湖北开放大学管理英语2作业答案

管理英语2

学校: 湖北开放大学

平台: 国家开放大学

题目如下：

1. 1. —Would you like to go to the concert with us? — _________________, but I’ve promised to help Jim with his Chinese. Thank you all the same.

A. I hate concerts

B. I’ll go with you

C. I wish I could

答案: I wish I could

2. 2. — Do you mind if I record your lecture? — _________________. Go ahead.

A. Never mind

B. No, you’d better not

C. Not at all

答案: Not at all

3. 3. —I’m terribly sorry that I’ve spilled some coffee on the table. — _________________.

A. I don’t care

B. It doesn’t matter

C. Don’t be sorry

答案: It doesn’t matter

4. 4. The enemy has strengthened their ______ position.

A. protective

B. defensive

C. offensive

答案: defensive

5. 5. He says what he thinks and does what he wants to do, ________ other people’s feelings.

A. according to

B. regardless of

C. because of

答案: regardless of

6. 6. 二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1.Thank you so much for your generous hospitality. A. 真的非常感谢您的帮助。 B. 非常喜欢这里宜人的环境。 C. 非常感谢您的盛情款待。 2. A true friend is someone who reaches for your hand and touches your heart. A. 一个真实的朋友就是能伸出他的手触碰你心灵的人。 B. 一个真实的朋友就是能伸出他的手理解你心灵的人。 C. 真正的朋友是一个可以援手帮助并感动你心扉的人。 3. I don’t know why he is late, he might have had an accident. A. 我不知道他为何迟到，可能遇上了事故。 B. 我不知道他为何没有迟到，很有可能遇上了事故。 C. 我不知道他为何迟到，一定是遇上了事故。 4. They are willing to understand their partner’s position first before trying to get understood. A. 在得到合作对方理解后，他们才愿意理解合作伙伴的立场。 B. 在得到合作对方理解前，他们愿意先理解合作伙伴的立场。 C. 他们愿意去了解对方的立场但必须先想明白。 5. The more familiar interviewing feels to you, the less anxiety you will feel with the process. A. 你对面试越熟悉，在面试过程中你的焦虑就会越少。 B. 面试中熟人多，面试过程中你焦虑也会少。 C. 你熟悉面试多一点，面试中的麻烦就会少一点。

答案: C# C# A# B# A

7. 1. —May I ask you why you left the former company？ —

A. Because I'm very co-operative and have good teamwork spirit.

B. Because I want to change my working environment and seek new challenges.

C. Because I have worked for two years with an American Company.

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8. 2. —What starting salary do you expect? —

A. I'd like to start on Monday next week.

B. I expect to get a salary increase.

C. I'd like to start at ￥5000 a month.

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9. 3. — — My name is Helen, and I was born in 1980. My major was electrical engineering.

A. Tell me your name, please.

B. Tell me a little bit about yourself, please.

C. Tell me how old you are, please.

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10. 4. You must ________ the annual certification of employment online within 15 days.

A. submit

B. omit

C. commit

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11. 5. Hiring a good employ may cost much money and time, _______, it can win much more for the company in future.

A. what’s more

B. at last

C. however

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12. 6. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 The old saying “practice makes perfect” applies to interviewing too. Conduct practice interviews with a friend or family member, and ask for their feedback. You can also record or videotape your responses you can review your answers and check your body language. Prepare answers to commonly interview questions. Doing so will help you analyze your background and qualifications for the position. Also prepare a list of questions you want to ask the interviewer. Remember, you aren't trying to get the job - you are also interviewing the employer to assess this company and the position are a good fit for you. The more you practice, the more self-assured you will feel walking in to the interview. Your answers will feel natural, and interviewers will be impressed by your .

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13. 1. —______________________ —It might be a good idea to read some simplified books first.

A. Have the books been sold out?

B. What is about this one?

C. What books would you recommend?

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14. 2. —Any suggestions for the project? —______________________

A. I need your advice on it.

B. I advise you to put more hands in this project.

C. Thanks for your suggestions.

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15. 3. —______________________ —Everything is going smoothly.

A. Is everything terrible?

B. What do you think of everything?

C. How is everything going?

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16. 4. We need to carry out a proper （ ） of the new system.

A. specialist

B. tuition

C. evaluation

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17. 5. The training is _____positive results on the job they are presently _____.

A. brought about, doing

B. bringing about, doing

C. bringing about, done

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18. 6. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom. Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long. As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance. 1.Cross training is training an employee to do a different job in a different company. 2. Cross training is beneficial not only for managers but also for employees. 3. Cross training can apply to almost any position and almost any industry. 4. Not all employees are suitable to be cross trained. 5. You can decide which employees to be cross trained according to their age.

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19. 1. — Let’s make plan first for our events, shall we?. — ________________

A. Yes, we do.

B. OK, let’s do it.

C. I’d like to.

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20. 2. — Your plan is perfect and I believe that it will be a great success . — ________________

A. Yes, it is.

B. Thank you very much.

C. I don’t think so.

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21. 3. — What kind of event are you going to plan? —

A. I am a student.

B. A birthday party for my brother.

C. I really love it.

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22. 4. The success of our event is____ to the sponsor.

A. related

B. based

C. intended

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23. 5. At the end of the day, you want all attendees _____ your event to remember this key message that you’ve spent a long time reinforcing.

A. leave

B. to leave

C. leaving

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24. 6. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Successful and memorable events don’t just happen. Organizing and holding an event takes planning. Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the details. There are some suggestions for you to hold a successful event.Decide upon your target audience.The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc. Make a list of details.When you hold an event, you need to consider everything, from program content, lighting, food serving, transportation to parking and safety. Making a list will ensure you don’t overlook things. Have a clear purpose.When you plan an event, you should clearly define.its purpose, because the following decision should support it. Do not clash.Check the calendar.Don’t clash with holidays or popular vacation times. Know your limitations.You should be aware of your weakness such as budget or time. If you decide to hold an event in a week’s time, plan for a more familiar affair. If it’s a big event, prepare several months ahead. If the budget is small, you may have to a lot of do-it-yourself work. 1.Which of the following statement is NOT true according to the passage? A. To know your target audience first helps you plan your event better. B. To check the calendar carefully will avoid time conflict. C. Know the limitation means you should know the audience’s limitation. 2. Which is not the factor of holding a successful event? A. A clear purpose B. A list of details C. A invitation 3. According to the passage, what is the key factor to make your event successful? A. Leadership. B. Details. C. Plenty of planning time. 4. What is the best title for this passage? A. Details- the key to the success of an event. B. Successful and memorable events don’t just happen. C. How to plan successful events. 5. What is the purpose of making list of details? A. Make sure not overlook things B. To follow decisions C. To have a clear purpose

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25. 1. — Our company is doing a customer service questionnaire .May I take you a moment? — .

A. It doesn’t matter

B. By all means

C. I have no idea

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26. 2. — ? —Twice a week.

A. How often do you use our company’s product

B. When did you buy our products

C. What did you buy in our company

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27. 3. — What’s your view on our questionnaire? — ________________

A. I’d like to go there.

B. With my pleasure.

C. First of all .We’d better change our question order.

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28. 4. The quality of questionnaire will_____how much information we know from our customers.

A. effect

B. affect

C. affections

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29. 5. Questionnaires are easy to ____.

A. analyzed

B. analyze

C. be analyzed

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30. 6. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 The Qualities of a Good Questionnaire It should be noted that one does not start by questions. Firstly.we have to decide 'what are the things one needs to know from the respondent in order to meet the survey's objectives?' ，we should decide the target respondents.At the outset, the researcher must define the population about which he/she wishes to generalise from the sample data to be collected.Thirdly,we have to decide the question contents.opening questions should be general and easy to answer so that the respondents have the patience to finish next.and then we can offer some specific questions get more data from the respondents. .we couldn’t ignore the physical appearance of our questionnaires.If our questionnaires look like a mess.People would not be willing to us answer our questions....

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31. 1. — Can you stay here longer? — , but I have to be back tomorrow.

A. I’d love to

B. No, thank you

C. I’m afraid not

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32. 2. — I am sorry. Now what were we talking about? — .

A. Never mind

B. I don’t remember, either

C. You were saying that you used to be a teacher

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33. 3. — This jacket is so good. ? — It’s 200 yuan. I can give you special 20% discount on it.

A. Is it expensive

B. How much is it

C. What color is it

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34. 4. I like cooking for my friends in free time.

A. me

B. my

C. mine

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35. 5. You’d better have your hair _____ before going to your friend’s wedding.

A. cutting

B. cut

C. to cut

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36. 6. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Mary began playing the violin when she was only six. Her father came across a really old instrument at his aunt’s house, and he brought it back home with him. Mary loved it and immediately tried to play it. After a few months she began to have lessons. She got on very well with the violin. When she was about eleven, she really needed a better violin. One day she took part in a concert, and a man went up to her parents and talked to them about her. He said that she had real talent and pointed out that she needed a better violin. When he found out that they couldn’t afford one, he offered to buy one for her. Later, when she was about 16, she set up her own group. She named it after the man who gave her the violin----she called it the Erio Sound. 1.Mary’s father . A. bought the violin from a shop B. borrowed the violin from a friend C. got the violin from his aunt 2. Mary began to need a better violin when she was about . A. 10 B. 11 C. 12 3. The man at the concert told Mary’s parents that . A. she had real talent B. her voice was very good C. She needed a better teacher 4. Mary when she was 16. A. graduated B. set up her own group C. had a new violin 5. Eric Sound was the name of . A. Mary’s violin B. Mary’s music group C. Mary’s friend

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37. 1. — ? —That’s great!

A. What are you going to eat at the Mexican restaurant

B. When are you going to dinner at the Mexican restaurant

C. How about going to dinner at the Mexican restaurant tonight

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38. 2. — — Neither do I. Look at our community, it is such a mess.

A. Our service center don’t offer much help for us.

B. I really don’t think our service center is satisfying.

C. I’m slightly satisfied with our service center.

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39. 3. —Hello, is that service center? The elevator of our apartment doesn’t work. —

A. Oh, I don’t know what’s wrong with it.

B. Sorry, I’ll have it checked out at once.

C. Ok, I see.

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40. 4. We feel with the inconvenience the service center brought us.

A. disappointed

B. worried

C. surprised

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41. 5. It is only by agreeing with their view point and that you will resolve the situation and send the customer away happy.

A. suggesting a possible solution

B. suggest a possible solution

C. suggested a possible solution

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42. 6. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business. 1.Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different. 2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated. 3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. 4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well. 5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care. You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight. 1. Hotel customers and hotel staff think the same about breakfast. 2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. 3. It’s not necessary to know about the customers’ needs and preferences. 4. Questionnaires are useful in getting feedback from customers. 5. Front-line staff have nothing to do with improving customer service.

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43. 1. —How did your talk with the community resident go? 　　 —________ He seemed to accept my explanation，but he didn’t sign his name here .

A. Perfect!

B. I’m not sure.

C. That’s right.

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44. 2. —Good morning, Sunshine Community Center! May I help you? — .

A. I’d like to book one air ticket

B. I’m glad to introduce myself to you

C. I need a plumber to repair the water pipe in my kitchen

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45. 3. —Would you mind answering some questions about your annual report? 　　 — ________.

A. Yes, with great pleasure

B. No, I’m afraid I can’t make it

C. No, as long as it doesn’t take long

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46. 4. We have to ______ our annual work report to the manager next week.

A. hand in

B. hand out

C. hands up

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47. 5. _____ the fog, we should have reached the annual meeting site on time.

A. Because of

B. In spite of

C. But for

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48. 6. 二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1.In general, we’ve made some progress this year in improving community services. A. 总的说来，今年我们已经在改善社区服务方面取得了一些进展。 B. 一般情况下，我们今年将在改善社区服务方面取得一些进展。 C. 总的说来，今年我们在提高社区服务质量方面取得了一些进展。 2. As a general rule, it is better to focus on the content of a presentation as a means of attracting your audience’s attention. A. 一般来说，它最好将重心放在讲解的内容上，使之成为吸引观众注意力的方式。 B. 一般的规则是，它最好集中在礼物的内容上，这比吸引观众的注意力更好。 C. 一般而言，最好把重点放在讲解的内容上，借此来吸引观众的注意。 3. We should present data in tables or charts so that the report may not be boring with facts alone. A. 我们应该用表格或图表来呈现数据以便报告不因为仅有事实而枯燥乏味。 B. 我们应该用表格或图表来表示数据，因此，报告就不会因为仅有事实而枯燥乏味。 C. 我们应该用表格或图表来呈现数据以便报告不厌烦仅有事实。 4. To communicate precisely what you want to say, you have to frequently need to define key words. A. 要简明扼要地表达本意，就必须不断定义关键词。 B. 只要定义频繁出现的关键词就能准确传达本意。 C. 要准确表达你的本意，就必须不断定义关键词。 5. A true friend is someone who reaches for your hand and touches your heart. A. 一个真实的朋友就是能伸出他的手触碰你心灵的人。 B. 一个真实的朋友就是能伸出他的手理解你心灵的人。 C. 真正的朋友是一个可以援手帮助并感动你心扉的人。

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