国家开放大学实验学院管理英语2作业答案

管理英语2

学校: 国家开放大学实验学院

平台: 国家开放大学

题目如下：

1. — Do you mind if I record your lecture? — _________________. Go ahead.

A. Never mind

B. No, you’d better not

C. Not at all

答案: Not at all

2. —I’m terribly sorry that I’ve spilled some coffee on the table. — _________________.

A. I don’t care

B. It doesn’t matter

C. Don’t be sorry

答案: It doesn’t matter

3. —Would you like to go to the concert with us? — _________________, but I’ve promised to help Jim with his Chinese. Thank you all the same.

A. I hate concerts

B. I’ll go with you

C. I wish I could

答案: I wish I could

4. His action is always ______ with his words．

A. constant

B. continuous

C. consistent

答案: consistent

5. ―Whose textbook is this? ―It _______ John’s. It has his name on it.

A. can’t be

B. must be

C. might be

答案: must be

6. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Good Communication Skills -Key to Any Success 1.Good communication skills are the key to success in life, work and relationships. Without effective communication, a message can turn into error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly delivered. The steps for good communication skills: Know what to say. Understand clearly the purpose and intent of your message. 2. Know how to say. Begin by making eye contact, which shows confidence. Then pay attention to your body language. 3. Listen. After you’ve finished talking, you should stop, listen, and look for feedback and clues of comprehension. 4. Reach understanding. To communicate well is to understand and be understood. More Tips for Developing Good Communication Skills: 1. The better you are able to express yourself, the better your ability to communicate. 2. Practice your listening skills. Be considerate of other speakers by waiting until they are done before stating your views. 3. Learn to understand and appreciate different views by being open-minded. It will in turn, gain you more cooperation and understanding. 4. Avoid trying to communicate when in an emotional state. Take time to consider your position through before speaking. When you take the time to develop good communication skills, it means you open yourself up to better relationships, more career opportunities, and increased self-confidence. Moreover, you reach higher levels of mutual understanding and cooperation while successfully attaining your goals. 1. A message must be understood, interpreted or delivered correctly with communication. 2. When you talk with others you can pay little attention to your body language. 3. The better you are able to understand others, the better your ability to communicate. 4. Before stating your opinions, you’d better let the speaker finish his or her talking first. 5. Don’t argue or debate with others if you feel angry or displeased.

答案: F# F# F# T# T

7. — I was worried about my math, but Mr. White gave me an A. —_________________.

A. That’s an easy course.

B. Congratulations!

C. Mr. White is very good.

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8. －How’s your mother doing? —_____________________.

A. She is very well

B. She is very kind

C. She is doing shopping now

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9. —Would you like to go to the concert with us? — _________________, but I’ve promised to help Jim with his Chinese. Thank you all the same.

A. I hate concerts

B. I’ll go with you

C. I wish I could

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10. His action is always ______ with his words．

A. constant

B. continuous

C. consistent

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11. More than 30 people ______ the position.

A. applied for

B. applied to

C. applied in

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12. 二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1.Thank you so much for your generous hospitality. A. 真的非常感谢您的帮助。 B. 非常喜欢这里宜人的环境。 C. 非常感谢您的盛情款待。 2. A true friend is someone who reaches for your hand and touches your heart. A. 一个真实的朋友就是能伸出他的手触碰你心灵的人。 B. 一个真实的朋友就是能伸出他的手理解你心灵的人。 C. 真正的朋友是一个可以援手帮助并感动你心扉的人。 3. I don’t know why he is late, he might have had an accident. A. 我不知道他为何迟到，可能遇上了事故。 B. 我不知道他为何没有迟到，很有可能遇上了事故。 C. 我不知道他为何迟到，一定是遇上了事故。 4. They are willing to understand their partner’s position first before trying to get understood. A. 在得到合作对方理解后，他们才愿意理解合作伙伴的立场。 B. 在得到合作对方理解前，他们愿意先理解合作伙伴的立场。 C. 他们愿意去了解对方的立场但必须先想明白。 5. The more familiar interviewing feels to you, the less anxiety you will feel with the process. A. 你对面试越熟悉，在面试过程中你的焦虑就会越少。 B. 面试中熟人多，面试过程中你焦虑也会少。 C. 你熟悉面试多一点，面试中的麻烦就会少一点。

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13. —What starting salary do you expect? —

A. I'd like to start on Monday next week.

B. I expect to get a salary increase.

C. I'd like to start at ￥5000 a month.

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14. — ？ — I have worked for IBM for 3 years.

A. Do you like your work in IBM?

B. What is your working experience?

C. Why do you decide to leave IBM?

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15. — — My name is Helen, and I was born in 1980. My major was electrical engineering.

A. Tell me your name, please.

B. Tell me a little bit about yourself, please.

C. Tell me how old you are, please.

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16. You must ________ the annual certification of employment online within 15 days.

A. submit

B. omit

C. commit

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17. These tips may help you avoid ________ bad employees for your company.

A. to hire

B. hiring

C. hire

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18. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and there’s no hope.” One poor answer normally does not knock a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job. Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your interview. To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures. 1.What often influences the stress around interviews according to the passage? A. Interview process B. Anxiety-provoking thoughts C. Interviewers’ assumptions 2. Does one poor answer in an interview influence a candidate to get a job? A. Yes. B. No. C. Not given. 3. Can imagining success help a candidate to lower levels of anxiety? A. Yes. B. No. C. Not given. 4. How can we reduce our stress around interviews? A. Breathe deeply B. Meet friends C. Have a big meal 5. When should we go to see a doctor according the author? A. When we lose confidence in an interview. B. When we find effective measures against anxiety round interview. C. When we have too much stress around interview.

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19. —What starting salary do you expect? —

A. I'd like to start on Monday next week.

B. I expect to get a salary increase.

C. I'd like to start at ￥5000 a month.

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20. —May I ask you why you left the former company？ —

A. Because I'm very co-operative and have good teamwork spirit.

B. Because I want to change my working environment and seek new challenges.

C. Because I have worked for two years with an American Company.

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21. — ？ — I have worked for IBM for 3 years.

A. Do you like your work in IBM?

B. What is your working experience?

C. Why do you decide to leave IBM?

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22. We should take the degree ________ account when we recruit a new secretary.

A. with

B. into

C. of

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23. The candidate should dress in a manner that is appropriate to the position ________ he is applying.

A. for which

B. which

C. that

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24. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Hiring the right employee is a challenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee productivity, successful employment relationship, and business culture enhancement. Here are certain rules that you can use to select the right employee. Design an effective advertisement. A clearly targeted ad attracts qualified candidates and discourages others. You can make your ad more effective with a precise and specific job description. Ask the right job interview questions. The purpose of the interview is to find out if the candidate is a strong fit to your business. By using a sequence of particularly designed questions, you are able to get a true picture of your potential employee. Check backgrounds and references. Background checking helps you reduce risks and improve the overall quality of hire. You need to verify that all the presented, credentials, skills, and experience are actually possessed by your candidate. 1.Hiring the wrong employee is expensive, costly to a company, and time consuming. 2. A company has to spend a lot of money hiring a right employee. 3. An advertisement with a clear target will make all candidates lose courage. 4. Well designed interview questions can help you know more about the candidates. 5. Work experience is one of the primary things for an employer to verify in background checking.

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25. —______________________ —In total, it should be about 15,000 RMB for the three-daytraining.

A. How much have you budgeted for the training?

B. How long will the training last?

C. How much has the training cost?

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26. —______________________ —It might be a good idea to read some simplified books first.

A. Have the books been sold out?

B. What is about this one?

C. What books would you recommend?

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27. —______________________ —Everything is going smoothly.

A. Is everything terrible?

B. What do you think of everything?

C. How is everything going?

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28. We need to carry out a proper （ ） of the new system.

A. specialist

B. tuition

C. evaluat 渝粤文库 ion

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29. American young people would rather ______ advice from strangers.

A. get

B. getting

C. got

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30. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom. Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long. As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance. 1.Cross training is training an employee to do a different job in a different company. 2. Cross training is beneficial not only for managers 渝粤题库 but also for employees. 3. Cross training can apply to almost any position and almost any industry. 4. Not all employees are suitable to be cross trained. 5. You can decide which employees to be cross trained according to their age.

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31. —______________________ —It might be a good idea to read some simplified books first.

A. Have the books been sold out?

B. What is about this one?

C. What books would you recommend?

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32. —Any suggestions for the project? —______________________

A. I need your advice on it.

B. I advise you to put more hands in this project.

C. Thanks for your suggestions.

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33. Does his absence to your work?

A. make a difference

B. take all the credit

C. bring about

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34. The training is _____positive results on the job they are presently _____.

A. brought about, doing

B. bringing about, doing

C. bringing about, done

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35. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Want to keep your staff motivated about learning new concepts? The quality and variety of the employee training you provide are keys for motivation. Reasons to employee training are many, from new-hire operational training to introducing a new concept to a work group to installing a new computer system. your reason for conducting an employee training session, it’s critical to d 渝粤教育 evelop the employee training within the framework of a comprehensive, ongoing and consistent program.This employee training program is essential to keep your staff motivated about learning new concepts and keep your department profitable. A complete employee training program includes a formal new hire training program with an overview of the job expectations and performance skills to perform job functions. A new hire training program provides a fundamental understanding of the position and how the position fits within the organizational structure.Another aspect of a comprehensive employee training program is continuing education. This is an important function in order to keep all staff members current about policies, procedures, and the technology.

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36. — Your plan is perfect and I believe that it will be a great success . — ________________

A. Yes, it is.

B. Thank you very much.

C. I don’t think so.

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37. — ? — It will be held on the 3rd floor of Shakiraton Hotel.

A. When will you give a speech

B. Do your speech still go on

C. What is the address of your speech

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38. — Let’s make plan first for our events, shall we?. — ________________

A. Yes, we do.

B. OK, let’s do it.

C. I’d like to.

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39. The success of our event is____ to the sponsor.

A. related

B. based

C. intended

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40. ______ the feedback is very helpful for planning future meetings and events.

A. Get

B. Getting

C. To get

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41. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Successful and memorable events don’t just happen. Organizing and holding an event takes planning. Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the details. There are some suggestions for you to hold a successful event.Decide upon your target audience.The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc. Make a list of details.When you hold an event, you need to consider everything, from program content, lighting, food serving, transportation to parking and safety. Making a list will ensure you don’t overlook things. Have a clear purpose.When you plan an event, you should clearly define.its purpose, because the following decision should support it. Do not clash.Check the calendar.Don’t clash with holidays or popular vacation times. Know your limitations.You should be aware of your weakness such as budget or time. If you decide to hold an event in a week’s time, plan for a more familiar affair. If it’s a big event, prepare several months ahead. If the budget is small, you may have to a lot of do-it-yourself work. 1.Which of the following statement is NOT true according to the passage? A. To know your target audience first helps you plan your event better. B. To check the calendar carefully will avoid time conflict. C. Know the limitation means you should know the audience’s limitation. 2. Which is not the factor of holding a successful event? A. A clear purpose B. A list of details C. A invitation 3. According to the passage, what is the key factor to make your event successful? A. Leadership. B. Details. C. Plenty of planning time. 4. What is the best title for this passage? A. Details- the key to the success of an event. B. Successful and memorable events don’t just happen. C. How to plan successful events. 5. What is the purpose of making list of details? A. Make sure not overlook things B. To follow decisions C. To have a clear purpose

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42. — What kind of event are you going to plan? —

A. I am a student.

B. A birthday party for my brother.

C. I really love it.

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43. — ? — It will be held on the 3rd floor of Shakiraton Hotel.

A. When will you give a speech

B. Do your speech still go on

C. What is the address of your speech

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44. — How do you think of the theme of our event? — ________________

A. It’s pretty good.

B. I feel so sorry about that.

C. I’d like to have some tea.

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45. Are you familiar ______the saying, “it’s not what you know, but who you know”? In event planning, networking is key!

A. with

B. to

C. in

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46. 二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1.Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the detail. A．不论是周年庆典、体育赛事或者退休会，也不论你有多少时间，你的活动的成功 在于细节。 B．不论是周年庆典、体育赛事或者退休会，也不论你有多少时间，你的活动都必须十分详细。 C．不管是周年庆典、体育赛事或者退休会，还是已付出都少时间，你所组织的活动都要很详细。 2. They have disagreement on the plan of celebrating the founding of the community. A．他们对公司的成立资金都有不同意见。 B．他们对庆祝公司成立的方案有异议。 C．他们为了庆祝公司成立的方案而争吵。 3. You want all attendees leaving your event to remember this key message that you’ve spent a long time reinforcing. A．你希望所有的参加者离场后都会记得你曾经花了很长时间来强调的这个关键的信息。 B．你希望所有的人离开后都会记得你所传达的主要信息和要义，而那些正式你长时间不断加强和提高的。 C．你想要每个人在参加活动时都记得你花了很久强调的关键的信息。 4. This involves identifying the high-level reasoning behind your intentions for the event. A．这也包含了此次活动的主要目的和意义。 B．这些都是用来识别此次活动与其他不同活动的主要的区别。 C．这就包括了弄明白你举办次活动目的背后的高层次的推理。 5. I think what should be done is to create more job opportunities for students. A．我认为我们更需要为学生们创造更多的工作机会。 B．我认为我们将来要给学生们更多机会。 C．我认为我们已经给了学生们更多的工作机会。

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47. — ? —Twice a week.

A. How often do you use our company’s product

B. When did you buy our products

C. What did you buy in our company

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48. — Our company is doing a customer service questionnaire .May I take you a moment? — .

A. It doesn’t matter

B. By all means

C. I have no idea

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49. — Would you mind filling the questionnaire for me? — ________________

A. No problem. Just give me your questionnaire.

B. Sorry,I can’t go there.

C. I really appreciate that.

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50. Our company will _____the customers’ suggestions.

A. respond

B. responding to

C. respond to

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51. Customers ______ refuse to filling the questionnaire are not permitted to buy the product.

A. what

B. which

C. Who

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52. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Questionnaires: Advantages & Disadvantages Every coin has two sides and questionnaires are no different. With questionnaires, the advantages outweigh the disadvantages. Advantages of Questionnaires Compared to face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents. Also, questionnaires are easy to analyze, and computer software can easily complete data entry and make tables for nearly all surveys. Questionnaires are familiar to most people as nearly everyone has had some experience completing one. Questionnaires reduce bias when there are no clues to affect the respondents. Disadvantages of Questionnaires One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the results. Another disadvantage is they provide little flexibility for the respondents. What’s more, many times the respondent is not the same person you sent the questionnaire to. Finally, questionnaires are not suitable for some people. For example, a survey to a group of poorly educated people might not work because of reading problems. 1.The advantages of questionnaire are more than disadvantages. 2. Questionnaire is the cheapest way for collecting data from respondents. 3. Questionnaires have the advantage of being analyzed easily through the computer software. 4. Questionnaire is suitable for everyone. 5. The respondent is usually the same person you sent the questionnaire to.

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53. — Thank you very much for answering our questions. It really helps our market research a lot. — ________________

A. I am sorry to hear that.

B. It’s my pleasure.

C. I don’t think so.

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54. — Our company is doing a customer service questionnaire .May I take you a moment? — .

A. It doesn’t matter

B. By all means

C. I have no idea

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55. — What’s your view on our questionnaire? — ________________

A. I’d like to go there.

B. With my pleasure.

C. First of all .We’d better change our question order.

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56. Our company will _____the customers’ suggestions.

A. respond

B. responding to

C. respond to

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57. Questionnaires are easy to ____.

A. analyzed

B. analyze

C. be analyzed

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58. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Questionnaires can be a simple way to get to know your audience’s opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time. Keep your questionnaire simple and visually attractive Keep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind: Text: Choose a font style that is easy to read, and make sure the font size is large enough for your respondents to read. Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines. White space: Ensure that there is space between questions and sections and don’t make margins too small. Keep questions brief and easy to understand Be brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won’t find it difficult to fill in the questionnaire. Make sure questions are in the right order You should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions. Use open-ended questions properly Open-ended questions mean respondents can answer freely using their own words. They can provide more detailed information, but they take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire. In a word, taking the time to develop a well-designed and participant-friendly questionnaire will give you useful data that can help you make the right decisions. 1.The questionnaire contains following elements except? A. Text. B. Paragraph. C. Address 2. In order to keep your questionnaire visually attractive, you should A. Choose different font styles in a questionnaire. B. Write long paragraphs instead of short ones. C. Leave enough space between questions and sections. 3. You should start your questionnaire with _______ questions and then move to _______ ones. A. general, specific B. specific, general C. short, long 4. What could be the best title for this passage? A. Designing an Effective Questionnaire. B. Questionnaire is the best way to collect data from many people. C. Questionnaire benefits our life. 5. Which of the following statements is NOT correct? A. Questionnaire design skills can be learned in a short time. B. Open-ended questions cannot provide more detailed information, so you’d better not use too many open-ended questions in one questionnaire. C. It’s worth taking the time to develop a well-designed and participant-friendly questionnaire.

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59. — How do you like living in Beijing? — .

A. It’s different from living in America

B. I have no idea

C. I love it. Beijing is such a beautiful city

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60. — Can you stay here longer? — , but I have to be back tomorrow.

A. I’d love to

B. No, thank you

C. I’m afraid not

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61. — This jacket is so good. ? — It’s 200 yuan. I can give you special 20% discount on it.

A. Is it expensive

B. How much is it

C. What color is it

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62. They have learned about ______ in recent years.

A. several hundreds English words

B. hundreds of English words

C. hundred of English words

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63. — Did the medicine make you feel better? — No. The more , I feel.

A. medicine I take; and the worse

B. medicine I take; the worse

C. I take medicine; worse

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64. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Xiaoyan, I thought you’d like to know what has happened to your report about improving the website. Last week I had a meeting with the designers. I gave them a copy of your report and I told them that we needed to have the website redesigned. -- I’ve had the first page simplified. -- I have asked them to make the icons large. -- The colours are now different too. -- There are more functions, as you suggested, so that customers will be able to transfer funds to an account in another bank. I’m going to make a presentation about these changes at the Paris, conference and would like to talk to you about that. There are some things I can do myself, but I would like your help with some technical aspects. I must get some slides made too, and would like your opinion about them. Have you got time for a coffee on either Wednesday or Thursday morning? David 1.David had a meeting with the 广东开放大学 designers yesterday. 2. David had made the icons larger. 3. The speed of access has been made quicker. 4. David is going to make a presentation in Paris. 5. David would like some help from Xiaoyan.

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65. — Can you stay here longer? — , but I have to be back tomorrow.

A. I’d love to

B. No, thank you

C. I’m afraid not

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66. — What do you think of your mother’s advice? — .

A. It doesn’t fit us, actually

B. No, I don’t believe it

C. I don’t believe in her

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67. — I am sorry. Now what were we talking about? — .

A. Never mind

B. I don’t remember, either

C. You were saying that you used to be a teacher

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68. I have coffee breakfast time.

A. at

B. in

C. on

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69. Her article is ____ in her class.

A. better

B. well

C. the best

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70. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Xiaoyan, I thought you’d like to know what has happened to your report about improving the website. Last week I had a meeting with the designers. I gave them a copy of your report and I told them that we needed to have the website redesigned. -- I’ve had the first page simplified. -- I have asked them to make the icons large. -- The colours are now different too. -- There are more functions, as you suggested, so that customers will be able to transfer funds to an account in another bank. I’m going to make a presentation about these changes at the Paris, conference and would like to talk to you about that. There are some things I can do myself, but I would like your help with some technical aspects. I must get some slides made too, and would like your opinion about them. Have you got time for a coffee on either Wednesday or Thursday morning? David 1.David had a meeting with the designers yesterday. 2. David had made the icons larger. 3. The speed of access has been made quicker. 4. David is going to make a presentation in Paris. 5. David would like some help from Xiaoyan.

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71. —Customer: We have ordered for almost one hour. Why is it so hard to get our dishes ready in your restaurant? —Waiter:

A. I’m really sorry about that.

B. I don’t think it’s hard.

C. You’ll get it next time.

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72. —Hello, is that service center? The elevator of our apartment doesn’t work. —

A. Oh, I don’t know what’s wrong with it.

B. Sorry, I’ll have it checked out at once.

C. Ok, I see.

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73. — — Neither do I. Look at our community, it is such a mess.

A. Our service center don’t offer much help for us.

B. I really don’t think our service center is satisfying.

C. I’m slightly satisfied with our service center.

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74. We are under ______ to finish the task within such limited time.

A. line

B. pressure

C. expectation

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75. It is only by agreeing with their view point and that you will resolve the situation and send the customer away happy.

A. suggesting a possible solution

B. suggest a possible solution

C. suggested a possible solution

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76. 二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1.Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. A. 焦点小组是顾客的代表，他们的工作是把你的需求和喜好提供给顾客。 B. 焦点小组是顾客的代表，他们的工作是给顾客提供需求和喜好。 C. 焦点小组是顾客的代表，他们的工作是给你提供他们的需求和喜好。 2. Angry customers tend to aim their dissatisfaction and complaints at staff members. A. 愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。 B. 愤怒的顾客计划把对员工的不满和抱怨当做目标。 C. 愤怒的顾客趋向于把员工的不满和抱怨当成目标。 3. You will do everything within your power to try and resolve the situation. A. 你会在权利范围内尽一切努力解决问题。 B. 你会在意志范围内尽一切努力解决问题。 C. 你会在力量范围内尽一切努力解决问题。 4. Having patience with your customers and with yourself will go a long way in winning over hostile customers. A. 对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。 B. 对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。 C. 对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。 5. To communicate precisely what you want to say, you have to frequently need to define key words. A. 要简明扼要地表达本意，就必须不断定义关键词。 B. 只要定义频繁出现的关键词就能准确传达本意。 C. 要准确表达你的本意，就必须不断定义关键词。

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77. —Customer: We have ordered for almost one hour. Why is it so hard to get our dishes ready in your restaurant? —Waiter:

A. I’m really sorry about that.

B. I don’t think it’s hard.

C. You’ll get it next time.

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78. —Why do you look unhappy. What’s the matter? — .

A. I’m satisfied with the good performance of the radio I’ve just bought.

B. I’m glad to have bought this radio at such a price.

C. I’m rather disappointed with the poor quality of the radio I’ve just bought.

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79. — — Neither do I. Look at our community, it is such a mess.

A. Our service center don’t offer much help for us.

B. I really don’t think our service center is satisfying.

C. I’m slightly satisfied with our service center.

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80. They promised the car for us.

A. repairing

B. repaired

C. to repaired

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81. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Imagine this situation: you have bought a faulty item from a shop and you take back to complain. You go directly to the shop assistant and tell them your problem. They say they cannot hel 成人学历 p you, makes you angrier, to the point perhaps where you start insulting the poor shop assistant. RESULT: This will do you no , like getting any compensation, or even a refund. If you go directly to the first person you see within the organization you are complaining about, you may be wasting your time they may be powerless to take any action or provide you a solution. So the important lesson to be learnt is to make sure firstly that you are speaking to the relevant person, the one who has the authority to make decisions.

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82. — ? — It costs us ten thousand dollars.

A. How many does the printing of the annual report cost

B. What does the printing of the annual report make

C. How much does the printing of the annual report cost

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83. —How did your talk with the community resident go? 　　 —________ He seemed to accept my explanation，but he didn’t sign his name here .

A. Perfect!

B. I’m not sure.

C. That’s right.

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84. —Would you mind answering some questions about your annual report? 　　 — ________.

A. Yes, with great pleasure

B. No, I’m afraid I can’t make it

C. No, as long as it doesn’t take long

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85. I’m confident in these as long as we ________ the needs of the community residents and improve our service quality.

A. keep an eye on

B. keep an eye at

C. keep eyes on

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86. Under no circumstance _____ to tell lies to the public.

A. the companies are allowed

B. are the companies allowed

C. the companies will allow

D. will the companies allow

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87. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 An annual report provides information about an organization. People read annual reports in different ways. Some even to start at the back and work their way to the beginning. It makes difference how you read them as long as you get the essential points of the business and its financial condition. However, there is a good way to solve these reports that is most efficient and most effective. You can’t possibly go any further in your research knowing what the company does! How can you insure that you have understood the report? Just ask yourself if you understand what the company does and who its customers are.

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88. — ? —It will take at least two weeks.

A. How soon will you finish our annual report

B. When will you finish our annual report

C. How long have you finished our annual report

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89. —Would you mind answering some questions about your annual report? 　　 — ________.

A. Yes, with great pleasure

B. No, I’m afraid I can’t make it

C. No, as long as it doesn’t take long

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90. — ? — It costs us ten thousand dollars.

A. How many does the printing of the annual report cost

B. What does the printing of the annual report make

C. How much does the printing of the annual report cost

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91. The new year is just _________.

A. in corner

B. around the corner

C. outside the corner

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92. If I _____ you, I _____ more attention to the independent auditors’ report and financial statements in the annual report.

A. was; shall pay

B. am; will pay

C. were; would pay

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93. 二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1.In general, we’ve made some progress this year in improving community services. A. 总的说来，今年我们已经在改善社区服务方面取得了一些进展。 B. 一般情况下，我们今年将在改善社区服务方面取得一些进展。 C. 总的说来，今年我们在提高社区服务质量方面取得了一些进展。 2. As a general rule, it is better to focus on the content of a presentation as a means of attracting your audience’s attention. A. 一般来说，它最好将重心放在讲解的内容上，使之成为吸引观众注意力的方式。 B. 一般的规则是，它最好集中在礼物的内容上，这比吸引观众的注意力更好。 C. 一般而言，最好把重点放在讲解的内容上，借此来吸引观众的注意。 3. We should present data in tables or charts so that the report may not be boring with facts alone. A. 我们应该用表格或图表来呈现数据以便报告不因为仅有事实而枯燥乏味。 B. 我们应该用表格或图表来表示数据，因此，报告就不会因为仅有事实而枯燥乏味。 C. 我们应该用表格或图表来呈现数据以便报告不厌烦仅有事实。 4. To communicate precisely what you want to say, you have to frequently need to define key words. A. 要简明扼要地表达本意，就必须不断定义关键词。 B. 只要定义频繁出现的关键词就能准确传达本意。 C. 要准确表达你的本意，就必须不断定义关键词。 5. A true friend is someone who reaches for your hand and touches your heart. A. 一个真实的朋友就是能伸出他的手触碰你心灵的人。 B. 一个真实的朋友就是能伸出他的手理解你心灵的人。 C. 真正的朋友是一个可以援手帮助并感动你心扉的人。

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