国家开放大学现代物业服务与不动产管理学院管理英语4作业答案

管理英语4

学校: 国家开放大学现代物业服务与不动产管理学院

平台: 国家开放大学

题目如下：

1. 1. — Is it possible for you to work out the plan tonight? —__________

A. I'll do that.

B. I think so.

C. I'd love to.

答案: I think so.

2. 2. — Could you give us a speech on management functions some day this week? —________________.

A. That's a good idea

B. No, I already have plans

C. I'd love to, but I'm busy this week

答案: I'd love to, but I'm busy this week

3. 3. AT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs.

A. more likely

B. more like

C. more unlikely

答案: more likely

4. 4. Supervisors should ______ their employees in two-way communication so that understanding takes place.

A. enable

B. engage

C. encourage

答案: engage

5. 5. The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.

A. imply

B. indicate

C. interrupt

答案: indicate

6. 6. 二、阅读理解：根据文章内容，判断正误（共50分）。 Who Killed Nokia? 　　Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors: 1) that Nokia was technically inferior to Apple, 2) that the company was complacent and 3) that its leaders didn't see the disruptive iPhone coming. 　　It has also been argued that it was none of the above. Nokia lost the smartphone battle because of divergent shared fears among the company's middle and top managers which led to company-wide inertia that left it powerless to respond to Apple's game. 　　Based on the findings of an in-depth investigation and 76 interviews with top and middle managers, engineers and external experts, the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth. 　　The fear that froze the company came from two places. First, the company's top managers had a terrifying reputation. Some members of Nokia's board and top management were described as “extremely temperamental” and they regularly shouted at people “at the top of their lungs”. It was very difficult to tell them things they didn't want to hear. Secondly, top managers were afraid of the external environment and not meeting their quarterly targets, which also impacted how they treated middle managers. 　　Top managers thus made middle managers afraid of disappointing them. Middle managers were told that they were not ambitious enough to meet top managers' goals. 　　Fearing the reactions of top managers, middle managers remained silent or provided optimistic, filtered information. Thus, middle managers directly lied to top management. 　　Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments. 　　Beyond verbal pressure, top managers also applied pressure for faster performance in personnel selection. This led middle managers to over promise and under deliver. One middle manager told us that “you can get resources by promising something earlier, or promising a lot. It's sales work.” 　　While modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risks generating harmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of the staff. Nokia's top managers should have encouraged safe dialogue, internal coordination and feedback to understand the true emotion in the organization. 操作提示：正确选T，错误选F。 1. Nokia lost the smartphone battle because its technology is not as good as that of Apple. 2. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen to them. 3. Nokia's top managers were too moody to hear anything good but harsh. 4. Middle managers in Nokia delivered results more than they promised earlier. 5. Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth.

答案: F# F# T# F# T

7. 1. — Which of these hats do you want? — _______ . Either will do.

A. I don't mind

B. No problem

C. Go ahead

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8. 2. — Don't worry, Mum. The doctor said it was only a common cold. — ________ ! I'll tell Dad there's nothing serious.

A. What a relief

B. How surprising

C. I'm so sorry

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9. 3. By the end of the year, the sales plan for the next year______.

A. will be made

B. will have been made

C. have been made

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10. 4. Redundancy happens when employees need to _____ their workforce. And as a result, someone gets dismissed from work.

A. reform

B. reproduce

C. reduce

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11. 5. On hearing the news of ______ the major exam again, the girl burst into tears.

A. her having failed

B. she failed

C. her being failed

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12. 6. 二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。 　　On May 27, 1995, our life was suddenly changed. It happened a few minutes past three, when my husband, Chris, fell from his horse as it jumped over a fence. Chris was paralyzed (瘫痪) from the chest down, to breathe normally. As he was thrown from his horse, we entered into a life of disability with lots of unexpected challenges. We went from the “haves” to the “have-nots”. Or so we thought. 　　Yet what we discovered later were all the gifts that came out of sharing difficulties. We came to learn that something could happen in a disaster. All over the world people cared for Chris so much that letters and postcards poured in every day. By the end of the third week in a medical center in Virginia, about 35,000 pieces of had been received and sorted. As , we opened letter after letter. They gave us comfort and became a source of strength for us. We use them to encourage ourselves. I would go to the pile of letters marked with “funny” if we need a laugh, or to the “disabled” box to find advice from people in wheelchairs or even in bed living happily and . These letters, we realized, had to be shared. And so here we offer one of them to you.

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13. 7. — If you don't believe in yourself, no one else will. — _____. Confidence is really important.

A. That's not the point

B. I don't think so

C. I couldn't agree more

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14. 8. To build the reservoir（水库）， thousands of people have to be_______ .

A. relocated

B. repeated

C. reopened

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15. 9. _____the deepening of China's economic reforms, there is greater cooperation and interdependence between the private and the public sector.

A. With

B. As well as

C. For the sake of

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16. 10. 二、阅读理解：根据文章内容，完成选择题（共50分）。 How to Adapt to Change in the Workplace 　　If there's one word that captures the essence of what is occurring in the world today, it's “change.” Downsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to survive. 　　Change management has always been an issue of debate amongst scholars: how can employers create suitable conditions for a successful change process? And what can employees do to get through it? 　　Tips for dealing with change in the workplace. 　　●Make yourself aware that change happens: it happens in personal life, it happens in your professional life. You cannot live in the past, so denying that change could occur only makes things more complicated for you. 　　●Stay alert in the workplace: know what is happening around you. When you come across clues that hint change is on the way, acknowledge them! 　　●Maintain open communication channels: Don't lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to form an accurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown is often resented and daunting. Make the picture as clear as you can. 　　●Assess yourself: Change is a time when one's confidence about one's skills and capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the same time, stay aware of your developmental areas and work on improving those. 　　●Don't be stiff: It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge, and what news skills you need to acquire. 　　●Stay optimistic: Keep a positive attitude and don't let yourself drown in uncertainty. Involve yourself in the new process; locate yourself properly in the new scenario. Adjust! 　　“You can't get to the top of Everest by jumping up the mountain. You get to the mountaintop by taking incremental steps. Step by step, you get to the goal”, says Robin Sharma, one of the world's most-sought-after leadership and personal success experts. 操作提示：通过题目后的下拉选项框选择正确答案。 1. Enterprises carry out downsizing, reorganizing and cutting costs in order to . A. cut down on the number of workers B. reshuffle the organization C. survive 2. “No industry is exempt” means . A. No industry is an exception B. No industry is an example C. Not every industry can be exempted 3. The following questions are often discussed among scholars EXCEPT . A. How can bosses create favorable conditions for change B. How can productivity be increased C. What can workers do to get through change 4. How many suggestions does the author put forward? A. 4 B. 5 C. 6 5. From the passage, we know that Robin Sharma is . A. an expert on leadership, and personal success B. a great leader C. someone who likes to play the game of Hide and Seek

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17. 1. — The trip ought not to take more than an hour. — ____________ . It is at least two hours.

A. I guess so

B. You must be joking

C. It depends

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18. 2. — Have you already paid? What's my share of the bill？ — _________. It wasn't very much.

A. It's my share

B. None of your business

C. Don't worry about it

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19. 3. Compared ______ English, Chinese is generally believed to be more difficult to learn.

A. with

B. from

C. against

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20. 4. Their economy is export ______.

A. oriented

B. orientating

C. orientation

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21. 5. What can we expect ____him?

A. in

B. from

C. on

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22. 6. 二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。 　　What is museum? A museum is a good place to keep old and beautiful things. A museum may be a place to learn about science. A museum can be a place art of Indians or animals. What is inside a museum? Some museums have old cars and airplanes. Many museums have pictures and statues （雕像）. Others have rocks and old bones. One museum even has coal mine inside! Many cities have museums. Some very small have museums, too. Indianapolis has a museum. Children do not have to pay to get in. Children go to the museum often. They like to look at the dinosaur bones. They see a white bear ten feet tall. They go inside an old log cabin （小木屋）. On Saturday, Indianapolis children can talks about animals and trees. They see movies.

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23. 1. — I'd like a wake-up call at 7:00 a.m., please! — OK,________________ .

A. You will certainly make it.

B. I'll make sure you get one.

C. just do what you like.

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24. 2. —It's about a successful businessman's management experience, isn't it? — ____________

A. My pleasure!

B. That's right!

C. It's up to you!

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25. 3. The key ______ successful implementation is clearly communicating the strategy to the whole company.

A. to

B. in

C. of

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26. 4. He will write to me as soon as he ______ home.

A. will have returned

B. returns

C. will return

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27. 5. When people are surrounded by ______ communication and encouragement, they can find the courage to try, fail, redo, and try again.

A. complicated

B. constant

C. corporate

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28. 6. 二、阅读理解：根据文章内容，判断正误（共50分）。 Vision and Execution: Two Sides of a Successful Strategy 　　A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategy. Until a strategic plan is put into effect, it has no real value. 　　There are several keys to successful implementation. First, people directly involved in executing the strategy must be included in the planning process. Strategic planning is no longer a top-down directive. Without the input and feedback of the people responsible for executing on the strategy, a seemingly solid strategy is likely to fall apart when implementation is attempted. 　　The next key to successful implementation is clearly communicating the strategy to the whole company. The communication should ensure that everyone in the company understands and accepts the strategy as the best path forward, and not simply the leadership's latest idea. Without clear communication, employees lack a sense of ownership and clarity of purpose. When a strategy is not understood or embraced, it usually results in misunderstanding and uneven commitments to implementation. 　　Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations. Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely. 操作提示：正确选T，错误选F。 1.The final goal of the strategic planning process is a strategic plan. 2. A strategic plan is valuable if it is executed. 3. There are four keys to successful implementation. 4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy. 5. Leadership's idea determines all.

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29. 7. — You have to believe in yourself. No one else will, if you don't. — ____________________Confidence is really important.

A. It's not my cup of tea.

B. I don't think so.

C. I couldn't agree more.

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30. 8. We ________ with achievement.

A. done

B. are obsessed

C. catch up

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31. 9. We need ________ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.

A. outstanding

B. plain

C. general

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32. 10. 二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。 　　This evening I met a friend at a local bar. She brought her laptop so she could show me some of her latest digital art designs. As we looked through her artwork, the laptop suddenly started making an unhealthy noise, then the screen twinkled on and off and then cut off . And as we both stared at one another surprisingly, the terrible smell of fried computer circuits appeared. 　　I grabbed the laptop off the bar to inspect it and the problem instantly arose itself. The bottom of the laptop was completely wet and empty, spilt water glass rested against the side of her purse just behind where the laptop was sitting. While we were chatting and shifting the laptop's 17 inch screen , we somehow spilt a glass of water that the waiter had inadvertently (无意地) placed behind the screen, which was out of our view. 　　When life throws id some troubles like this, it typically doesn't make any sense to us, and our natural emotional reaction might get extremely at the top of our lungs. But how does this help our dilemma? Obviously, it doesn't. 　　The smartest and hardest thing we can do in these kinds of situations is to be more tempered in our reaction. You'd be much wiser and more disciplined than scream extremely. You should remember that emotional rage only makes matters worse. And please remember that once it happens, that will give us an opportunity to grow stronger. 　　Every difficult moment in our lives is accompanied by an opportunity for personal growth and . But in order to attain this growth and creativity，we must first learn to control our emotions,and we must recognize that difficulties pass like everything in our life.

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