes place.

A. enable

B. engage

C. encourage

答案: engage

5. The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy's restaurant.

A. these

B. those

C. which

答案: those

6. 二、听力理解：听录音，选择最佳答案（共50分）。 请听录音： unit1tl.mp3 操作提示：通过下拉选项框，选择答案。 What kind of role is Melinda taking on for her job? A. HR manager. B. Project manager. C. Project coordinator. 2. How long will Melinda be trained for her new role? A. One month. B. Half a month. C. One year. 3. How often should Melinda report to the board on the progress of the project? A. Once a month. B. Twice a month. C. Once a week. 4. What kind of contract can Melinda sign with outside contractors? A. Permanent worker contract. B. Standard temporary-worker contract. C. Standard industry contract. 5. Which one does NOT belong to Melinda's responsibilities? A. Formulate the industry standard of payment. B. Manage and coordinate her project team. C. Report the project progress to the board.

答案: C# B# A# B# A

7. —____________________identify the problems that have been occurring? —Well, as you know, the problems we had with Gary caused a lot of friction among the team.

A. What would you

B. Will you

C. Are you able to

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8. —How did your meeting go yesterday? — ____________________actually, it was really frustrating.

A. Not so good

B. Very good

C. Nothing special

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9. Effective leaders distill complex thoughts and strategies into simple, memorable terms __________ colleagues and customers can grasp and act upon.

A. when

B. that

C. who

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10. What you need to do is to keep things short and sweet, just the ______.

A. questions

B. topics

C. highlights

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11. Who was ______ the meeting？

A. chairing

B. leading

C. charging

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12. 二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。 What We Have Here: A Failure to Communicate 　　It is the thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect — and stay — with anyone. 　　Should you off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall? Skype, poke, ping or conjure them up on a digital tin can phone? 　　And once you reach someone, you wonder: Is he paying attention? How do you know? Even with the techno-ease of communication devices, conversations can still be troublesome. Questions are asked and answered of order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt.

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13. — What are your teammates like? —_____________

A. They are all warmhearted and helpful.

B. They all like sports and games.

C. They are all good friends.

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14. — I am sorry for what I have said to you. —_____________

A. No problem.

B. I'm sure about that.

C. Don't think any more about it.

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15. Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.

A. treated

B. viewed

C. known

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16. I have been very lucky to have had ______ managers during my career so far.

A. terrific

B. terrible

C. terrifying

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17. The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action.

A. that

B. which

C. in which

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18. 二、阅读理解：根据文章内容，完成选择题（共50分）。 A Teamwork Game 　　A team of about 35 employees had come together for a team building event. They were a young, bright and enthusiastic team. However, one of their chief problems was the fact that they wouldn't share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fun decorations and hundreds of different colored balloons had been placed around the room. 　　In the center of the room was a big box of balloons that hadn't been blown up yet. The team leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst the balloon. 　　Although they were given a second chance if their first balloon popped, they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping. They were then asked to leave the room and, after five minutes, the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching, no one had found their balloon, and the team were told that they were then going to move on to the third round of the activity. 　　In this round, each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it. Within two minutes, everybody had their own balloon. The team leader summarized the activity thus: “We are much more efficient when we are willing to share with each other and much better at problem solving when we are working together, not individually.” 　　Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Every member of the team should ask themselves on a regular basis what they are doing and what they can do for the team. 操作提示：通过题目后的下拉选项框选择正确答案。 1. This team building event was aimed at . A. helping these young, bright and enthusiastic employees become more concentrated on their work B. making the team members know how to share information or solutions and cooperate with each other C. building up team morale 2. This event was held in . A. a self-service restaurant B. a coffee shop C. a classroom 3. About how many team members were out of the second round of the activity? A. 30. B. 35. C. 5. 4. Which statement below is correct? A. In the second round, every one of the team had found their balloons after 15 minutes. B. In the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. C. In the third round, everybody had their own balloon with help from others within 2 minutes. 5. What was the event going to teach these employees? A. Sharing and cooperating with other team members is more efficient when they are working together. B. Focusing solely on employees' own pursuits is not allowed in workplace. C. Failure of teamwork is caused by individual.

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19. — You'd better not push yourself too hard. You can ask the team and listen. — __________

A. You are right.

B. No, we can't do that.

C. I think it will kill our time.

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20. — Do you mind if I use vouchers to spend in a restaurant? — __________

A. Yes, please.

B. Not at all. Go ahead.

C. No, thank you.

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21. The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or her staff.

A. exceeds

B. excellent

C. excels

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22. An appreciated gift and the gesture of providing it will ______ your coworker's day.

A. look up

B. light up

C. lift to

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23. Learning new things has always been a great ______ for me.

A. motivator

B. motivate

C. motivation

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24. 二、听力理解：听录音，判断正误（共50分）。 请听录音： unit4tl.mp3 操作提示：正确选“T”，错误选“F”。 Human resources supported the proposal of giving the business intelligence a pay incentive every three months at the beginning. 2. Brad from human resources supports Scott's idea. 3. Carlotta is the manager of HRD. 4. Men and women in the business intelligence team who have been selected to get the prize will receive the same rewarding things. 5. The prize-winner cannot choose the prize that costs more than $500. 7. The prize-winner can only have material awards and no day off.

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25. — Haven't seen you for ages. What are you busy doing now? — ____________

A. Yes ,long time no see.

B. Yeah, thanks for coming.

C. I am working part time in a bookstore.

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26. — Do you know where I can repair my motorcar? — ____________

A. It's cheap to repair a motorcar.

B. Around the street corner.

C. You drive too fast to damage it.

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27. Linda walked at the head, ________ by her colleagues.

A. followed

B. following

C. to follow

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28. Wendy suggests that we ________ tomorrow.

A. shall go

B. should go

C. will go

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29. At a rough ________, we will take another four weeks to finish this plan.

A. estimate

B. value

C. account

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30. 二、阅读理解：根据文章内容，判断正误（共50分）。 Performance Management and Performance Appraisal 　　Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform their work effectively. Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any quality human resource system. 　　Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterprise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by: 　　●identifying the critical positions 　　●determining the most important competencies for those positions 　　●providing the education, training and feedback required by employees 　　●holding each person accountable for their results 　　The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance, and agreement to future training plans, job goals and job aspirations. 　　To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review. 操作提示：正确选T，错误选F。 Performance management is a very important part of any quality human resource system. 2. The aim of performance management is to punish the unqualified employees. 3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example. 4. Every enterprise can expect high performance from each employee. 5. “Performance management” is also called “performance appraisal”.

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31. — Don't worry, Mum. The doctor said it was only a common cold. — ________ ! I'll tell Dad there's nothing serious.

A. What a relief

B. How surprising

C. I'm so sorry

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32. — Can I have three days off next week, Mr. Smith? — _____. I can manage without you.

A. I'm afraid not

B. Of course

C. It depends

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33. All _____ glitters (闪闪发光) is not gold.

A. that

B. which

C. what

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34. On hearing the news of ______ the major exam again, the girl burst into tears.

A. her having failed

B. she failed

C. her being failed

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35. They depend on each other to survive. In other words, they are ______ for survival.

A. interwoven

B. interdependent

C. international

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36. 二、阅读理解：根据文章内容，判断正误（共50分）。 Jack Welch Leading Organizational Change at GE 　　When Jack Welch, the Chairman and CEO at General Electric (GE) retired in 2001, he could look back at a very successful career. He became CEO in 1981 at the age of 45. At that time, GE had a very complex organizational structure with considerably bureaucratic rules. 　　One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areas. If this was not the case, managers had the options of fixing the problem, selling their particular business, or closing it. In an effort to streamline the organization, Welch removed the sector level and eliminated thousands of salaried and hourly employee positions. 　　The restructuring was followed by changing the organizational culture and the managerial styles of GE's managers. One such program was the Work-Out（群策群力）.Groups of managers were assembled to share their views openly in three-day sessions. At the beginning of the meetings, the superior presented the challenges for his or her organizational unit. Then the superior had to leave, requesting the groups to find solutions to the problems. Facilitators (会议主持人) helped these discussions. On the last day, the superior was presented with proposed solutions. He or she then had three choices: to accept the proposal, not to accept it, or to collect more information. This process put great pressure on the superior to make decisions. 　　Another program to improve effectiveness and efficiency was Best Practices. The aim was to learn from other companies how they obtained customer satisfaction, how they related to their suppliers, and in what ways they developed new products. This helped the GE people to focus on the processes in their operations that would improve the company's performance. 　　Jack Welch was personally involved in developing managers at GE's training center in Crotonville. Leaders, Welch suggested, are not only those who achieve results but also those who share the values of the company. 操作提示：正确选T，错误选F。 Jack Welch retired at the age of 65. 2. Jack Welch insisted that each of the businesses should be at least number 3 in their respective area. 3. If the business could not meet Welch's change requirements, its manager had 3choices. 4. The restructuring went before changing the organizational culture and the managerial styles of GE's managers. 5. The Work Out lasted a week.

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37. — Sorry for being late. I should have called you earlier. —__________. I've just arrived

A. That's no trouble

B. You are welcome

C. That's all right

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38. — Terribly sorry to interrupt, but may I use your dictionary? — Yes,______________.

A. of course

B. it doesn’t matter

C. no hurry

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39. ______ the importance of English, we should put more effort into it and try to learn it well.

A. Given

B. Giving

C. Gave

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40. _____ there is smoke, there is fire.

A. If

B. When

C. Where

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41. The reason _____ he was absent from class yesterday was that he was ill and hospitalized.

A. for

B. why

C. that

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42. 二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。 　　What is museum? A museum is a good place to keep old and beautiful things. A museum may be a place to learn about science. A museum can be a place art of Indians or animals. What is inside a museum? Some museums have old cars and airplanes. Many museums have pictures and statues （雕像）. Others have rocks and old bones. One museum even has coal mine inside! Many cities have museums. Some very small have museums, too. Indianapolis has a museum. Children do not have to pay to get in. Children go to the museum often. They like to look at the dinosaur bones. They see a white bear ten feet tall. They go inside an old log cabin （小木屋）. On Saturday, Indianapolis children can talks about animals and trees. They see movies.

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43. — You have to believe in yourself. No one else will, if you don't. — ____________________Confidence is really important.

A. It's not my cup of tea.

B. I don't think so.

C. I couldn't agree more.

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44. —It's about a successful businessman's management experience, isn't it? — ____________

A. My pleasure!

B. That's right!

C. It's up to you!

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45. We need ________ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.

A. outstanding

B. plain

C. general

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46. please ______ your hand if you have any question at all.

A. raise

B. rise

C. arise

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47. — Who should be responsible for the accident? — The boss, not the workers. They just carried out the order ______.

A. as are told

B. as told

C. as they told

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48. 二、阅读理解：根据文章内容，判断正误（共50分）。 Vision and Execution: Two Sides of a Successful Strategy 　　A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategy. Until a strategic plan is put into effect, it has no real value. 　　There are several keys to successful implementation. First, people directly involved in executing the strategy must be included in the planning process. Strategic planning is no longer a top-down directive. Without the input and feedback of the people responsible for executing on the strategy, a seemingly solid strategy is likely to fall apart when implementation is attempted. 　　The next key to successful implementation is clearly communicating the strategy to the whole company. The communication should ensure that everyone in the company understands and accepts the strategy as the best path forward, and not simply the leadership's latest idea. Without clear communication, employees lack a sense of ownership and clarity of purpose. When a strategy is not understood or embraced, it usually results in misunderstanding and uneven commitments to implementation. 　　Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations. Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely. 操作提示：正确选T，错误选F。 1.The final goal of the strategic planning process is a strategic plan. 2. A strategic plan is valuable if it is executed. 3. There are four keys to successful implementation. 4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy. 5. Leadership's idea determines all.

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