湖北开放大学管理英语4作业答案

管理英语4

学校: 湖北开放大学

平台: 国家开放大学

题目如下：

1. Communication and leadership don't always go hand in hand.

答案: 错误

2. The say-do gap happens when people misunderstand their leader's intention.

答案: 错误

3. Using technical jargon makes a leader convincing.

答案: 错误

4. Communicating sincerely is always the best.

答案: 正确

5. Observation is as important as communication when you want to know what people really think.

答案: 正确

6. The 35 employees who had come together for a team building event were young, smart and passionate.

答案: 正确

7. Most of the 35 employees were good solution sharers and knew well about teamwork.

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8. The place of this team building event was not a normal cafeteria.

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9. There were many filled balloons in the cafeteria.

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10. All the employees attending the team building event had two chances to blow up a balloon. If the balloon blasted twice, they failed.

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11. In the second round, the employees only focused on finding out their own balloons, so only few of them found balloons with their names.

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12. In the third round, the employees were required to share the name information on each balloon they got.

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13. According to the summary addressed by the team leader, the conclusion “everybody's business is nobody's business” could be drawn.

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14. Sometimes it is success-hindering that you do not share when you work in a team.

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15. — You have to believe in yourself. No one else will, if you don't. — ____________________Confidence is really important.

A. It's not my cup of tea.

B. I don't think so.

C. I couldn't agree more.

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16. —It's about a successful businessman's management experience, isn't it? — ____________

A. My pleasure!

B. That's right!

C. It's up to you!

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17. This is the man ______ last night.

A. whom I saw him

B. whom I saw

C. what I saw

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18. When people are surrounded by ______ communication and encouragement, they can find the courage to try, fail, redo, and try again.

A. complicated

B. constant

C. corporate

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19. ______ we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.

A. Therefore

B. But

C. Although

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20. 二、阅读理解：根据文章内容，完成选择题（共50分）。 How Do You Create a Culture of Innovation? 　　Have you noticed the courage buried in the word encourage? To create a culture in which innovation flourishes takes courage. Determined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewarded. Here are three ways to do that. 　　Put innovation at the heart of strategy, and persist it in every message. Think of innovation strategy as a pyramid: big bets at the top, a few projects in development in the middle, and a broad base of continuous improvements, lasting contributions, and early-stage new ideas at the bottom. 　　Define jobs around innovation. Make it a job prerequisite. Consider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosing. Now many high-tech companies know that they can’t get the best talent without providing this kind of flexibility. And some of those self-selected, self-organized projects might even result in a blockbuster product or line of business. For 3M, it was the Post-it note. 　　Recognize innovation in every part of the company. To build a culture of creativity and innovation, Gillette developed an innovation fair in which every unit could show off its most promising new concepts. It shows that everyone has a role to play in a culture of innovation. 　　To go from idea to successful innovation requires a great deal of support and collaboration. When people are surrounded by constant communication and encouragement, they can find the courage to try, fail, redo, and try again. 操作提示：通过题目后的下拉选项框选择正确答案。 1. What is necessary in creating innovation culture? A.communication B.courage C.immitation 2. How does 3M create its innovation culture? A. Put innovation at the heart of strategy, and persist it in every message. B. define jobs around innovation. C. Recognize innovation in every part of the company. 3. The word prerequisite in “Make it a job prerequisite” means . A. required as a prior condition B. going after C. prior to request 4. How does Gillette create its innovation culture? A. Put innovation at the heart of strategy, and persist it in every message. B. define jobs around innovation. C. Recognize innovation in every part of the company. 5. The formation from idea to innovation needs . A. discussion and revise B. failure and courage C. support and cooperation

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21. — I think things have been a bit difficult for us the last couple of months. —__________. We've been working hard, but still getting behind.

A. You're right

B. I'm afraid

C. I don’t think so

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22. — This project is too big for me to finish on time. —________________.

A. Please do me a favor

B. That is a daydream

C. I'll give you a hand

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23. Even the best continually seek ways to ______ their skills.

A. sharp

B. sharpener

C. sharpen

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24. The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.

A. imply

B. indicate

C. interrupt

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25. It is through enthusiasm and quiet intensity ______ we transform creativity and vision into the technologies.

A. that

B. /

C. which

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26. 二、听力理解：听录音，选择最佳答案（共50分）。 请听录音： unit1tl.mp3 操作提示：通过下拉选项框，选择答案。 What kind of role is Melinda taking on for her job? A. HR manager. B. Project manager. C. Project coordinator. 2. How long will Melinda be trained for her new role? A. One month. B. Half a month. C. One year. 3. How often should Melinda report to the board on the progress of the project? A. Once a month. B. Twice a month. C. Once a week. 4. What kind of contract can Melinda sign with outside contractors? A. Permanent worker contract. B. Standard temporary-worker contract. C. Standard industry contract. 5. Which one does NOT belong to Melinda's responsibilities? A. Formulate the industry standard of payment. B. Manage and coordinate her project team. C. Report the project progress to the board.

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27. — Will you help me arrange a meeting with Mr. Brown, please? —_____________

A. No, no way.

B. No, I can't.

C. Sorry I can't. I have to finish my project right now.

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28. — What are your teammates like? —_____________

A. They are all warmhearted and helpful.

B. They all like sports and games.

C. They are all good friends.

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29. The majority of these team challenges ______ anywhere.

A. can deliver

B. are delivered

C. can be delivered

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30. Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.

A. treated

B. viewed

C. known

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31. In high school, I am equally comfortable______as a member of a team and independently.

A. to work

B. working

C. work

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32. 阅读理解：根据文章内容，判断正误（共50分）。 Tips for Team Building 　　When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work. 　　I'm not averse to retreats, planning sessions, seminars and team building activities — in fact I lead them — but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day. 　　• Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team expends its energy on the project, not on trying to work out how to work together as a team to approach the problem. 　　• Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes. If there is friction between team members, examine the work processes they mutually own — the problem is not usually their personalities; instead, it is often the fact that the team members haven't agreed on how they will deliver a product or service, or the steps required to get something done. 　　• Build fun and shared occasions into the organization's agenda — hold pot luck lunches, take the team to a sporting event, sponsor dinners at a local restaurant, go hiking or go to an amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans. 　　• Use ice breakers and teamwork exercises at meetings — these help team members get to know each other, share details about each others lives, and have a laugh together. 　　• Celebrate team successes publicly. There are many ways you could do this, for instance by buying everyone the same T-shirt or hat, putting team member names in a draw for company merchandise and gift certificates. The only thing limiting you is your imagination. 　　If you do the types of teamwork building listed above, you'll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible — together. 操作提示：正确选T，错误选F。 1.Team building event is traditionally related to playing games at resort. 2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building. 3. “Retreat” in the first paragraph means withdrawal of troops after a defeat. 4. Ice breaking motivates team members compete with each other. 5. A good teamwork culture enables individuals make more efforts together.

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33. — You'd better not push yourself too hard. You can ask the team and listen. — __________

A. You are right.

B. No, we can't do that.

C. I think it will kill our time.

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34. — Do you mind if I use vouchers to spend in a restaurant? — __________

A. Yes, please.

B. Not at all. Go ahead.

C. No, thank you.

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35. The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or her staff.

A. exceeds

B. excellent

C. excels

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36. Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel ______ the company cared about them and their well-being.

A. as if

B. even if

C. like

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37. Learning new things has always been a great ______ for me.

A. motivator

B. motivate

C. motivation

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38. 二、阅读理解：根据文章内容，完成选择题（共50分）。 How Google Continues to Keep Employees Happy 　　Working for Google is a dream of many, not just because of what this company has achieved in the last 15 years, but because of its enviable work culture. With about 37,000 employees in 40 countries, you might wonder how Google maintains a motivating work experience throughout its entire company. 　　Working for Google comes with perks that most other organizations can't provide -- bowling alleys, free haircuts, gym memberships, and shuttles to and from work. The company's secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products. 　　Back when the company was just a start-up, co-founders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work at. Their idea was simple: creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company. 　　“It's less about the aspiration to be No. 1 in the world, and more that we want our employees and future ones to love it here, because that's what's going to make us successful,” said Karen May, the Vice President of people development at Google. 　　Google also makes its employees want to work because managers provide tasks that are inspiring and challenging. Every employee at Google has the opportunity to spend 20% of his or her working time on a project they choose. This freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs. 　　Lastly, Google shows each employee just how important he or she is to the company. Each employee, regardless of her spot on the totem pole, has an influence on how Google performs. 　　“If you value people, and care about them as whole people, one thing you do is giving them a voice, and you really listen,” May said. 　　Google does just that by hosting employee forums every Friday, where they discuss the 20 most-asked questions. Employees have access to all company information, adding a sense of trust, and employees and leaders work together to solve problems. 操作提示：通过题目后的下拉选项框选择正确答案。 1. How would you describe Google? A. Medium-sized international company B. Large global enterprises C. Large American company 2. Which one does NOT belong to the methods that Google motivate its employees? A. Promoting the employee who has more influence on Google the higher job position. B. Shuttling the employees between home and office. C. Offering entertaining equipment in workplace. 3. Who founded Google? A. Larry Page and Sergey Brin B. Karen May C. Sergey Brin 4. If you are a normal employee of Google, what could you do EXCEPT? A. Know all information of Google and discuss questions with your leaders. B. Only work for the project you choose. C. Play bowling with your colleagues and get away from mundane errands. 5. What is Google's secret to success? A. Innovating hi-tech products. B. Paying high salary to the employees and practicing strict management. C. Valuing the happiness of its employees as much as innovating good products.

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39. — Over-the-top? You mean… — ____________

A. Well, sometimes your co-workers feel that you are too loud.

B. No, I don't.

C. Thanks a lot.

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40. — Why didn't you come to my birthday party yesterday? — ____________

A. Excuse me, my friend sent me a flower.

B. Sorry, but my wife had a car accident.

C. Fine, I never go to birthday parties.

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41. At a rough ________, we will take another four weeks to finish this plan.

A. estimate

B. value

C. account

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42. Linda walked at the head, ________ by her colleagues.

A. followed

B. following

C. to follow

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43. Please ask the solicitor what his ________ would be to take the case to court.

A. fare

B. fee

C. salary

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44. 二、阅读理解：根据文章内容，判断正误（共50分）。 Performance Management and Performance Appraisal 　　Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform their work effectively. Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any quality human resource system. 　　Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterprise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by: 　　●identifying the critical positions 　　●determining the most important competencies for those positions 　　●providing the education, training and feedback required by employees 　　●holding each person accountable for their results 　　The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance, and agreement to future training plans, job goals and job aspirations. 　　To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review. 操作提示：正确选T，错误选F。 Performance management is a very important part of any quality human resource system. 2. The aim of performance management is to punish the unqualified employees. 3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example. 4. Every enterprise can expect high performance from each employee. 5. “Performance management” is also called “performance appraisal”.

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45. —I'm going to Beijing for a few days. — _______. I wish I could go with you.

A. It doesn't matter

B. Forget it

C. I really envy you

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46. — Which of these hats do you want? — _______ . Either will do.

A. I don't mind

B. No problem

C. Go ahead

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47. There is no _____ the fact that he is the best student in the class.

A. deny

B. denies

C. denying

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48. Redundancy happens when employees need to _____ their workforce. And as a result, someone gets dismissed from work.

A. reform

B. reproduce

C. reduce

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49. _____the deepening of China's economic reforms, there is greater cooperation and interdependence between the private and the public sector.

A. With

B. As well as

C. For the sake of

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50. 二、阅读理解：根据文章内容，完成选择题（共50分）。 How to Adapt to Change in the Workplace 　　If there's one word that captures the essence of what is occurring in the world today, it's “change.” Downsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to survive. 　　Change management has always been an issue of debate amongst scholars: how can employers create suitable conditions for a successful change process? And what can employees do to get through it? 　　Tips for dealing with change in the workplace. 　　●Make yourself aware that change happens: it happens in personal life, it happens in your professional life. You cannot live in the past, so denying that change could occur only makes things more complicated for you. 　　●Stay alert in the workplace: know what is happening around you. When you come across clues that hint change is on the way, acknowledge them! 　　●Maintain open communication channels: Don't lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to form an accurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown is often resented and daunting. Make the picture as clear as you can. 　　●Assess yourself: Change is a time when one's confidence about one's skills and capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the same time, stay aware of your developmental areas and work on improving those. 　　●Don't be stiff: It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge, and what news skills you need to acquire. 　　●Stay optimistic: Keep a positive attitude and don't let yourself drown in uncertainty. Involve yourself in the new process; locate yourself properly in the new scenario. Adjust! 　　“You can't get to the top of Everest by jumping up the mountain. You get to the mountaintop by taking incremental steps. Step by step, you get to the goal”, says Robin Sharma, one of the world's most-sought-after leadership and personal success experts. 操作提示：通过题目后的下拉选项框选择正确答案。 1. Enterprises carry out downsizing, reorganizing and cutting costs in order to . A. cut down on the number of workers B. reshuffle the organization C. survive 2. “No industry is exempt” means . A. No industry is an exception B. No industry is an example C. Not every industry can be exempted 3. The following questions are often discussed among scholars EXCEPT . A. How can bosses create favorable conditions for change B. How can productivity be increased C. What can workers do to get through change 4. How many suggestions does the author put forward? A. 4 B. 5 C. 6 5. From the passage, we know that Robin Sharma is . A. an expert on leadership, and personal success B. a great leader C. someone who likes to play the game of Hide and Seek

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51. — Sorry for being late. I should have called you earlier. —__________. I've just arrived

A. That's no trouble

B. You are welcome

C. That's all right

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52. — Have you already paid? What's my share of the bill？ — _________. It wasn't very much.

A. It's my share

B. None of your business

C. Don't worry about it

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53. After days of investigation, the police were ____ reality.

A. looking into

B. approaching

C. finding

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54. Their economy is export ______.

A. oriented

B. orientating

C. orientation

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55. ______ the importance of English, we should put more effort into it and try to learn it well.

A. Given

B. Giving

C. Gave

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56. 二、听力理解：听录音，判断正误（共50分）。 请听录音： unit7tl.mp3 操作提示：正确选“T”，错误选“F”。 1.Two different corporate cultures are discussed in the dialog. 2. Melinda's company also has a creative culture. 3. According to Jack, the important thing is to hire the right employees in the first place. 4. In a creative culture teamwork is not encouraged. 5. A creative culture is better than a collaborative culture.

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57. —How can you explain the latest situation? —____________________,I know it is all my fault.

A. Sorry

B. Excuse me

C. I'm afraid

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58. —____________________identify the problems that have been occurring? —Well, as you know, the problems we had with Gary caused a lot of friction among the team.

A. What would you

B. Will you

C. Are you able to

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59. If demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.

A. has been suffering

B. is going to suffer

C. is suffering

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60. Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.

A. that

B. those

C. /

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61. What you need to do is to keep things short and sweet, just the ______.

A. questions

B. topics

C. highlights

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62. 二、阅读理解：根据文章内容，完成选择题（共50分）。 Communication Failure 　　The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication. 　　Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the message “Send reinforcements, we're going to advance.” back to his Command Center, through a long chain of subordinates. When the message finally reached the Command Center, it had “mutated” to become -- “Send three and four-pence, we're going to a dance.” The reinforcements never arrived. 　　You can demonstrate this same principle, albeit on a less dramatic scale, by trying to play Chinese Whispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with. 　　In a business, there are three main types of communication failure. Each has its own indicative signs. 　　•The first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing. 　　•The second type is executive failure, where communication to trigger specific events/actions is either late, lacking or in error. The symptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all. 　　•The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips. 操作提示：通过题目后的下拉选项框选择正确答案。 Confirming reception of the sent messages means . A. the messages are sent to right receivers B. the messages are correctly understood C. the messages are correctly understood by right receivers 2. In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain? A. Conceiving. B. Sending. C. Receiving. 3. What is Chinese whispers? A. Who whispers in Chinese. B. A game to pass message around in a whisper. C. Chinese people who don't normally talk very loudly. 4. Allocative failure does NOT happen when . A. the right information goes to the right place B. a company gathers false information C. the correct information is not received by the right department or person 5. According to the passage, which of the following cases does NOT belong to human failure? A. Decreasing creativity across departments. B. Inadequate communication between departments. C. Increasing customer complaints.

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